Easyjet Customer Service Issues

I made a booking for a flight on Sunday, January 12th, with reference number K184RPG. After receiving my confirmation email, I noticed that the outward journey date was incorrect, showing April 30th instead of May 1st. Despite multiple attempts to correct it, the date kept reverting to April 30th. Subsequently, I had to cancel and rebook that part of my flight. Unfortunately, my return flight was also canceled, and I have learned about a £33 cancellation fee being imposed, which I find unfair. I never intended to cancel my return flight and simply wanted to adjust the outbound date to May 1st. I seek assistance in rectifying these issues without being charged an unjust cancellation fee that I was not informed about or agreed to.

Hello, I would like to address a recent incident during my flight from LDN Stansted to Geneva. Unfortunately, I was charged 50 pounds at the boarding gate for my carry-on suitcase, which left me feeling upset. Due to arriving later than my travel group, my 15 KG check-in allowance was already exhausted, leading to the extra charge. This unexpected expense impacted my travel budget and limited my experiences during the trip. I believe customers should be treated better, especially when they have paid for included luggage. I kindly request a refund of the 50 pounds to be credited back to my account to resolve this matter. Thank you. Sincerely, Lana

My husband and I have received a trip to Venice for Christmas, departing from Belfast International on 10th Feb [redacted] with Easyjet Flight No. EZY6717 and returning on 14th Feb [redacted] with Flight No. EZY6718. Our travel agent specified cabin bags, but we prefer to check them in and travel handsfree. Can we arrange this beforehand or should we do it at the airport upon arrival? Normally, I use my Easyjet app for such bookings and payment before my trips. Can you advise if prebooking handsfree is an option in this case? Here are our Boarding Passes details: Outbound: EXBKQNB S553 and S554, Inbound: EXBKQNB S563 and S564. Thank you for your help. Nanette Eakin (Mrs)

I received a message on January 15, [redacted], at 22:05 informing me that my flight EZY6702 on January 16, [redacted], from Alicante to Bristol at 11:25 was changed to depart from Murcia at 12:25. Despite receiving three emails confirming the flight from Alicante was still scheduled, I got a late text at 03:15 on the day of my flight stating it was indeed leaving from Murcia. Due to this unexpected change, I had to ask a friend to drive us to Murcia as I had pre-booked parking in Alicante. Upon arrival at Murcia Airport at 08:45, there was a lack of flight information, and we had to wait until 14:45 to board the plane, resulting in a 4-hour delay. Despite EasyJet claiming exceptional circumstances, I believe the rerouting and subsequent delay should entitle me to some compensation for the added stress and expenses.

Dear EasyJet Customer Service Team, I am a loyal customer appreciating your service. I am requesting a refund for an extra baggage fee charged on my recent flight EJU5684 from Copenhagen to Berlin on Jan 19, [redacted]. I was wrongly charged €60 for a 'second bag' despite buying hold luggage in advance. An EasyJet representative advised my cabin bag was fine as cabin-sized. Carrying this bag along with a small laptop bag caused the fee, even though I was previously told otherwise. The gate staff, however, insisted on the fee and were impolite, which made me uncomfortable. I would be grateful for a refund of €60. I can provide necessary proof if needed. Thank you, M.S. Email: [redacted] Phone: +[redacted][redacted]

I am writing to report an unfortunate experience I had during my recent trip. I had a flight scheduled from Berlin Schoenefeld Airport to Amsterdam on January 5th on flight number EJU4562. Despite arriving at the airport three hours prior to my 7:05 AM departure, I encountered significant delays at the security checkpoint, resulting in me having only 30 minutes left before the gate was supposed to close. To add to my stress, I faced challenges in locating the gate with the electronic sign displaying blank information for Amsterdam. As I sought assistance, I felt disrespected by certain Easy Jet and airport staff who appeared unhelpful and mocked me openly. The situation worsened when I missed my flight and encountered unprofessional behavior from an Easy Jet representative identified as Agnese, who refused to offer a refund and instead suggested a flight for the following Tuesday, one day after my international flight. This experience has left me in distress, requesting a refund due to the lack of support from the staff and the financial implications of rescheduling my travel plans.

I previously contacted you regarding my booking on May 28th from Inverness, Scotland to Bristol, England. I mentioned a discrepancy in the flight time, but upon double-checking, I realized it was actually scheduled for 8:55 p.m. I now need to cancel the flight within the 24-hour window, with hopes of waiving the £33 cancellation fee. Unfortunately, I am having trouble accessing my account due to an unrecognized email. Although I did receive the flight confirmation via email. Please help me update my email so I can proceed with canceling the flight. Apologies for the confusion, and thank you for your assistance. Email: [redacted] Confirmation Number: K1BBCVH -Maureen E. H.

I purchased three tickets on July 22, [redacted], with booking reference EXHPF5S at a price of [redacted].93 pounds. Upon learning about Thomas Cook's bankruptcy, I reached out to EasyJet regarding my flights booked through Thomas Cook. EasyJet informed me that the flights were canceled, and if I wished to proceed with my holiday in December, I needed to repurchase the tickets. I then paid [redacted].94 pounds for the same seats on the same flight with booking reference EXTTKJM. Following my trip to Krakow, Poland, I requested a refund for the canceled EXHPF5S tickets. EasyJet stated there would be no refund as it was marked as a no show. Even though I was informed the initial tickets were canceled due to Thomas Cook's liquidation, I later discovered the payments were made directly to EasyJet, making the tickets still valid. Despite repurchasing the tickets, I am seeking a refund of the original amount of [redacted].93 pounds. I kindly ask for assistance.

Hello, I would like to request the cancellation of flight EJU1688 from Bordeaux Mérignac to Nice, which was delayed due to a strike and rescheduled for tomorrow at 10:55 am. I also need to cancel the return flight EJU1685 on Monday, January 27th, [redacted]. I am seeking a full refund for both flights. I was told at the EasyJet desk at the airport that I could get the refunds there. Thank you for your assistance and for processing my refund of [redacted].25€. Wishing the team good luck during the strike. Eva D.

I flew into Luton on EZY20086 from Tel Aviv on the 21st of January, landing at 11:55 pm. Unfortunately, I forgot my Kindle in a bright pink/red cover in the seat pocket in front of me at seat 7A. I contacted EasyJet at Luton at 8:30 am the following morning, but they informed me that it hadn't been found and directed me to a lost property website and unhelpful phone number. I felt the urgency to locate my Kindle quickly. In this digital age, I wondered why the airline couldn't reach out to the crew or cleaners who were on that flight to check the seat pocket. I hope someone can look into this matter promptly before I have to buy a replacement.

Dear Customer Service, Today, my colleague and I missed our flight, ezy1849 from Manchester to Barcelona for a work trip. We had checked in but were refused to have our hold bag put on before 6 am. The EasyJet check-in desk advised us to pay £50 to bring it as hand luggage, which we did. Unfortunately, at security, we had to discard our toiletries due to not having our bag sent through. We then faced delays at security and despite the gate being informed that we were rushing, we arrived just after it closed at 5:52. We were unable to locate any EasyJet representatives and missed our flight. This situation caused us financial strain as we had to purchase new flights from Liverpool to make it to Barcelona. The lack of assistance and the refusal to take my bag on time caused this unfortunate outcome. I would like to file a complaint and seek a refund for the expenses incurred. Please provide me with an update via email or phone. Thanks, Olivia H.

I made a reservation and payment for a flight to Madeira for Mr. and Mrs. G on September 21st with Flight K16W9RF. Originally scheduled to leave Gatwick at 7:40 am and arrive in Funchal at 11:40 am, I received an email informing me of a significant schedule change. The new flight now departs later and arrives after midnight which leads to increased taxi expenses. I tried contacting the customer service chat for assistance but received conflicting information and was eventually disconnected. The new flight times do not suit us as senior travelers over the age of 75. I am willing to fly a day earlier without incurring the £[redacted] change fee. I am disappointed that the early booking savings seem to have resulted in this inconvenience and additional costs for unnecessary accommodations and parking arrangements. I hope to resolve this issue promptly to salvage what remains of our holiday plans.

I encountered an issue on my flight from Venice to Manchester today at 15:55. Sadly, I was not allowed to travel alongside my husband. As an Italian citizen, my husband is noted as married to a European Union member on his identity card. The staff on the plane contacted Manchester airport regarding our situation. Despite mentioning that we had proof of our marriage, questions arose concerning the authenticity of the documents as they lacked a stamp, leading to doubts about it possibly being fake. Our marriage certificate was issued in the Bagnoli municipality, and as per Article 10 or 20 of Directive [redacted]/38/EU, any EU member should be able to travel without a visa if unaccompanied by a citizen. This incident has caused me to miss my commitments for tomorrow and my connecting flight to Birmingham is now at risk. I seek clarification on this matter.

I made a booking for a holiday package with reference number [redacted] departing from Bristol on 26/03/20 and returning on 29/03/20, including hotel, flight, and transfer. After completing the payment, I noticed that the return flight date was incorrect, scheduled for 02/04/20 instead of 29/03/20. Upon contacting the helpline, Easy Jet acknowledged the mistake, corrected the return flight, and assured me that they would cover any price difference. However, the person authorized to clear the balance was unavailable at the time. Easy Jet informed me to expect a call back within two hours to confirm the balance clearance, but I never received the call. Despite being told to disregard any outstanding balance, I have not received any confirmation of the balance being settled and have been unable to reach the helpline for further assistance. I kindly request prompt resolution on this matter. Thank you. - R. M.

I have a flight scheduled for the morning of February 5th that I need to cancel and request a refund. Unfortunately, my passport was stolen, and I am currently unable to travel due to being stranded in a foreign country. Despite my efforts to obtain assistance from the Canadian embassy and acquire the necessary documents to return home, it is impossible for me to make it to the airport on time. The flight I need to cancel is EJU5541, and I also paid for checked luggage that I would like a refund for. This situation is causing me significant financial strain, and I would greatly appreciate a refund considering the circumstances. Thank you for your understanding and assistance. - H. R.

Dear EasyJet, I am Hui Li from China, and I had booked a trip for my girlfriend and me from London to Nice to Paris and back with EasyJet. The booking numbers are: K13BPXC, K13BPZM, K13BQ3S. I am reaching out to inquire about the possibility of obtaining a refund due to the serious Wuhan coronavirus situation in China and globally. Unfortunately, I had to cancel all my travel plans to Europe and will not be able to take the flights. I kindly ask for your understanding and consideration regarding a refund given the circumstances. Thank you in advance for your assistance. Best regards, Hui Li

I hope this message finds you well. I am writing to request the cancellation of my booking from London to Lisbon with the reservation number EJU8717. Our travel plans have been impacted by the ongoing Coronavirus outbreak. Initially, our families from the U.S., France, and China were planning to visit Lisbon. However, due to flight cancellations by the airlines in light of the current situation, we have decided to cancel our trip. Given the circumstances, I kindly ask Easyjet to consider providing a refund or credit for the booking. Thank you for your attention to this matter, and I am hopeful for a prompt response.

Yesterday, I booked an easyJet flight through Skyscanner. Even though the website redirected me to easyJet and I entered all the correct information, I didn't receive a confirmation email immediately as usual. I noticed that the money for the flights was deducted from my account. When I tried to access my booking using the reference number, I couldn't get through. After attempting to contact them for half an hour, I gave up due to the long wait times. This morning, I called again and spoke to a representative in a very noisy office. After confirming my details, I asked for a copy of the confirmation, and she mentioned I should receive it within five minutes. However, it has been four hours, and I'm yet to receive it. Reluctant to call the UK again, I am not pleased with this experience.

I am scheduled to travel to Berlin with others on 20/3/20 from London Gatwick with booking reference EXGCJ7C. The flight number is EJU8209 departing London Gatwick to Berlin Schoenefeld at 08:40 am from the North Terminal Gatwick, arriving at 11:35 am. I have obstructive sleep apnea and require carrying a CPAP machine as extra hand luggage, along with a supporting letter. Can you confirm if this arrangement is acceptable for both the outbound and return journey from Berlin to Gatwick on Sunday 22/3/20? Thank you.

Dear Customer Service, I would like to inform you that my flight from Zurich to London Gatwick today (Flight EZY8114, scheduled for 11:00 on 09/02/[redacted]) has been canceled. I received an SMS stating that the flight has been rescheduled for tomorrow morning at 8:00 (10/02/[redacted]), but I am unable to take this new flight. Therefore, I kindly request to cancel my booking and proceed with the refund process. I appreciate your assistance in this matter. Sincerely, Davide Mezza