Easyjet Customer Service Issues

As a loyal Easyjet customer, I usually travel between London Gatwick and Venice Marco Polo. However, this time, my return flight seems to be booked to Luton instead of Gatwick on the Easyjet app. I have always flown to Gatwick and never to Luton before. Can you please rectify this error and update my return flight to Gatwick on 2nd January without any additional charges? Your assistance with this issue is greatly appreciated.

On December 26th, I took a flight from London to Madrid on Flight number [redacted] with booking reference K116CHW. Unfortunately, I mistakenly picked up someone else's luggage in Madrid and only realized the error once I was home in Ribeirao Preto, Brazil. My flight from Madrid was a connecting one to Sao Paulo, Brazil. I called +[redacted]54 several times to resolve the issue. Initially, they provided me with the phone number +[redacted]7, but despite calling more than 20 times, there was no answer. When I contacted London EasyJet again, they gave me a different number, +[redacted], which also went unanswered. EasyJet later provided me with the email [redacted], and although they replied on December 27th assuring me someone would call, I never received any further communication. I have someone else's suitcase and am keen to reunite it with its owner, but I am still without my own luggage. Resolving this issue has been challenging as EasyJet appears to distance themselves from the problem, and the Madrid airport staff responsible for such concerns are unhelpful.

I experienced an overnight delay with my flight EJU [redacted] on December 29, [redacted]. The rescheduled flight departed on December 30, [redacted] at 3:00 pm, causing me to miss my connecting flight to New York at 9:00 am. I had to book an alternate flight for [redacted] euros to reach my destination. Although I have submitted my expenses for reimbursement, your customer service team denied my claim. I ask that your team and management review this matter and consider reimbursing the cost of the alternate flight or providing a lump sum equivalent to expenses for food, hotel, and ground transportation. I hope your company will prioritize customer satisfaction and support passengers who face inconvenience due to unforeseen circumstances. I await your response, easyJet team.

Booking Reference: EZ5RJV7 I encountered a missed flight due to Gatwick Airport flooding on December 20th. Arriving an hour before the delayed departure, one suitcase was not able to be brought on board by the ground staff. We were directed to customer service, where a refund for the flight was offered. I would appreciate confirmation of when the refund will be processed back to my credit card. Please confirm that it will cover the cost of all 4 seats and the hold luggage I paid for on this booking. Thank you.

I purchased a bottle of alcohol at the duty-free shop in Edinburgh Airport with my husband before flying back to Naples, Italy on Dec 23. We were at the boarding ramp between the gate and the plane when a large EasyJet ground crew member wearing a hi-vis vest accidentally ran into my husband, causing our duty-free bag to break as it was tied to our luggage. The bottle inside broke. We couldn't go back as the gate was closed. The employee confessed to the head steward. We requested a refund or replacement, but due to a delay caused by another passenger issue, there was no time to assist us. We would appreciate a refund or receive a bottle of "Dalmore Regalis" since it's hard to find in Italy and unique to Scotland. It would be great if we could collect it in Naples at the airport's customer service desk. I can provide pictures of the receipt, boarding passes, and the broken bottle if needed. Kindly advise on how to proceed via email.

I flew with easyJet from Tel Aviv to Manchester on Sunday, the 29th of December [redacted]. My Flight Number was EZY1828. My Booking Reference is K12XX4D, booked under the name MR YAHYA KHAN. I want to express my deep gratitude for the exceptional service provided by the flight attendants; JESS, RYAN, SHAHEEN, & STEPH. Amidst personal challenges including my mother's health and the recent loss of my nephew, their care and attention made this flight the most comfortable journey for me. The staff's compassion and willingness to assist were truly remarkable. I believe their outstanding service should be recognized. I kindly request you pass along my heartfelt appreciation to them. It would be wonderful if they could be acknowledged for their exceptional service. Please, confirm receipt of this message via email. Thank you for the excellent care provided. Gratefully, MR NASIR ZIA, seat 11D.

Hello, I made a flight booking on the 30th of December for a trip to Alicante departing on the 26th of February and returning on the 5th of March. I initially used my husband's account to book, but during the process, I created a new account. After encountering an error during payment, I did not receive a confirmation, but the payment (ref: K14MTSQ) was deducted from my bank account. To secure the flights, I rebooked using my husband's account and promptly received a confirmation with travel document number [redacted]91. I realized that two payments have been taken from my account and now require a refund for the first booking under ref K14MTSQ. The flight I intend to keep has the reference K15MTSQ. Despite previous communication with the help center on the 30th, I have not received resolution. I am eager to have this matter resolved promptly. Thank you. Regards, Y.G.

I have been trying for a month to get my refund! My booking reference is K135JSV, flight number [redacted] (VCE-CDG, 12.12.[redacted]). Last time, I was told the refund was sent to eDreams, and they requested proof of refund and cancellation. Please send the PDF proof to [redacted] I appreciate your help. Thank you for your prompt assistance. Best regards, Abhimanyu easyJet Customer Services

Dear Madam/Sir, On the 3rd of January [redacted], my family and I flew from London Gatwick to Larnaca, Cyprus on Easy Jet flight EZY8965. We had a total of 6 luggages and 4 handbags. Upon arrival in Larnaca at around 19:35, there was a slight delay in retrieving our belongings. Despite loading the 6 large bags onto 3 trolleys myself, I only noticed the damage on two of the 32 kg luggages once I reached home on the 4th of January. One luggage had worn corners, a missing brand logo, and a damaged lifting handle. The other had worn corners, missing brand logo, and a big cut the size of a 2-pound coin, possibly caused by rough handling or deliberate slashing. Both luggages were in excellent condition when received at London Gatwick and cost 32 euros each. I am requesting compensation for the damages incurred due to the negligence of one of your employees. Sincerely, Loizos Ioannou

Dear Customer Service, On 03-01-[redacted], my family and I flew from London Gatwick to Larnaca, Cyprus on Easy Jet flight EZY8965. Upon arrival in Larnaca at around [redacted] hrs, we experienced a delay in receiving our luggage. Despite loading our six large bags on three trolleys personally, two of the 32 kg luggages sustained notable damage. One had worn-out corners and a missing logo, along with a damaged handle. The other had worn corners and logo, as well as a considerable cut the size of a 2-pound coin, likely caused by rough handling or deliberate harm. Both luggages were purchased just before our trip and were in excellent condition when received at London Gatwick. Each luggage cost 32 euros. I am seeking compensation for my loss and expenses due to the damage preventing further use. Sincerely, L.I. Tel. No. [redacted] Email [redacted]

Hello, I would like assistance regarding my booking with reference K12JPKB (canceled flight number [redacted] on December 27th). I have submitted a claim for reimbursement of the expenses incurred to reach my destination as per EU261 regulations. It's important to note that I did not request a refund for my original ticket, which was only €[redacted].49, but for the new ticket that cost me €[redacted]. Initially, I mistakenly clicked on the link for a refund of the original ticket, but I promptly realized this was not what I needed and withdrew that request. I then submitted my claim for the reimbursement of my expenses, explicitly stating that I waive my right to a refund for the original ticket and submitted my receipts. However, I recently received a notification that my original ticket is being refunded, which is not the refund I sought. Could you please review the status of my claim for the reimbursement of the expensive ticket I had to purchase to reach my destination after the easyJet flight was canceled? Additionally, I would appreciate it if the refund for the original ticket could be canceled as it was not part of my request.

I was just on a flight with easyJet from Luton to Alicante on January 5th, [redacted]. I have been using the same cabin bag for over a year, and it has been on at least 6 return trips with me. However, I was singled out and told my bag was too big at the gate. The agent was rude and made me pay £50, despite seeing other passengers with larger bags go through without any issues. I was so upset by the experience and plan to make a complaint. This was a disappointing incident for us as loyal easyJet customers. My husband and I, Mr. & Mrs. Yacoub, were on flight EZY [redacted].

Concerning the EC261 expenses case with reference ID: [redacted]48: 1) I am perplexed by the deduction of my original return flight from my claim, given that the flight was canceled, and the return ticket was not utilized. Additionally, the hand-free service was also not refunded, which is unclear to me. 2) The airport parking was arranged before the departure date, as indicated on the receipt. The additional day of parking was necessitated by the flight cancellation, for which we were not at fault. Our journey, which spanned 48 arduous hours including a detour via Dublin with a 92-year-old family member with a heart condition, was incredibly challenging. While we have been informed that we are not eligible for compensation, we are requesting a full refund for the additional ticket and extended parking fees incurred. Your prompt attention to this matter is appreciated.

Booking Reference: K175 WXJ Travel Date: 15.01.[redacted] I encountered several issues while trying to make a booking on Easyjet's website. Initially, the slow internet connection caused the system to misread my password, leading to multiple verification requests. Even after changing the password successfully, the site still prompted me to verify it again. Eventually, I managed to make the booking with the reference K175 WXJ, but now the website claims my account is blocked, my login details are invalid, and it cannot find my booking - despite me using the new password to log in initially. I reached out to Easyjet, but their response mentioned a wait time of 28 days, which seems excessive.

Hello, I hope the new year is treating you well. My family and I traveled from Athens to Bristol on December 26, [redacted]. During check-in in Athens, I specifically asked about the cabin bag sizes and was assured that they were fine by an Easyjet employee. However, upon our return flight from Bristol to Athens on January 7, a different employee at the airport claimed that 3 of our 5 cabin bags exceeded the limit and demanded a fee. I was told conflicting information and had to pay £[redacted] to avoid missing the flight. Upon reaching Athens, I discovered that the Easyjet office was represented by Swissport, who could not assist as they are a separate company. I was advised to email Easyjet and provide photos of the bags in question. It turned out that one bag that didn't fit in Bristol fit in Athens, raising questions about consistency. I have photos for proof. How could this misunderstanding occur? Why do measurement boxes differ between airports? Is it fair to threaten a family with young children over such discrepancies? I look forward to your reply. Best regards, George R.

Subject: Case ID [redacted]04/Ref ID [redacted]26 I am grateful for your swift response regarding the expense claim mentioned. You indicated that the hotel expense could not be reimbursed because the booking was made "after" the "flight disruption". The attached confirmation from Quinta da Penha clearly shows that the hotel was booked and paid for by November 17, more than a month before the easyJet flight was canceled on December 23. Our hotel reservation was for check-in on December 23 and check-out on December 27. EasyJet provisioned us with the next flight available from Lisbon to Funchal on December 26, which was evidently the night before our return date. I would be thankful to receive your feedback on the matter at your earliest convenience. Regards, K.S. Baptista

Subject: Issue with Damaged Luggage (Case Ref: BRSU2 [redacted]) Hello, I hope this email finds you well. I am reaching out regarding the damage my daughter's Kipling case and its contents incurred during our recent flight. Despite the excellent service provided by Easyjet staff, the case unfortunately did not hold up, resulting in damage to valuable items such as her Xmas Nintendo Switch Game and Harry Potter metal game case. Additionally, the prescription goggles that were inside, costing over £50, were also ruined. I have attached photos for your reference. Although I appreciate that accidents can occur, I am hopeful that the compensation provided for the damaged items will reflect their value. While I understand a replacement case is being arranged, it is important to note that it may not be a direct replacement for the original Kipling case. Thank you for your attention to this matter. Warm regards, Nadia O.

I recently booked a flight with EasyJet but realized I mistakenly chose the wrong airport in London within an hour of booking. I attempted to cancel the booking within the 24-hour window, only to find out there was a cancellation fee. After checking EasyJet's website, I discovered the reasoning behind the fee, which involves the time needed to resell seats on a plane. While I understand the policy, I still find it frustrating given the circumstances of my situation. I feel disappointed by this experience and believe that the rationale provided for the fee seems unfair in my case.

I have been attempting to book flights from London Gatwick (LGW) to Preveza (PVK) on the 7th of May [redacted] for a while now. However, every time I complete the payment online, I encounter an error on your website and I am directed to contact your support team. I contacted an adviser yesterday (Tuesday) who helped me book the flights over the phone for two passengers, Donald Bannatyne and Carolyn Warwick, for a one-way trip departing LGW at [redacted] to PVK on the 7th of May [redacted]. The booking included a 23kg hold bag and seats 3E and 3F. I made a payment of £[redacted] over the telephone but have not yet received a confirmation email. I called customer services today (Wednesday) and after explaining the situation, a supervisor asked me to check with my bank regarding the transaction. I have checked with my bank, and although the money is "ring-fenced" for you, it has not been withdrawn. The bank provided two reference numbers - T73373 and [redacted][redacted]. I am reaching out via live chat for assistance. Donald Bannatyne.

I made a booking with Easyjet holidays on January 4, [redacted]. The Holiday reference is [redacted], and the flight reference is K16H1H3. Despite booking it in my name (Thomas), the confirmation has the lead passenger as Mr Margaret Kerr. I kindly request to correct the lead passenger to Mr Thomas Kerr. I have attempted to contact 0[redacted] several times, but was not able to resolve the issue. Today at approximately 4:05pm on January 15, [redacted], I spoke to a representative who promised to find the right number, but the call was disconnected. This is my second email regarding this matter.