Electronic Arts Customer Service Issues

I purchased a few Sims 4 expansion packs with codes. When I entered the codes in the redemption section on Origin, my internet went out and Origin went offline. I lost the download I was downloading and all other queued downloads. The five expansion packs disappeared. The game shows I have the packs but need to download them. When I try to redeem the codes again, it says they've already been redeemed. The packs I got were Dine Out, Romantic Garden Stuff, Movie Hangout, City Living, and Seasons. This issue is confusing. Your help would be appreciated. Thank you.

I purchased a few Sims 4 expansion packs with codes and entered them into the redemption code section in Sims 4 Origin. However, when my internet disconnected and Origin went offline, all my downloads disappeared. Despite the game recognizing that I have all 5 expansion packs, I am unable to download them again as the codes are already redeemed. The expansion packs I bought were Dine Out, Romantic Garden Stuff, Movie Hangout, City Living, and Seasons. I am unsure how to proceed and would appreciate assistance with this matter as I am confused by the situation. Thank you.

Hello, I experienced a frustrating issue while playing Quinn's Aquamarium on Pogo. After hitting restart level and using free spots to progress, the game froze, causing me to lose the free spots upon reentry. This recurrence isn't due to my internet speed, as I have a reliable connection of over [redacted] Mbps. I seek a resolution to this problem as I currently cannot invest more money into Pogo, and my renewal is approaching. I aim to utilize my remaining time on the platform before the membership expires, with plans to renew after the new year. I'm concerned about the loss of free spots and would appreciate compensation. If this matter isn't addressed, I may choose not to renew my membership or those of my family members next year, opting for non-membership games instead.

To whom it may concern, I am extremely disappointed with the FIFA game I recently purchased. I have encountered several significant issues that have greatly impacted my gaming experience: - Despite customizing my squad and formation, the game repeatedly changes back to the default formation during matches, which is unacceptable. - Despite selecting to hide the "Trainer" feature, it continues to appear at the start of each game, causing unnecessary distractions. - While playing online with FC Bayern, I had a player sent off and attempted to adjust my formation, only to discover that I lost control of my team's lineup and instead had control of the opposing team (Juventus), preventing me from making essential changes. This lack of control is frustrating beyond measure. I am seeking guidance on how to formally lodge a complaint and express my dissatisfaction with these ongoing issues. I look forward to a timely resolution and appropriate compensation for the inconvenience caused. Sincerely, Adnan

I have not received any contact from Customer Service. Here are the facts: a. I have had an account for 10+ years. My username was and still is hndsme. I believe my password was rosie01. b. I had registered with my old email provider from another state when I became a POGO user years ago. c. I am not able to update my email in EA because they ask for information through my old internet provider email! d. I thought I could create a new account with my new email and shift over my payment info and points. e. My new email is [redacted] f. My new username, because I cannot migrate my old name, is canaang and my new password is Stan0929. Right now, I must pay for two accounts - one that I can no longer reach, and my new one! Also, my points in the new account are at zero. Help!!! [redacted] Frank G. [redacted] Osprey Trace West Palm Beach, FL [redacted]

In September [redacted], while wrapping up a Bingo game on Pogo to dive into my beloved Word Whomp album, I encountered an unexpected message stating I had completed the Word Whomp Pogo Album even though I hadn't played any challenges yet. I contacted Pogo immediately and spoke with an agent who suggested waiting for a few days for it to resolve on its own. Despite giving it several weeks, the issue persisted. When I reached out to Pogo again, the first agent mentioned I needed to complete 6 levels before accessing the Best of Word Whomp album, which seemed unusual. After attempting troubleshooting steps like clearing cookies and browser restart, the glitch persisted. The second agent, named Mayank, was unhelpful and abruptly ended the chat, leaving me dissatisfied with the service. As a long-time loyal Pogo member, I expect Pogo to address and resolve this glitch potentially caused during the transition to Word Whomp HD and allow me to genuinely earn the Best of Word Whomp album without system errors. If not, I request a refund for the gems spent on the album. I value my Pogo experience and hope for a prompt resolution to this frustrating issue. - Christina

I am Mary Campbell from Corpus Christi, Texas, USA, and I want to address some concerns. As someone who has been enjoying games online for over a decade, I value clear communication and immediate assistance, especially as I am not very tech-savvy at 82 years old. Your service disrupted my games and email, removed tokens, and charged my American Express incorrectly. I am not happy with the monthly charges instead of a yearly one. I expect honest and prompt answers by 10/19/18 at 5:00 p.m. My phone number is [redacted]. Thank you, Mary Campbell.

Dear EA Sports, I have been a dedicated fan of FIFA since FIFA 05, consistently enjoying the improvements in graphics. My favorite mode is career mode where I focus on developing young talent. I've noticed a decline in the number of young players available in-game each year, making it hard to build a team based on homegrown talent without resorting to scouting fictional players. As an Irish player, I've seen promising talent from Ireland's Premier League academies that are missing in the game. While I appreciate the addition of some Irish youngsters like Jayson Molumby, Dylan Watts, and Caoimhin Kelleher, I was disappointed to see Kelleher removed in the latest update. It would greatly enhance my experience if young Irish players like Glen McAuley, Ryan Cassidy, Steven Kinsella, Jordan McEneff, Troy Parrot, Thomas O'Connor, Seamus Keogh, Tyreke Wilson, Ryan Nolan, Conor Masterson, Lee O'Connor, and Mark Travers could be included in the next update. I attempted to create them, but I faced limitations like not being able to use apostrophes in names. It's crucial for me that these players are included for FIFA 19 to remain enjoyable. Thank you, Dara

Hello, my name is Charlie. I contacted your customer service previously regarding login issues. During the call, I was unable to recall the security question about my ex-wife's name due to not having encountered it before. I'm 70 years old and cherish playing the three games on my account, particularly sharing them with my granddaughter. Despite providing ample personal information, the representative seemed uninterested. The games in question are Spores, Sims 3, and The Sims 2 complete collection, received as a free download. My current email address is [redacted] with the password Basic123; however, I wish to update it to [redacted] I occasionally use "blackdog" as an answer to security questions. Additionally, I recently created a new account and acquired the Command and Conquer package under the account name [redacted] Thank you.

There is an issue with NHL 19 regarding a card, Dustin Byufglien, that was distributed to players on loan. The instructions outline combining 4 tombstone cards with the loan card to keep the player permanently. However, a timer bug is causing confusion as it shows the card as expired when trying to complete the set, even though the main menu image suggests otherwise. Despite spending over $[redacted] on this card, technical support was unhelpful, only offering feedback. Resetting the timer should be a simple fix, yet EA Sports claimed it was not possible. As a medical professional using the game to relax, the frustrating experience of dealing with unhelpful support after a long shift is disheartening. A proper explanation and the reset of the timer are requested to resolve this disappointing situation.

I've encountered multiple issues with FIFA 19 this week. Despite my numerous attempts to reach out to EA through the help desk and web chat, I have not received assistance or resolutions. It's frustrating that after opening a gold pack and winning a draft token, neither registered in my account. I also purchased Sane from the catalogue, but he didn't show up even though my catalogue coins were deducted. I experienced disconnections during FUT Champions games, resulting in lost progress and remaining matches in the weekend league. This week has been plagued with unprecedented problems, and the lack of support is disheartening. I am a long-time FIFA player who has invested significant time and money into the game without prior issues. I am hoping for compensation in the form of FIFA coins or points, as well as the correct crediting of my draft token. It's disappointing to face these challenges without any resolution in sight despite my investment in the game.

I've been unable to access the Simpson's Tapped Out game for a week now. The game automatically signed me out, although I usually stay logged in. I've attempted to log in through different platforms like Android, iOS, and Bluestacks without success. Each time I try, it shows an error message. I've also uninstalled and reinstalled the game on all my devices, but unfortunately, it hasn't made any difference. Many people resolved this problem by reinstalling, but it hasn't worked for me. It's important for me to log in as I'm missing out on THOH [redacted] prizes, and I was close to reaching enough points for a building that will disappear soon. I kindly request assistance in resolving this issue promptly so I can access my game.

I am a paid game player on Pogo, which is now transitioning its sign-in process to EA. I received a message to contact them at [redacted], where I spoke with Linda, who then called me back from [redacted]. She mentioned a malware issue and advised that I pay $[redacted] for drivers for Pogo. As a retiree on a fixed income, this is not feasible for me. Linda warned that I would lose access to my games without payment. Less than 24 hours later, I encountered login issues. Why is Pogo pressuring me for money when I already have antivirus protection in place? I have been a loyal Pogo player for years, and this sudden demand has left me feeling disheartened.

My son has been an EA FIFA customer for 6 years and has had the same account since [redacted]. Recently, he made an error by transferring some coins to a friend, for which he has apologized several times. As a result, his main account has been restricted from trading. Despite being initially informed that his account would be fully reinstated due to the small amount of the transfer, the worldwide customer service has now stated that nothing can be done. His squad value is approximately 1.5 million coins, and he is willing to accept his current squad as untradable as a penalty, as long as he can access the market. We have been loyal customers, having spent over $10,[redacted].00 AUD on this game over the past 6 years, which is the only game my son enjoys. We are hoping to arrive at a resolution as a goodwill gesture. I can provide account details if needed. Best regards

I successfully qualified for this weekend's league on November 3, [redacted]. Despite having enough points to register before the league commenced, I am unable to participate until next week. My PSN account on PS4 is crackadinho. I have patiently waited for a day to start this weekend's league that I rightfully qualified for. You can verify my game results and points to confirm my qualification. It feels unjust that after dedicating my time, money, and effort to this game I love, I am being denied the opportunity to play. I hope this issue can be resolved promptly.

I qualified for this weekend's league on November 3, [redacted]. I earned enough points to register hours before the league started. However, I am unable to play in the league this weekend even though I was qualified yesterday. My PS4 PSN account is crackadinho. I've waited an entire day to start this weekend's league that I qualified for. You can check my game results and points to see that I've been qualified. I don't know if there's a bug causing this issue, but it's frustrating considering the dedication, money, time, and effort I've put into the game I love. It's disheartening to have it all taken away without any chance to play after working hard for this opportunity.

I qualified for this weekend's league on November 3, [redacted]. I earned enough points to register for the league hours before it started. However, I am unable to play this weekend even though I qualified yesterday. My PS4 PSN account is "crackadinho." I have been eagerly waiting for the league to start, but it seems like I have to wait until next week. I believe there might be a bug as I have the required points and results to prove my qualification. It feels unfair after putting so much dedication, time, and effort into the game. I hope this can be resolved so I can participate in the league I worked hard to qualify for.

I recently listed IF Manolas for 6 hours, hoping to sell him overnight. To my surprise, he sold for only 15,[redacted] coins, much less than his actual value of around [redacted],[redacted] coins. This has been frustrating for me, especially considering my lack of luck with pack openings in FIFA. I have invested a significant amount of money into this game over the years without getting top-tier players like Ronaldo or Messi. If it's possible, I would like either my player back or the correct amount he should have sold for. I believe this issue is unfair, especially when I've already spent my remaining coins on a Squad Building Challenge. The situation is aggravated by price-fixing on the market. I am considering sharing my experience online if this matter is not resolved satisfactorily. I can provide supporting images if necessary. Please address this matter promptly. Sincerely, K. Davies

While playing a Fut Champions match on FIFA 19, I encountered an issue. During the game where I was leading 3-2 in the 70th minute, a message displayed that the connection with the opponent was lost. I was directed back to FIFA Ultimate Team for the game to be reviewed. After returning to Ultimate Team, my record showed 2 wins in 4 games, indicating that I did not lose connection with EA. Given that I was winning before the disconnection, I believe my record should reflect 3 wins in 5 games, not 2 wins in 4 games. If I had lost connection, my record would have shown 2 wins in 5 games. As the disconnect was on my opponent's end and I was in the lead, I should be awarded the win. My account name is calbaker97. I appreciate your attention to this matter and hope for a resolution.

My account, under the username magonushi, was compromised as the email was changed to an unfamiliar one ([redacted]). An email notification regarding this alteration was received on October 26; however, the link provided to cancel the update has expired. Moreover, I am currently unable to access my account using the usual password. This account is linked to Sims 4. I kindly request to restore the original email, [redacted], to the account and reverse/erase any modifications made in October or November [redacted].