Hi I am trying to book some flights for a party of walkers going to Italy in September...

GetHuman3859907's customer service issue with Easyjet from October 2019

Help with my Easyjet issue
The issue in GetHuman3859907's own words
Hi I am trying to book some flights for a party of walkers going to Italy in September ****. As we are Yorkshire based we would like to fly from Manchester to Genoa on Thursday **th September returning on Tuesday **th September ****.*I have been trying for the last week to find some information about these flights. I phoned twice but gave up after an hour a time hanging on for the phone to be answered. I have tried email your group booking email address but had no reply after a week. Can you please inform me if you do fly from Manchester to Genoa and if so what are the times and prices plus how do I book some seats.**Mr M Colley.

GetHuman3859907 did not yet indicate what Easyjet should do to make this right.

How GetHuman3859907 fixed the problem
Hi After a lot of messing about I finally managed to get through on the phone with out the **min wait I was told it would be to talk to an operator. She very helpfully informed me that the flights I was looking for would be come live after *th November. If that had been on the booking page instead of telling me you don’t fly to that destination it would have saved me a lot of time trying to find that information out. *Not enough info on your web site.
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Easyjet

Customer service issue
Reported by GetHuman3859907
Oct 31st, 2019 - 2 years ago
Fixed
GetHuman3859907 shared how to fix
Seen by 3 customers so far
Similar issue to 4958 others
0 customers following this
Items needed
Name on booking
6 Character booking reference
Email address used for booking

Timeline

GetHuman3859907 started working on this issue
Oct 31st, 2019 1:48pm
GetHuman3859907 confirmed the issue is fixed. Hooray!
Nov 1st, 2019 7:51pm

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