About a month ago I logged onto Apex for the first time in quite a while. I figured tha...

GetHuman-jonturl's Banned Account issue with Electronic Arts from April 2019

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The issue in GetHuman-jonturl's own words
About a month ago I logged onto Apex for the first time in quite a while. I figured that my game was just being buggy when the screen that said I was banned popped up, after digging into it a little bit it turns out that EA banned my account for cheating? I appealed this and got an email saying that "After doing a full investigation into my account EA has decided that I was banned for the correct reasons and I will stay banned. Normally for a free to play game I would just make a new account but I actually put a little money into this game because I enjoy it.****I looked deeper into my emails to discover that there were log in attempts to my EA account that were not me, and I figured that this would be what caused me to get banned because someone else had used my account maliciously. I reached out to EA again, went through an account securing process where I set up * factor authentication, and re secured my account. After about * more weeks of waiting I got the SAME EXACT email word for word saying after a full investigation I will remain banned. I tweet at EA again and they aren't replying to me anymore.

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Electronic Arts

Banned Account issue
Reported by GetHuman-jonturl
Apr 15th, 2019 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 3274 others
0 customers following this


GetHuman-jonturl started working on this issue
Apr 15th, 2019 3:05am