Electronic Arts Customer Service Issues

I have not received any help or resolution for my issue. I have sent three emails regarding my purchases to increase energy for my shower, bed, and toilet, but they are not working. Today, at around 7:37 PM, I made three purchases: Spawsome vanity for +2 energy, Yorso vanity for +2 energy, and Gold Standard towel for +2 energy, but my energy levels remain the same. I also bought the Hamptastic hamper yesterday for extra 3 energy, but still no increase. I have around 70 simcash left and I am hesitant to make any more purchases. I need my account fixed, the items to work as promised, or a refund. I have opened two cases, but have not received any responses.

Hello, I am quite upset about this situation. My eight-year-old son, who is ill and stayed home from school today, is deeply upset. He loves playing FIFA, and it's his first experience with the game, as his older brother never allowed him to play before. All his coins have been taken away. He assured me that he did not purchase any coins because, being eight years old, he does not have the means to do so. He doesn't know how one would even buy coins. He also confirmed that he did not make any agreements to obtain them, as he simply followed my instructions to put players on sale, as I am not familiar with the game and was trying to assist him. Someone must have purchased the players, so why should he be penalized? Isn't trading part of the game? I insist that his coins be returned to him as he has done nothing wrong. If not, I will have to escalate the issue. He mentioned that he made unauthorized points purchases on this account, so I request a full refund of all transactions from my account. I will check with my bank to review the charges. Unfortunately, if this matter is not resolved, I will need to address it on social media and beyond. I have come across similar cases online, where people were treated unfairly. It seems like you are more focused on making money than providing good service, which is disappointing. I await your response. Thank you. Sincerely, Ashley T.

I own all the "Crysis" games, the entire series, which I purchased from a retail store. I have the keys for each game. However, when I try to reinstall them to play again, they fail to install. The installation process reaches the end but then prompts about verifying the release date, leading to installation failure. These are games I own and have the keys for. I hope for assistance with this issue as I wish to reinstall my older games for enjoyment. Thank you, Brian.

Playing on PC last Saturday, my friend and I enjoyed a game of BF V conquest on devastation. Using the MG42, I was performing well at A point until I unexpectedly got disconnected with the "FairFight: Banned Code #tY96ip" message. Initially, I presumed it was a connection issue, but upon rejoining, I faced the same ban message once more. Fearing a mistake, I waited until the next day to find an email from EA stating a permanent ban for purported rule violations. I contested this via support, only to receive another email affirming the ban due to alleged cheating software use. Expressing my innocence and listing background applications like MSI Afterburner, Corsair ICUE, Skype, Steam, Epic Games Launcher, and Gaijin Launcher, I requested evidence. Despite EA's review concluding the ban was accurate, withholding the evidence left me frustrated. Having invested significant time and money in Battlefield V, being falsely accused is disheartening. I seek advice and hope for a resolution from EA.

Good afternoon, I am writing with regret and frustration regarding my experience with the squad builder feature on FIFA 19's Ultimate Team. While exchanging my players to complete challenges prompted by the FUT menu, I unexpectedly lost several gold and special cards worth approximately 100K FUT coins. These were cards I acquired through both gameplay and real money investments totaling an estimated $75. As a 23-year-old, this issue may appear insignificant to some, but it is about the principle of being misled into losing my valuable players without any compensation. I am disappointed by the lack of clarity and safeguards in place, which makes me question EA's practices. I hope this is not a deliberate scheme to profit off players' losses. I expect EA to resolve this matter to uphold fair and ethical treatment of its dedicated customers worldwide.

I created an account on Origin using my father's email, [redacted] However, when the verification code was supposed to be sent, I did not receive it. After attempting to resend the code approximately five times, I was eventually locked out. Despite checking the email each time, the code never arrived. I would appreciate it if this issue could be resolved by receiving a direct email from a real person containing a phone number that I can call to speak with someone in person.

Teaching Moderators to Show Empathy Hello, I am Katrina Edwards, a moderator from the Helpers organization. I recently came across a statement that said, "Heroes are not someone who denies they have mental health." Unfortunately, I've faced some serious health issues recently with two code blue incidents, seizures lasting over 2 hours, and two surgeries in the last 3 months. Despite my medical challenges, I've tried to contribute to forums like The Sims, but it seems the moderators were unaware of my situation. Due to potential hacking, my email accounts have been locked, leading me to create a new account under the username PrincessRey25. However, I've been unfairly banned from all sites, despite facing bullying and harsh treatment. While advisors like EA Cian and EA David have been supportive, I've struggled with the lack of empathy from the leaders and moderators. It's disheartening to have no access to my accounts and be unable to prove my situation. As someone who has faced life-threatening health issues, I urge you to train your staff to show empathy and patience towards users dealing with mental health or chronic illnesses. It's crucial for moderators to understand and follow the policies that I volunteered for. I kindly ask for the staff to be retrained and my new account unblocked so I can continue participating without feeling excluded or mistreated. Best Regards, Katrina

I want to address the issue with the Colombian league templates not being updated in the game. While I understand this league may not be as popular, I did pay a high price for the game and expect the teams to be accurately represented. Specifically, America de Cali is missing key players like Cristian Alvarez. It's concerning that he is not included as he is a significant player in the team. Additionally, Cuero and Quiñones are no longer part of America de Cali since December [redacted]. These inaccuracies make me question the quality of this game, and I am disappointed with my purchase from the FIFA series. Even though I doubt my feedback will be considered, I will choose to switch to PES for my future gaming needs. Thank you.

I am experiencing persistent issues with Madden 19. Players move slowly or not at all, buttons are unresponsive, and the network keeps disconnecting. Specific button problems include: A- Pressing the A or O button only allows toggling between two defensive players, limiting movement options. B- The B or triangle button does not work for catching, leading to missed opportunities on both offense and defense. C- Moving the left toggle forward causes selected players to move slowly. D- Despite my high download and upload speeds, I face constant network disconnections, a problem unique to Madden. I have been a loyal Madden customer for a decade, but this year's game is the poorest quality yet. I seek a refund, and I will refrain from purchasing any EA games until these issues are resolved.

I want to share my disappointment regarding the game I received as a Christmas gift. On my wish list, I had specified Fifa19 for Xbox [redacted]. Excited to play it, I unwrapped my present, only to find out that it was essentially the same as Fifa17, with minor changes in players and kits. Feeling let down, I vowed never to purchase any products from EA again. Sharing my experience with friends resulted in them making the same decision. The game cover mentioned new player transfers and kits in very small print, which I believe is misleading. Why not include new player celebrations and the updated kick-off rule within the game as well? I intend to spread this message on various social media platforms and gaming websites. Sincerely, Zain N.

I am a disabled individual facing motor function challenges. Repeatedly, I've tried to address concerns with EA Games regarding the POGO Slingo Blast game as a paying yearly POGO member. During recent promotions, I struggled to find accessible alternatives and faced higher pricing for certain games. Attempts to contact EA Games led me in circles with scripted responses and unhelpful live chat support. The language barrier may have contributed to the lack of assistance provided. Despite obtaining case numbers, each time I follow up, the cases are inexplicably closed. It's disheartening to feel overlooked possibly due to my disability status. I am open to sharing chat transcripts and emails with EA Games to clarify why additional fees are required for promotions and why there are no accommodations for disabled players like myself.

I am facing an issue with my Pogo account. I have been a member since 2[redacted] and have accumulated millions of coins, various items for my avatar, over [redacted] badges, and have purchased many albums, along with years of membership payments. When trying to access my account under joyfulgirl1971, I was prompted to enter the email [redacted], which has been associated with my account for years. I was then asked to create a new ID, so I used joyfulgrandma71. After logging in, I realized that everything was gone, including my membership status that I renewed on February 1, which should be active until March 1. I worked hard over the years to build my account, and I am hoping this can be resolved before I escalate the issue. I did not receive any notification about combining my EA accounts, and when I attempted it last year, I was told it was unnecessary at that time. Please assist me in resolving this matter promptly.

I am extremely disappointed with the customer service provided by EA. The lack of professionalism and rudeness I encountered was unexpected and unacceptable. I feel the need to escalate this issue to the corporate office promptly. My main concern is not even the original issue I contacted them about but rather the disrespectful treatment I received. The representatives' behavior of ending calls and chats and the overall unwillingness to assist me was distressing. I am requesting to speak with a US representative urgently to ensure that others do not face the same poor treatment. The experience was insulting, belittling, and overall disappointing.

I was participating in the MUT 19 duos challenge to earn a NAT 97 player after 10 wins. However, on the 8th game, the loading screen froze, and despite waiting for 5 minutes, my partner closed the app, resulting in a loss for me. I devoted over 5 hours to this challenge and was on track to achieve the 10 wins needed for the 97 NAT card. As a loyal customer who has invested over $[redacted] in this game, I kindly request compensation for the inconvenience caused by this issue. I can provide photos or any other necessary evidence to support my case.

To Whom It May Concern, I have been playing and subscribing to Star Wars: The Old Republic for over 3 years. Unfortunately, my account was wrongly suspended on February 23rd due to an alleged "speed hacking" violation. After receiving automated responses, a manual investigation was conducted, and my account was reinstated on the morning of February 25th. I am reaching out because I feel unfairly treated. My account was suspended in error by their software, which prevented me from accessing the game for 2 days. Despite my attempts to seek compensation, such as an extension of my subscription, I have been unsuccessful in my contact with customer service via email and phone. As the parent company, I am turning to you for assistance, as an individual. Without an active subscription, this incident would not be as significant, but I feel like I have been wronged. I urge you to address this matter rather than dismissing it like the SWTOR Customer Service and Terms of Service teams have done. I believe some form of compensation is warranted for the mishandling of my account by Bioware. Please help resolve this. I have made multiple attempts to reach out to customer service, but they have claimed there is nothing they can do, which I find unacceptable. Negligence on their part demands compensation. Thank you, D. Keiner

Hello, I wanted to share my experience after updating my MacBook Air to macOS Mojave and trying to install the latest version of Origin. The Origin Installer downloaded without issue, but during installation, I encountered error code (21:0), which halted the process. Despite following various troubleshooting steps from Answer HQ, the issue persists, preventing me from downloading Origin. As a dedicated player of Sims 3 and Sims 4, I am now unable to enjoy my games. I suspect the problem lies in connectivity and the recent Origin update, but I am seeking assistance to resolve this matter promptly. Your help in this regard would be greatly appreciated. Thank you, Alanna C.

I am currently facing a challenge with my Xbox account being linked to an outdated EA account that I created with my cousin when we were younger. Unfortunately, we no longer have access to this old account. I have a newer EA account that I would like to link to my existing Xbox account. The old, obsolete EA account, under the username DC6619 and email address [redacted], is no longer viable for us as we cannot access this email created during our childhood. On the other hand, my current EA account is registered under [redacted] I have been attempting to resolve this issue for the past three days by following various forums and suggestions without success. I sincerely hope that someone can provide the specific assistance needed to rectify this unique situation that requires internal intervention. Thank you.

I recently contacted Sony PlayStation customer service regarding a refund for the game "Anthem." After speaking with a customer service representative and a supervisor, I was advised to contact the Publisher, Electronic Arts, for a refund. The supervisor mentioned that Sony is not handling refunds for the game and denied any reimbursements. I encountered an error while playing the game that caused my PS4 to freeze and required a database rebuild, potentially risking console damage. Despite explaining the issue to customer service, I was directed back to Electronic Arts for assistance. This experience has been frustrating, especially considering the significant amount spent on the pre-order of the game. Companies should prioritize customer satisfaction, as we are the ones who support them. It's disheartening to face such challenges with Sony's lack of support. A refund is necessary in this situation.

I have been trying to claim my Apex Legends Twitch Prime loot but encountered difficulties. Following conversations with Twitch and Amazon, I was directed to contact EA for assistance. Despite promptly verifying my Gamertag and Email as requested by EA, the issue persisted for three days with them claiming the accounts were not linked. After providing my old email, the problem was resolved. However, I am now facing the same verification loop with Twitch and my Email. Despite proving the connections, EA insists on sending confirmation messages that never arrive. I am feeling frustrated and tired of this situation. All I want is to receive my Apex loot and be done with these ongoing challenges. Email: [redacted]

I purchased the Origin $99.00 access, but I encountered issues logging in because I seem to already have an EA email account which I can't recall the password for. Additionally, the installation location is incorrect, installing on my C: drive instead of the desired D: drive. After speaking with a representative who promised to call back but never did, I remain frustrated as three days have passed and the game is still not functioning. I would appreciate assistance soon; otherwise, I may have to consider canceling everything.