Easyjet Customer Service Issues

Dear Team, I am writing to address the cancellation of my flight EZY8257 from London Gatwick to Rome on December 21st due to drone activity. The cancellation left me without a flight and no viable alternative was offered. The ticket cost £[redacted], which is not a budget fare. I promptly requested a refund but was informed that it was not possible for that particular flight. This situation is completely unacceptable. Your company should have insurance to cover such circumstances, especially as they are rare occurrences. It is unjust to keep my money when the service was not provided. Refunds should be issued in these cases; it is not ethical to profit from services not rendered. If this is a matter of policy, I urge you to reconsider and protect your customers instead of causing harm. As a single customer, I may not seem significant, but this kind of treatment will result in the loss of many loyal customers. I kindly request my reimbursement be processed promptly. Thank you, Dea I.

I made an online booking for a flight from Belfast to Manchester on 27.12.18, but the confirmation showed Birmingham as the destination. I contacted EasyJet immediately to address the issue. I remember being told the flight from Belfast to Manchester was £75, and I thought I was only paying a £6-7 difference. However, upon checking my bank account, the full £75 was charged. Today, when I called EasyJet, I was directed to a resolution number with an [redacted] dialing code. Unknowingly, it turned out to be an international number, resulting in £46 in charges. The customer service representative, Zaraa, kept me on hold for more than 30 minutes and even calling back on my daughter's phone incurred additional charges. After finally speaking with Line Manager Liezl, it was confirmed there was a miscommunication in the initial call regarding the full cost of the Manchester flight, which was actually £[redacted].77, making a £75 difference. Liezl offered a £30 cash refund or a £40 EasyJet voucher, which I was hesitant to accept as I believe a full refund for the incorrect Birmingham flight should have been given. I am disappointed with EasyJet's customer service handling and still waiting for a call back from Liezl. I am reluctant to call again due to the high phone charges. I am considering seeking further advice if this matter is not resolved promptly.

During our recent flight from Kittila to Gatwick, a charger got taken out of our suitcase. I understand it should have been in our hand luggage. Unfortunately, the suitcase was significantly damaged, both on the outside and inside. I have photos available to show the extent of the damage. I can email them to you if needed. I am requesting compensation for the damages.

I flew on Easy Jet flight EZY8703 to Tenerife on 7-1-19 with only hand luggage to avoid delays, but was told my bag would be put in the hold. Unfortunately, only my wife's bag made it on the plane, leaving mine at Gatwick. After waiting for over an hour, I reported the missing bag and was informed it was at Gatwick, set to be on the next flight. However, it wasn't delivered to our hotel until the next morning due to unknown reasons. Despite being covered in marks, the contents were intact. No apology or compensation was offered for the inconvenience. I hope for a positive response, or I will share my experience on social media. Sincerely, Julian Powell.

Dear Biplab Sen, Thank you for reaching out to easyJet. We apologize for the inconvenience you are experiencing with the refunded amount not reflecting in your account. If you prefer to discuss this over the phone, please contact us at 0[redacted] between 08:00 and 20:00. We are committed to providing you with the information you need. Best regards, Brian easyJet Customer Services EJSignature fly with us: www.easyJet.com follow us: www.twitter.com/easyJet connect with us: www.facebook.com/easyJet Check out our Mobile App >> Original Message ... >> From: [redacted] >> To: [redacted] >> Subject: Re: easyJet Customer Service [[ Reference ID: [redacted]28 ]] >> Sent: 28/01/[redacted] 21:46 Hi Michelle, I have not yet received my refund. How can I contact you? Thanks, Biplab Sen >> From: [redacted] <[redacted]> >> Sent: November 1, [redacted] 12:48 PM >> To: [redacted] >> Subject: easyJet Customer Service [[ Reference ID: [redacted]28 ]] Dear Biplab, Thank you for reaching out to easyJet. I can confirm that there was an issue with the bank transfer due to the incorrect currency. I have now processed the correct amount of [redacted].62 USD, equivalent to [redacted].68 EUR. Please allow 7 - 14 days for the payment to appear in your account. I apologize for the delay and appreciate your patience. Thank you for choosing easyJet. Kind regards, Michelle

On the 10th of this month, I had a flight with your company from Gatwick Airport to Thessaloniki Airport at 13:40. I arrived at the airport at 11 in the morning, but your company didn't inform us of the gate until 12:40. It was my first time at Gatwick, and I wasn't aware of how much time I needed to reach the gate, which was 20 minutes away. When I reached the gate at 13:10, your staff informed me that I was late. Despite my attempts to board, the pilot refused to let me on. I pleaded for 30 minutes, and when I headed to your service office, I saw the plane was still there with the door open. I have never experienced a company leaving the gate open for 30 minutes. This incident caused me to miss important appointments in Greece, resulting in financial loss and the missed opportunity to see my daughter after three months. My employer in Britain cannot grant me additional time off to visit my family. This situation has left me emotionally devastated. As a resolution, I request a full refund for the missed flight and my return ticket (EWL7PTL [redacted]), as I will not be using it. If my request is not fulfilled, I will refrain from flying with your company in the future. My name is Sofia Lazaridou, and I am deeply dissatisfied with the service provided and disappointed by your company's handling of the situation.

I am curious about how a flight company like yours could be so disorganized. Most airlines inform passengers about gate opening and closing times; however, keeping the gate open for just 30 minutes with the gate 20 minutes away is quite unreasonable. This situation only allows a brief window to run to the gate, making it nearly impossible to reach it on time. If profit is the goal, there are better ways to achieve it without causing customers to stress, miss appointments, and waste their time. I intend to leave a negative review if my money is not fully refunded. This experience felt like a scam and a complete lack of service. Additionally, the staff misled me about processing a refund or finding an alternative flight, resulting in me missing my bus after being stranded at the airport since 11 in the morning. The misinformation led to further delays and unnecessary waiting, adding to the frustration of an already exhausting situation. Is this how the company's owner operates?

I am attempting to reserve seats for our one-way flight on May 6th from Gatwick to Dalaman. Despite making this trip annually for 23 years, this booking process is the most chaotic experience I have ever endured. Dealing with 2 separate bookings for a total of 5 people, not made directly with Easy Jet, has turned into a complete mess. After wasting an hour on chat with an advisor who seemed clueless and didn't comprehend my initial message, I am beyond frustrated. The sheer incompetence displayed in trying to simply book 5 seats from 2 bookings for a one-way trip is astonishing. This ordeal has only reinforced why I avoid booking with your airline. At this point, I am considering cancelling this reservation due to the countless hours wasted today. It's time I will never regain. Never again will I go through this.

I was pleased to assist your crew when they requested medical help for a passenger who had collapsed on the flight. Despite the crew seeming inexperienced in handling such situations, we all worked together to ensure the passenger received care. I spent over an hour attending to the passenger before returning to my seat for landing and informing the paramedics who arrived. While I don't seek recognition, it is disheartening that the airline has not acknowledged the support I provided. As a doctor, I am always willing to help in such emergencies. I hope the airline will acknowledge the assistance given, as it benefits not just the passenger but also avoids potential inconveniences like emergency landings. I was assured someone would contact me, but I haven't received any communication yet. Flight [redacted] on 4.2.[redacted] with booking reference EW1446Z. I tried to submit a form on the easyJet website but encountered an error that said access was denied.

Dear Forum Members, My partner and I recently traveled back from Amsterdam on EasyJet flight EZY7008 to Liverpool. We boarded the flight 30 minutes before departure, and the Captain welcomed us at 1:10 pm, mentioning we were about to take off ahead of schedule. However, at the scheduled departure time of 1:20 pm, we did not take off due to a passenger's nut allergy. The crew had to unload luggage to retrieve the passenger's Epipen from her checked bag, causing a significant delay. Unfortunately, the airline then announced a ban on all nut-containing food for the rest of the flight, inconveniencing other passengers. I believe EasyJet should have procedures in place to handle such situations better, like requesting allergy information during booking. The delay resulted in our arrival in Liverpool being nearly 40 minutes later than planned, which is disappointing. I hope to receive a response from the airline and perhaps a gesture of compensation for the inconvenience caused. Sincerely, ( MR) John Lewis

I had an issue with EASYJET that I'd like to address. Five passengers, including myself and A.M., were not allowed to board the aircraft only 25 minutes before departure. Despite seeing one passenger still boarding, we were told that boarding was closed because the staff had already given passenger numbers to the plane. The boarding staff's behavior was dismissive, and no final boarding call was made. Although we managed to reach the aircraft five minutes before take-off for another flight we booked, being denied boarding earlier was frustrating. We expect a refund for the missed flight experience. Flight Number EZY132, Booking Reference EWM31GP. Thank you.

I took the 16:35 flight from Bristol to Faro today with my husband and our 6-year-old and 4-year-old. Since we booked last minute, we couldn't get seats together. Despite the staff's efforts to have others move, it didn't work out. My 4-year-old was upset sitting alone, but a crew member named Jessica was incredible. She comforted him with treats, games, and even showed him some items on the plane. Jessica's exceptional customer service saved us from a difficult situation, and I can't thank her enough. I hope her outstanding service is recognized. I look forward to our return flight on Thursday and hope for similar assistance. Thank you, Emily Seage.

Hello, I made a flight reservation directly with your airline and also added a car rental using your Add-On services. However, I am encountering issues trying to cancel the car rental as I keep receiving an error message. When I reached out to your company via chat, I was informed that I booked the car rental outside of your site, which is not accurate. I then contacted Europcar, who stated that since I booked directly through your airline, you would be the one to handle the cancellation. Therefore, I kindly request that someone from EasyJet assist me in canceling this Europcar reservation. My booking number is EW5FT1C, and specifically, I wish to cancel the car reservation with Europcar reference number [redacted]. Please notify me once this matter has been resolved. Thank you, Joel F.

I had a return flight from Alicante to Gatwick on Sunday at 11:35 am due to a family emergency. I only had hand luggage, but was forced to check it because the flight was full. I tried to explain my situation, but the staff was unhelpful. When I finally retrieved my luggage, I found it damaged, including my iPad and phone accessory. This experience added to the stress of dealing with my father's passing. I would appreciate a response from easyJet regarding this issue. Thank you.

I received a notification about my flight change from Malaga, Spain to London Gatwick, but I encountered issues trying to obtain more information. The contact email provided was a "do not reply" address, and all attempts to reach out online were fruitless, leading me to a frustrating dead-end. The lack of accessible communication options and unhelpful customer service platforms left me incredibly disappointed. I spent hours searching for ways to reach you, only to face obstacles and reach no resolution. The new flight details, including the flight number and seating arrangement, remain a mystery as there is no clear method for confirmation. Despite my tech limitations, a simple email with the updated flight information would have sufficed. The inefficiency in providing basic details has caused unnecessary distress. I implore you to streamline your communication channels for a more seamless customer experience. Best, L.J.

I was on the flight EZY8804 that was delayed for 20 hours, scheduled to depart Dusseldorf at 21.05. Unfortunately, EasyJet did not book enough hotel rooms for all passengers and failed to inform us how to secure one. I am seeking compensation for the lengthy delay and request a refund of my [redacted] euros for the overnight hotel stay. Throughout the ordeal, EasyJet ground staff did not offer adequate assistance or meal vouchers. Despite the subsequent flight EZY9804 being provided after the delay, I am still expecting a refund for my original flight price. As someone with visual impairment, this experience was especially distressing for me. The cabin crew on the EZY9804, particularly Chris, stood out for their exceptional service, offering a complimentary snack and showing great empathy towards the situation.

Hello, I am reaching out regarding the process for canceling flights due to the recent passing of my husband, James H. Ernst. I can furnish a copy of the death certificate for verification purposes upon request. Here are the flight details for the bookings: Booking Reference: EW55H4M Flight Date and Route: 27-APRIL-[redacted]; Geneva to London Gatwick Passengers: James Ernst / Brenda Lynch Booking Reference: EW55N1V Flight Date and Route: 29-APRIL-[redacted]; London Gatwick to Barcelona Passengers: James Ernst / Brenda Lynch Booking Reference: EW55PJR Flight Date and Route: 02-MAY-[redacted]; Barcelona to Geneva Passengers: James Ernst / Brenda Lynch I appreciate any assistance you can provide during this difficult time. Brenda Lynch

On 11/3/[redacted], during the baggage security check at ACE, my husband inadvertently left behind his silver HP Laptop due to a misunderstanding. We only realized this upon returning to the UK. Despite efforts to contact the Lost and Found Office at ACE, we have been unsuccessful in obtaining accurate telephone numbers. We have tried multiple numbers without success and also sent an email to ACE, but have not received a response yet. Our interactions with various customer service representatives have not yielded a solution. The latest phone number provided by Marco, [redacted][redacted], turned out to be incorrect as well. This situation has been incredibly frustrating, and we would appreciate any assistance in locating the lost item. Flight reference number: EV1XVRQ.

Good afternoon, I have a flight booking from Corvera International Airport on May 3 at 15.10 and arriving at Gatwick at 16.55. The return flight is on May 7 departing Gatwick at 17.35. Easyjet notified us of a slight time change for the outward flight, which is now scheduled to arrive at Gatwick at 16.55 instead of 16.50, which is acceptable. However, they also mentioned that due to an aircraft change, our seats 20E and 20F will be altered. Although the seats still show as 20E and F in the "manage my booking" section, I am unsure of what steps to take next regarding the seat change. I seek clarification on this matter due to the advice from Easyjet, as it has left me feeling unsure. My name is Mrs. Glenys Dawson, booking under reference EWGKXLC, alongside my husband Mr. John Dawson. Thank you for your assistance. Glenys.

I recently purchased a flight online and noticed the wrong date was booked during checkout. To correct the error, I agreed to pay the £** fee for date change, but the total amount displayed after was incorrect. The math did not add up as it should have been £**.** but instead, I was billed £***.** on my debit card. I am requesting a refund of the difference between the actual fare and the overcharged amount, which totals £**. Kindly contact me at *****@***.com if this chat is not monitored in real-time. Thank you. - A. B., Booking Reference: EWVH2RH