Hello, **I had a flight from Berlin Schoenefeld Airport to Amsterdam on flight number E...

GetHuman4272846's Refund Flight issue with Easyjet from January 2020

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Name on booking, 6 Character booking reference, and Email address used for booking
The issue in GetHuman4272846's own words
Hello, **I had a flight from Berlin Schoenefeld Airport to Amsterdam on flight number EJU**** on January *th. I arrived at the airport * hours before my flight departure at *:** AM. I was stuck in the airport security line for * and a half hours. I had ** minutes before the the gate was supposed to close for the flight. I got through security and no one could assist me to finding the gate to board the plane. The electronic sign with boarding numbers was completely blank for Amsterdam. I walked in circles trying to figure out where my gate was while employees of Easy Jet and the airport openly mocked me and covered their name tags so I couldn't read their names. I tried to talk to them and they made disgusted looks at me and laughed loudly. I asked how to leave the airport and one person pointed at me to walk back through the line at security through all the people standing. It was incredibly traumatizing, I had to pass through about *** people, physically pushing their bodies past mine. I got to the Easy Jet check in booth with Agnese and she unprofessionally made fun of me for missing my flight. She told that there was nothing that she could do for me. At this time there was still about ** minutes left to board the flight and she thought it was hilarious that I missed my transfer flight to an international flight the next day. I asked if I could have a refund and she said no, but she could book me for a flight that was on Tuesday. My international flight was on Monday. **I need a refund for this flight, due to the unprofessional nature of your staff, my traumatic experience, and for my financial loss with having to make additional unnecessary expensive travel plans.

GetHuman4272846 did not yet indicate what Easyjet should do to make this right.

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Easyjet

Refund Flight issue
Reported by GetHuman4272846
Jan 20th, 2020 - 9 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 3415 others
0 customers following this

Timeline

GetHuman4272846 started working on this issue
Jan 20th 8:32pm
GetHuman4272846 indicated the issue is not fixed yet.
Jan 21st 8:39pm

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