Good Evening**To whom it may concern**I haver flown with easy jet for many many years a...
GetHuman3534543's Baggage Problem issue with Easyjet from September 2019
Help with my Easyjet issue
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The issue in GetHuman3534543's own words
Good Evening**To whom it may concern**I haver flown with easy jet for many many years and have never had any problems. The staff have always been helpful and I would go as far as recommending the airline over other airline companies. I have recently returned from Palma, majorca, where I go every year with close friends and family. We were boarding the plane at Liverpool airport when I was stopped and asked to see my bag? I have used this bag many times with easy jet and NEVER had a problem. I was told to put my bag in a metal cage by a male attendant who was very Kurt and somwhat dismissive. This in itself was very embarrassing and I felt the attendant had a very patronising atitude . My bag fitted in the metal crate however because it didn't lay flat against the bottom of the metal stand I was told I had to pay £** or not take the bag on at all! both options were totally absurd. I was then told to wait un till the whole of the cue had all checked in including my party, I was then asked what I wanted to do! I was never going to Palma on my holiday without my clothes*belongings so I ended up relucantly paying £**. I find this totally unreasonable and this frankly spoilt my break. The fact my bag fitted into the stand highlights this is one way Easyjet can make extra money from their customers. On my return flight from palma I had no issues with the same bag! Going forward I feel it is only fair to refund the £** given the above information.**Regards**Mark Stunell
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Sep 6th, 2019 10:42pm
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