Good Evening**To whom it may concern**I haver flown with easy jet for many many years a...
GetHuman3534543's Baggage Problem issue with Easyjet from September 2019
Help with my Easyjet issue
First: share to improve GetHuman3534543's odds
Strength in numbers! Companies respond better when others are watching.
Top Tip from another customer
If you've travelled on multiple airlines, the airline that takes you to your destination is always responsible for retrieving your bag, even if you departed on a different airline.
The issue in GetHuman3534543's own words
Good Evening**To whom it may concern**I haver flown with easy jet for many many years and have never had any problems. The staff have always been helpful and I would go as far as recommending the airline over other airline companies. I have recently returned from Palma, majorca, where I go every year with close friends and family. We were boarding the plane at Liverpool airport when I was stopped and asked to see my bag? I have used this bag many times with easy jet and NEVER had a problem. I was told to put my bag in a metal cage by a male attendant who was very Kurt and somwhat dismissive. This in itself was very embarrassing and I felt the attendant had a very patronising atitude . My bag fitted in the metal crate however because it didn't lay flat against the bottom of the metal stand I was told I had to pay £** or not take the bag on at all! both options were totally absurd. I was then told to wait un till the whole of the cue had all checked in including my party, I was then asked what I wanted to do! I was never going to Palma on my holiday without my clothes*belongings so I ended up relucantly paying £**. I find this totally unreasonable and this frankly spoilt my break. The fact my bag fitted into the stand highlights this is one way Easyjet can make extra money from their customers. On my return flight from palma I had no issues with the same bag! Going forward I feel it is only fair to refund the £** given the above information.**Regards**Mark Stunell
GetHuman3534543 did not yet indicate what Easyjet should do to make this right.
I have an issue with Easyjet too
How GetHuman3534543 fixed the problem
We are waiting for GetHuman3534543 to fix the problem and share the solution with the rest of us customers.
Please help with my Easyjet issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Easyjet customer problems.