Easyjet Customer Service Issues

I'm seeking assistance regarding my disrupted flight from Barcelona to Newcastle. The flight was canceled due to a storm, and the next available EasyJet flight was on the 17th. Being a party of 4, including 2 essential nurses required for shifts the next day, we were guided by an EasyJet representative to book our own flights, ensuring they would be refunded. We traveled back via Alicante on the 15th for £[redacted]. Despite submitting a claim for this expense along with some food costs, there has been no acknowledgment. Today, I received an email reconfirming the cancelled flight booking, which has left me puzzled. I require confirmation of receipt of my claim and assurance of full reimbursement.

Our flight from Barcelona to Newcastle on October 14 was canceled due to a storm, so we had to book alternative flights back home at our own cost. Despite being told our expenses would be refunded, we have not received any acknowledgment of our claim. Recently, we received a confusing email confirming our canceled flight booking. We need assurance that our claim has been received and that we will be fully reimbursed for the £[redacted] we spent on flights and food.

Our flight from Barcelona to Newcastle on October 14th was cancelled due to a storm. We, a group of 4, had to book alternative flights to make it back in time for work. EasyJet assured us at the airport that if we booked our own flights, they would be reimbursed. I submitted a claim, but so far, no acknowledgment has been received. Adding to the confusion, I recently received an email confirming the cancelled flight booking, which was perplexing. I seek clarification on the status of my reimbursement claim for the flights and additional expenses incurred due to the cancellation.

I paid for an extra luggage, which was checked in. When I tried to board the plane, they demanded an extra 60 euros for my purse. I explained that I had already paid for an extra luggage with space remaining, but they ignored me. They checked in other passengers, leaving me behind without any explanation, and the plane departed. I am now at the airport without my checked luggage, unsure of what to do next as the office is closed. I was left at the plane door without my luggage or any guidance.

As a senior citizen conscientious about expenses, I've noticed the high cost of a 23kg checked bag compared to a seat on the plane. To avoid this, I've decided to purchase an extra ticket for my luggage. This arrangement offers several benefits: a) increased security as I can supervise "Mr. Case" during the flight, b) a substantial baggage allotment akin to a rugby player, including a possible 10kg carry-on for Mr. Case, c) the convenience of not waiting at the baggage carousel, and d) the comfort of having two seats side by side without a bothersome seatmate intruding on my space. I'm seeking clarity on whether the seatbelt will accommodate Mr. Case and if he would have a spot in a life raft in the unfortunate event of a crash. Your feedback is appreciated.

My spouse and I, Christopher and Ann Press, had made a round-trip booking with Easyjet from Edinburgh to Heraklion. Our outbound flight was on September 1, flight EZY6937, and return on September 15, flight EZY6938. Unfortunately, my wife got injured before our return flight, leading to her hospitalization in Rethymno and the necessity to cancel our original return booking. Our son Clive Angus promptly canceled the booking and rebooked us for September 25, flight EZY6938, with special assistance due to my wife's wheelchair needs. I am now requesting a refund for the two single fares from Heraklion to Edinburgh for the original journey we couldn't undertake. Christopher Press

I want to thank easyJet for the extra charge of €60 for my school bag. I inquired about free priority upgrades for Three Ireland customers, as advertised on their planes, but the desk attendant said it wasn't possible. Instead, she offered me an upgrade for €7, which I declined to save money for food during my 5-hour layover in London. I told her I would manage carrying both bags, and she let me through, knowing I was only allowed one bag and risking a penalty at the gate. If she had provided better customer service, I could have avoided the €53 charge. #pleaseshare #puttheinternetforgooduse #iwantjusticefromeasyjet - [redacted] in Montpellier, France. This experience was shared by my niece, Katie Branagan, who was returning from caring for my sister in ICU. Flight Number: [redacted] on 26/11/‘18. Email: [redacted]. Katie is a full-time student. Thank you for your understanding.

On 25th November [redacted], I made a booking for a return flight from Luton to Palermo for my wife, a couple, and myself departing on 30th May [redacted] with the reference EW7BZH5. I mistakenly entered the wrong first name on one companion's passport. Upon realizing my error an hour later, I tried to rectify it online. I was surprised to find out (confirmed over the phone by the helpdesk) that there would be an additional £40 charge to correct the name, even though it was not a passenger change. It was disheartening to encounter this money-driven policy for a simple correction for a flight more than 6 months away. As long-time Easyjet customers for over 30 years, we have always appreciated their fair practices and service compared to other budget airlines like Ryanair. However, this incident has left me feeling extremely let down.

Hello, I am Michael Mcgeary. My girlfriend and I had two flights scheduled with you today: Barcelona to London Luton at 11:30 a.m. and London Luton to Belfast at 2:50 p.m. We made separate bookings for these flights. Unfortunately, we were unable to board our Vueling flight from Ibiza at 9:35 a.m. due to fog, which caused us to miss our connecting flights with your airline. I contacted the helpline and was informed that there are no available flights to Luton until tomorrow night, as the earlier flights are fully booked. I am facing a challenging situation as we are traveling to Ireland because of my father's impending passing. Therefore, I am requesting if there are any unlisted seats available so that both of us, or at least one of us, can return home promptly. I am hopeful that there might be a solution to our predicament. I plan to visit the easyJet counter in person to discuss this matter further, but I wanted to explore this option first. Thank you in advance, Michael

On October 25th, [redacted], I was on flight EZY2464 from Vienna to London Luton with a scheduled departure time at 11:10 a.m. As I was boarding the aircraft, I noticed a clacking sound coming from one of the engines. Being someone who watches aircraft investigations, I tend to notice these things. I checked with the stewardess if this was normal. She reassured me, but offered to let me speak with the captain if I was still concerned. Not wanting to bother him, I declined. Later, during a delay announcement, the stewardess found me and informed me that the Captain wanted to speak with me since I seemed uneasy. He explained the noise was normal and even offered to draw a diagram to show me. Upon arrival at Luton, I disembarked from the back and assumed I wouldn't get the drawing, but to my surprise, the Captain caught up to me and handed it over. I was amazed by his dedication to customer service and wished to send a thank you card, but unfortunately, I didn't get his name. I now proudly share the story of having a Captain run after me. I hope someone can assist me in finding his details for a proper thank you. Apologies for the delayed response in seeking help. Warm regards, G. Bourne.

I want to express my gratitude for the exceptional professionalism and customer service on my recent flight back from my vacation. As someone who struggles with travel sickness, I was taken care of by two outstanding flight attendants. They provided me with water, ginger tea, and motion sickness tablets, going above and beyond to ensure my comfort. Their kindness and attentiveness made me feel truly cared for. This was my first flight with my 6-month-old baby, and thanks to their efforts, I went from feeling stressed and unwell to completely at ease and well. The exceptional service provided by the flight attendants named 'Sophie' and 'Vicky' on the Tenerife flight on Saturday, December 8th at approximately 12:10 pm is greatly appreciated. Please convey my sincere thanks to them. Warm regards, Amy.

Dear all, I wanted to share my recent travel experience. Upon arriving at the Gatwick airport for my flight to Aberdeen, I was informed about its cancellation at 2:30 AM. Subsequently, I missed my return flight to Luton at 3 PM and was only offered an alternate flight for Saturday evening. Despite arranging transportation in advance, I encountered difficulties finding available accommodations at a hotel due to being fully booked. This led to additional expenses for transportation to Victoria Station and a new bus fare to Aberdeen. The entire ordeal has left me and my children awake for nearly 28 hours and facing the challenge of returning to Exeter promptly. I kindly request a refund for my disrupted flights and connections, as this unexpected situation has caused significant inconvenience. The specific flights affected were ExY871 and ExY148.

Dear EasyJet Customer Service, I encountered an issue on 9/28/[redacted] when I was unable to board a flight to Paphos departing at 7:40AM from Gatwick. The EasyJet ticket I printed only displayed the black text and not the crucial grey text, causing confusion about the boarding time. This misunderstanding resulted in me missing the flight, causing stress and significant financial losses amounting to almost $[redacted]. Due to religious reasons as a Jewish Orthodox individual, I couldn't catch the next available flight, adding extra costs for accommodation and transportation. I had to stay overnight in a hotel in Gatwick, secure transport, find suitable accommodations, and incur the loss of the ticket price. I kindly request EasyJet to consider covering these expenses as this situation was a result of the ticket design flaw. Thank you for addressing this matter. Sincerely, Ahuva

Our son's wedding in Spain is in August [redacted]. My wife, granddaughter, and I are heading to Malaga on August 21st aboard EZY8607. After that, on the 27th of August, we intend to drive to Javea for an extended stay until Sunday, September 8th. We initially struggled to secure a return flight to Gatwick for that day, but eventually booked one with eSky.co.uk (flight reference: EW642KX). Concerned about the legitimacy of our booking and online check-in availability, we hesitated and ultimately rebooked a direct flight with a different reference (EW6HMCB) for seats 1E&F due to our need for additional legroom. With both bookings paid for, we hope to resolve this situation and avoid losing nearly £[redacted].

My name is Ella-Rose, and I was on the canceled flight from Barcelona to Liverpool on December 21st. I am extremely disappointed with the level of customer service I received and will be pursuing compensation and filing complaints for the financial and personal loss this delay has caused me and my father. We are currently traveling from Australia in Europe until January 9th, with our base in Liverpool. We had plans to fly to Amsterdam and Geneva on December 27-28 and January 3-4, but after the negative experiences with your staff during this trip, particularly the flight from Liverpool to Barcelona on December 19th and the subsequent 28-hour delay, we are reconsidering. We are inquiring whether our current situation could lead to a discounted or complimentary future flight due to missing important family events, another flight, and facing emotional and financial setbacks. The total value of the affected flights is approximately £[redacted]. I have faced an additional hour delay on my rescheduled flight, which further adds to my dissatisfaction with the service. The lack of response to my email and the behavior of your employees have been unacceptable, and if this issue is not resolved, I will have to take further action. Regards, Ella-Rose L.

I want to commend Easyjet for the outstanding service provided to my wife and me on our return journey from Marrakesh. Despite the issues at Gatwick, resulting in an unexpected additional night in Marrakesh, Easyjet arranged a flight from Luton that brought us back to Gatwick 36 hours later. The flight crew, mainly from Luton, performed exceptionally well in challenging circumstances during the late afternoon departure from Marrakesh on the 21st. Please convey our appreciation and best wishes to the crew for their exceptional work. Additionally, the hotel accommodation provided was of top-notch quality, reflecting well on Easyjet. Kindly inform me via email once you have relayed our sentiments to the crew. Having been a frequent flyer with your airline, this experience further solidifies my belief that Easyjet is one of the top airlines. Thank you for the exceptional service. - Richard Bye

I travelled with EasyJet with my family, including my spouse and 5 kids. We were informed at the gate that our 2 small carry-ons were permitted. However, a baggage handler stopped us from boarding and insisted on checking our bags below. Despite our permission, he refused to let them on the plane. We were then sent back to the terminal and made to rebook another flight at our expense. Additionally, 2 of our checked bags were sent without us. We were left stranded at a foreign airport with no assistance. EasyJet claimed we were violent, which is untrue. We were left without support as all staff had left for the day. We seek a refund for the no-show fee, an apology, compensation for expenses incurred, and acknowledgment of our ordeal.

I am writing to express my disappointment with the service I received on flight [redacted] from Palma to Gatwick on the 14th of December. The flight was cancelled due to engine failure shortly after takeoff, forcing us to return to Palma. Despite traveling with my 3-month-old baby for the first time, we experienced significant delays and poor communication from Easy Jet staff. After being stranded in the airport for over 10 hours, we encountered issues retrieving our baby's pram, causing distress to our child. The lack of assistance and communication only added to the stressful situation. Additionally, when trying to rebook on a later flight, we felt disregarded as a family with a young infant. Despite being long-time customers of Easy Jet, this experience was incredibly disappointing and traumatic for our family. I am seeking compensation for the distress caused and the mishandling of the situation.

I am scheduled to fly this afternoon, December 28th, from Luton to Toulouse at 17.25. However, we have been waiting for my daughter's passport. Although I was told it would arrive by the 24th, we have not received it yet. We are hopeful it will arrive today so we can still make the flight. As a family of 5 with 2 children and a baby, we have been unable to check in due to the missing passport. I just want to inform the airline that if we do make the flight, we may need seats together. Our booking is under the names Eleanor Fagg and Thomas Norris. If we do not receive the passport in time, we will consider changing our flights to a later date. I am wondering if there is a deadline before departure to make this change. Additionally, I am kindly requesting any waiver of children's flight change fees as this situation has been very stressful emotionally and financially. Thank you for your understanding. - Ellie

I made a booking for my husband and myself to travel to Barcelona, planning to leave on December 30th and return on January 4th. However, we needed to change it to January 31st returning on February 5th. Unfortunately, we mistakenly rebooked for January 24th to February 5th due to a date entry error on the app. We called EasyJet twice to rectify the mistake without incurring the £32 admin fee per flight, as it was a genuine typing error. Regrettably, we were placed on hold for an extended period, disconnected, and spent nearly 20 minutes on the line each time. This has cost us the admin fee we were trying to avoid. We will now have to make the correction online and pay the admin fee again due to the lack of confidence in EasyJet's customer service. Considering the significant amount we have spent on EasyJet flights for our regular visits to Spain, we are disappointed and will be exploring other travel options for our future trips. Regards, Lynne Kersley.