I logged into my origin account for the first time in a year or two and right away it a...

GetHuman-warmkitt's customer service issue with Electronic Arts from September 2018

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Help with my Electronic Arts issue
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Email on Account, Username, Password, Game Name, Console, Version Type, and Name of Account Holder
The issue in GetHuman-warmkitt's own words
redownload my sims games from my origins account, but when I logged in i had to create a "public id" ... I logged into my origin account for the first time in a year or two and right away it asked me to create an id. So, I did and went to my games library. There were no games at all. I bought the Sims * with Generations, Late Night, Seasons, Showtime, Supernatural, and University Life as well as the Sims *. None of them were in my account. I didnt create a new account, I just logged into my old one. I cant get access to the email i created my origin account with back in the day for proof with reciepts, but I have the games downloaded on my laptop (minus sims *). Please help me get my games back, I'm a long time sims player and plan to buy more expansions. Thank you so much!!
I cant play the games that i paid for.
Helping me get back my account! I know my old email but i cant get access to it.
Ive been a customer for *** years but according to ea i barely made my account today.
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Electronic Arts

Sims ***
Customer service issue
Reported by GetHuman-warmkitt
Sep 15th, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 323 others
0 customers following this

Timeline

GetHuman-warmkitt started working on this issue
Sep 15th, 2018 10:09pm

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