On **thOct **** I was on flight EZY**** VIE to LTN* flight time **.**am.*I noticed a cl...

GetHuman1694732's customer service issue with Easyjet from December 2018

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The issue in GetHuman1694732's own words
On **thOct **** I was on flight EZY**** VIE to LTN* flight time **.**am.*I noticed a clacking sound from one of the engines when I was waiting up the stairs to enter the Aircraft at the front.*I watch aircraft investigation too much I think, as I notice things like this, so I just checked with the steward to make sure this was normal. She said it was, but i can go and see the Captain if I am unsure, I didn't want to interrupt him in his work so I said to her that it was ok. I then went to my seat which was **d a little while later after we had been told that there was a delay the steward came and found me and said the Captain would like to put my mind at ease as i was a nervous passenger, so I went to see him in the cockpit, which was a great experience in it's self. He explained to me that it was perfectly normal and that he would draw a diagram of what he means and let me have it later. I thought how amazing is that!*When we arrived at Luton we got off at the back of the aircraft so i thought oh well I am not going to get the picture afterall. But to my amazement when we were heading towards the terminal building, the Captain came running after me to give me the diagram he had drawn! How fantastic customer service is that, i said to my husband. But unfortunately I didn't get his name as I would like to send him a thank you card with my appreciation as I was so gob smacked when he handed it to me! I Tell everyone now that i have had a Captain run after me Lol . Hope you can help me find his details to thank him. Sorry it has taken so long but thought i had lost my flight details to do anything about it.*Kind Regards*Mrs Gloria Bourne
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Easyjet

Customer service issue
Reported by GetHuman1694732
Dec 5th, 2018 - 2 mons ago
I have an issue with Easyjet too
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Seen by 2 customers so far
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Timeline
GetHuman1694732 started working on this issue
Dec 5th, 2018 2:32pm