Electronic Arts Customer Service Issues

I am experiencing a frustrating issue in CHEL NHL Twenty-20 while playing six vs six player games. After scoring a goal, the game occasionally sends me back to the quit to hub menu instead of the experience reward screen. This results in losing credit for goals, assists, hits, and experience points, negatively impacting my character's stats. This has occurred numerous times over the past month, and I would greatly appreciate it if this issue could be resolved promptly to ensure that all games are accurately recorded. Furthermore, I have invested a significant amount of money, totaling over a thousand dollars, on HUT card packs. Despite this, I have not received many top player rare cards, which I find completely unacceptable given the high cost of the packs. I kindly request that these issues be addressed promptly to ensure a positive gaming experience. I have been a loyal customer of EA for many years, even promoting your software in my computer stores. Please salvage your reputation by resolving these issues before I feel compelled to escalate my concerns through widespread advertising. Thank you for your attention to these matters. Sincerely, RengawJegle

I am extremely frustrated with EA's customer service. I initially contacted them because I was wrongly charged twice for a Sims 4 game pack, Spa Day, through Paypal. After back-and-forth communication, the issue seemed resolved when Paypal refunded the duplicate charge. However, to my surprise, I received an email on May 3rd about a partial refund and later discovered Spa Day was missing from our game. I opened another case with EA, questioning the refund and missing content, but then encountered login errors. Despite following troubleshooting steps, my account was disabled and then banned without explanation. I contacted customer service via email on May 6th due to timezone restrictions. Now, on May 12th, I received notice that one of my cases was closed, wrongly labeled as a duplicate. It is frustrating that my account is suspended as my family does not engage in forums or community activities, we just enjoy playing our purchased games. The lack of phone support has prolonged and exacerbated the situation unnecessarily. I hope for a swift resolution to this ordeal. - Michelle

I am experiencing issues accessing my Origin account. When I reach out to EA live chat, they are unable to locate my account using my username since the email I initially used is no longer active. I diligently completed the account recovery form five times, ensuring all required information is provided without any omissions. Despite my efforts, I have been informed each time that the information provided is insufficient for account verification. It is crucial for me to update the email associated with my account to regain access to the games I have bought. I have evidence of purchasing these games through bank statements if necessary.

I have reached out for assistance from EA regarding my inability to log into my Origin account, but unfortunately, I am not receiving the help I need. It is crucial for me to regain access to my account in order to stay updated with any new Sims games or expansions that may be released. Being locked out without any valid reason is frustrating, especially considering my continuous support for The Sims 4 through purchasing every expansion pack. I fear that my account might have been compromised, and despite submitting four cases to EA for help, my issue remains unresolved. I attempted to follow their instructions by trying to chat with a representative online today, but I encountered difficulties connecting with someone. I am worried about losing access to my account permanently. Can anyone offer assistance with this matter?

I have been a long-time fan of your games until FIFA 20. It became apparent to me that the game has flaws that impact players negatively. The excessive advantage given to the AI and unfair gameplay raise concerns about the designers’ intentions. I urge you to consider feedback and reviews to improve future releases. The cheating AI leads to frustration and questions the integrity of the game. It is crucial to ensure fairness and balanced gameplay to maintain the trust of your player community. I am disappointed with FIFA 20 and hope for better development in the future. My contact email is [redacted] if you wish to address these issues. Your attention to these matters would be appreciated.

I've been instructed to fill out another recovery form for the third time, yet I keep receiving the same message stating that my account can't be verified. I am unable to access my games as my previous email account got deleted, preventing me from changing my email to reset my password. I've provided two product key codes from a hard copy of the game for verification, but to no avail. Additionally, I've requested a call back over a day ago, and I still haven't received any response. My main goal is to transfer my account to a new email so I can continue playing my games. Re-purchasing all the games is not financially feasible for me. This experience with customer service has been extremely frustrating for me.

I am trying to link my Origin account to my PS4. When I attempt to add the Origin app to my PS4, I receive a message requesting verification of a debit card that I haven't used in years. My new debit card is already on file, so kindly remove any outdated debit card information from my Origin account. This issue is hindering me from downloading the EA app on my PS4. I deleted my account on my computer last night, hoping it would resolve the problem, but it didn't. The debit card details it's asking for, including the card number ending in [redacted], expiration month and year, and the security code on the back, do not match any card I have. Please correct this information on my EA account so I can play Dragon Age smoothly on my PS4 without losing my progress. Thank you and have a great day.

I am experiencing a significant issue with Overdrive play. I am currently at the Elite level and am unable to progress due to what appears to be automatic gameplay from the start. Matches are very one-sided with the opposing team consistently scoring [redacted] points in a short amount of time. Despite having a high overall team rating and power level, I am constantly overpowered by lower-rated teams. My receivers drop a significant number of balls, the offensive line struggles to create openings, and the defense is unable to stop the opponent effectively. I believe the game needs adjustments as it feels unbalanced and unfair. The scoring rapidly climbs to high levels without much effort, and I have been experiencing a frustrating losing streak despite my team's capabilities.

I've been using Pogo for years. Tonight, when trying to log on, I realized my email was outdated. I recently switched to Spectrum for internet and now use [redacted] I mainly use DISH for TV but want all the horse racing channels Pogo provides. I'm concerned if my subscription's unpaid. I had a bad encounter once with a scammer pretending to be from Pogo who took advantage of me financially. I want assurance that I'm dealing with a genuine Pogo or Electronic Arts representative this time. I need my Pogo account back urgently. Thank you for your help.

I am experiencing difficulty accessing my account, despite having the correct username and password that haven't been altered since being updated months ago. As I cannot log in at all, I am unable to provide all the necessary information stored in the account I am locked out of. I suspect that the system is prompting me to update my credentials by changing my password, but I am unable to do so since I no longer have access to the associated email address. I have been attempting to contact customer support for hours over the past few days to update my email address. I have all the account details noted down, such as the username, the password I believe should work, the inaccessible email address currently on file, and the new email I wish to switch to for credential verification. I just want to change the email linked to my account so I can access my content, particularly the Sims 4 expansions I paid for. Could you kindly assist me in changing my account email address?

I am having trouble accessing my account because the phone number on file is inactive, and I can't remember the password for the email associated with it. I have tried to reset the password, but I can't receive the verification code due to the phone number issue. When changing the password for my game system account, it requested a verification code I couldn't receive. I attempted to log into ea.com with the updated password, but it keeps saying the credentials are incorrect or expired. I got the game system in April [redacted], and I can't remember all the information I used to set it up. I am struggling to fix this issue and would appreciate any assistance. Thank you.

I have been banned from selling coins, even though I only have one account. I spent a lot of time building sets for players like Dre Bly and Mark Clayton to earn coins, along with selling power-ups for profit. If selling power-ups is not allowed, please clarify as I enjoy playing fairly and spending time on the game. Selling coins is not my intention. I have played Madden since I was a child and built my Ultimate Team with effort. I believe a review of my account activity will show that I did not engage in coin selling. An error has been made in banning me, as I have legitimately earned my coins. If this issue cannot be rectified by reinstating my team and coins, I would like a refund. I have invested in this game and being unjustly banned feels unfair. My gameplay history will confirm that I have not violated any rules.

On September 6th, I purchased a $29.99 promo package for the Madden Mobile journey promo. Despite not receiving the package, I opened a case with EA on the 9th providing all requested information like the Apple receipt, email receipt, and bank account snapshot. The initial lady escalated my case, leading to an "expert" looking into it. Although I emailed him daily for over a week, there was no reply. I sought help on the EA forum, made multiple calls, and received a response after two weeks stating my case was complex. Another week passed without progress. Despite speaking with various representatives, I haven't found a resolution. With only 42 hours left on the promo, this experience has been frustrating.

I am currently dealing with a situation where my brother is attempting to cancel me and using his followers to access my personal information. To enhance my security, I am updating and deleting accounts, changing phone numbers for two-factor authentication, and taking necessary precautions. As I approached my EA account to have it deleted, I am frustrated that this is unfolding amidst everything else. I urgently require my account to be erased to avoid any further issues. I am prepared to escalate this matter to cyber security and report it as EA's actions seem negligent, compromising my rights as a consumer to cease using their services and delete all my personal data. I am seeking direct communication with a responsive EA representative who empathizes with my situation and can promptly assist me. Despite my efforts to engage in a live chat through EA's site, the support provided did not alleviate my concerns regarding potential theft of my private and billing information. I am disappointed in EA’s approach to conducting business, which I feel disregards consumer rights and fails to prioritize security.

Hello, I'm very disappointed as I didn't receive the 12 packs I was expecting weekly, which should have included 2 free packs for 12 weeks. I paid £90 for this game and feel frustrated with the lack of support from EA customer service. I've invested a lot of money in this game and was planning to spend more on the [redacted] version. However, this issue has left me feeling misled and upset. I believe I deserve proper compensation for the inconvenience. If this matter isn't resolved, I may consider seeking legal advice. My username on PS4 is Kingrick1974, and I'm a player of FIFA 21. Email: [redacted]

I have been attempting to submit an application to Electronic Arts for the Legal Counsel, Commercial Transactions position in Georgia, US, but encountered a notice of an outage on their careers website every time I tried. The notice states they are working on fixing the issue and suggest entering an email address for notification upon resolution. I have done so but have not received any updates. I am eager to apply and wonder if it is possible to email my application instead. If this is an option, I would appreciate knowing the correct email address and recipient's name. Thank you, W E Jessup

Hello, I am Thomas P. I'm hoping this message gets to the right people. A while back, a friend gifted me 300k coins on FIFA 21 Ultimate Team, not realizing it was against the Terms of Service. My account was rightfully stripped of the coins, but then I received a transfer ban followed by a complete account ban without justification. Upon appealing, I received a response stating my account was thoroughly reviewed, which seemed rushed. I would like a thorough review and ideally have my account reinstated as FIFA 21 is the only game I play with my friends. Thank you in advance.

My Apex Legends account, StalkerFTW, was hacked, and the hacker cheated, resulting in a permanent ban. I've since secured my account with two-step authentication, changed passwords, and had the case escalated to unban my account. However, I've been waiting a while and fear my case is being overlooked. I'm eager to play again, especially with the new season approaching. Please reach out with any updates regarding my account. Thank you. Email: [redacted] Apex Account: StalkerFTW.

I received a notification on Monday morning stating that I have been sending/receiving coins from other accounts, resulting in the removal of all [redacted],[redacted] coins I had. This morning, I received another notification informing me of a permanent transfer market ban for the same issue. I believe there may have been a system glitch or a mistake in the account banning process. I have been playing Fifa since Fifa 14 and have always followed the rules without any violations. I generated my 200k through legitimate trading by buying players at low prices and selling them for profit, which aligns with EA's user agreement. I kindly request assistance in reviewing my case and lifting the transfer ban on my account.

I am experiencing issues while trying to play Apex Legends on PS4. When attempting to solo queue or play with friends, I encounter problems with loading into games or lobbies. When solo queuing, I get stuck in the lobby with the "party member preloading" message. While playing with friends, they load into games while I remain in the lobby with the "matchmaking" message and cannot progress into the game. I have tried changing my DNS server and rebuilding my PS4's database with no success in resolving the problem. My desire is to play the game without encountering these bugs and errors. Last month, I could not solo queue, and now I am unable to play at all, seeking assistance to resolve these issues.