Hi, I sent you an email on the *nd of September:**Dear Sir*Madam, **On *st of September...

GetHuman3767551's customer service issue with Easyjet from October 2019

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The issue in GetHuman3767551's own words
Hi, I sent you an email on the *nd of September:**Dear Sir*Madam, **On *st of September we travelled back home from Bordeaux to London Gatwick airport with Easyjet. Flight number: ******We had * car seats and * pushchair with us. After landing at Gatwick we picked them up and they were all extremely soiled with a grease substance and badly damaged. **One carseat (red) is covered in grease around the headrest and in sticky oily substance on the armrest. These can not be removed and we could not put our child in it.**The pink carseat was broken in the middle. If it is not supported it lies flat. **The pushchair had several issues: ** wheel is totally broken and the pushchair can not roll as well as its tyre has large pieces missing. One of the handle bar is broken and covered in grease. And the canopy has a large tear in it and also covered with grease.**We didn't have time to complain at the airport as I had a work conference that morning so we were in a hurry. *We often fly with Easyjet from Gatwick airport and we have never had any problems.**On top of all these damages we could not use one of our carseat and the pushchair for our children which created huge inconvenience after a long journey and having to wake up at *am as you can imagine. **Could you please advice on the next steps?**Also I sent you an email about the update on the **th of October:**Hi, can you please update me on how much longer this claim is likely to take?**I am still looking forward to hearing from you. *Thank you, Viktoria Kiss

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Easyjet

Customer service issue
Reported by GetHuman3767551
Oct 15th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 4498 others
0 customers following this

Timeline

GetHuman3767551 started working on this issue
Oct 15th, 2019 8:48am
GetHuman3767551 indicated the issue is not fixed yet.
Oct 18th, 2019 9:26am