Easyjet Customer Service Issues

I recently received an email regarding my expense claim (EC261 Casa ID: [redacted]61, Reference ID: [redacted]36). It appears I am only entitled to a refund of 7.70 GBP. I urgently need to clarify the unfortunate situation. The evening I was unable to take my flight back to London, the pilot offered me and other passengers [redacted] GBP each to volunteer to leave the plane and cover our expenses to get to the original destination. I paid for the transportation, and I expect to be reimbursed as I had to land at a different airport than planned. I was supposed to arrive at Luton airport on September 18, [redacted], but arrived at Stansted airport on September 19 with a 12-hour delay. What happened to the promised [redacted] GBP compensation for volunteering to leave the plane, as regulated? And why no mention of the 12-hour delay from my original arrival time?

Our flight for 7 adults and 1 infant from Alicante to Bristol on July 28th was canceled. The first available flight was on Wednesday, August 1st. Staff assured us that we would receive [redacted] euros each in compensation, along with all expenses covered upon our return. After some searching, we found a hotel in Alicante, but it was pricey at [redacted] euros for 3 rooms with no baby amenities or breakfast. We had to pay an additional 15 euros for breakfast, which we couldn't afford. Due to a taxi strike, we had to hire a minibus for [redacted] euros, and the following day, we found a villa for [redacted] euros to accommodate everyone. Despite paying extra for seats together, we didn't get them when they rebooked our flight. We've followed all procedures to claim our refunds, but after 56 days, we've yet to receive anything despite being told it would take 45 days. Our attempts to contact them via phone have been unsuccessful, and the email response we received today asked us to wait an additional 25 days, which is frustrating. We simply want EasyJet to fulfill their obligation and reimburse us for the expenses we are owed.

Yesterday, we took a flight from London Stansted scheduled to depart at 16.05 and arrive at Edinburgh Airport at 17.20. We had a tram booked to Haymarket for our 19.39 train to Nairn, providing a 2-hour buffer. However, the flight was delayed, with the gate assigned at 16.30 and boarding at 17.45. The plane landed at 18.55, but we were held on the aircraft for 15 minutes at Edinburgh Airport. This delay caused us to miss our tram and last train, resulting in a £[redacted] loss. To make matters worse, we had to spend an additional £80 on a train for the next day. Despite no assistance in the last 12 hours, we are disappointed by the lack of support. If I do not receive a response within 48 hours, I will seek further help.

I recently returned from a 5-day break in Cala Millor that was booked through EasyJet with booking reference EVQVDVK. Upon arrival at the Blue Sea Hotel Don Jaime, we were informed that there was an issue with our reservation, and no room was available for us. We were offered alternative accommodation at another Blue Sea hotel, but when we inquired about it, we were told there was none. We were then required to accept the offer of staying at the hotel with an updated package of all-inclusive, which was not beneficial to us as we were out all day and do not consume alcohol. We were pressured to sign a disclaimer, or else the offer and accommodation would be revoked. After speaking with other couples facing the same problem, we feel EasyJet customers should not experience such inconveniences. We are eager to hear your response before taking any further action. -David J.

Hello, I would like to share the story of my daughter, Megan Downey-Sparkes. She is a 12-year-old Irish Dance competitor, inspired by her half-sister Rachel Downey, who is a former Riverdance member and now runs a dance studio in Walthamstow. Megan has excelled in Irish Dance, ranking 43rd globally in her age group and qualifying for the World Irish Dance Championships. Her father, Derek, who supported her passion, passed away two years ago, leaving us in a financial struggle. I am reaching out in the hopes of securing funds for Megan to compete in the World Championships in North Carolina. The estimated cost for travel, accommodation, and costumes is £7,[redacted]. Any assistance to help Megan achieve her dream would be greatly appreciated. Thank you. Best regards, Hayley Sparkes.

I, Christopher Press, and my wife, Ann Press, made a return flight booking with Easyjet from Edinburgh to Heraklion. The outbound flight was on 1 September, flight no EZY6937, and the return was on 15 September, flight no EZY6938. Unfortunately, my wife sustained an injury the day before our return flight and had to spend a week in a hospital in Rethymno. We have documentation from the hospital detailing her condition and inability to travel. Our son, Clive Angus, canceled the original return booking promptly and rebooked us to travel on 25 September, flight no EZY6938, with special wheelchair assistance for my wife. We are requesting a refund for the unused return tickets from Heraklion to Edinburgh due to this unforeseen circumstance. Christopher Press

I previously contacted you and was directed to call, which I did. Upon informing the lady about my daughter's diverted flight [redacted] to Gatwick, she initially disagreed but later confirmed the diversion. Despite this, she could not provide further details and advised me to check online. I have been at the airport since the scheduled flight time, incurring high parking fees, hoping to receive updates on my daughter's arrival. I live far from Bristol and have been patient, understanding the weather's impact on the situation. However, the communication of information from your end has been extremely poor. My daughter's phone is unreliable due to connectivity issues. She relayed that they faced delays with the bus service, with one leaving only partially loaded, leaving some passengers stranded. Currently, they are seeking an alternate bus. My daughter took a shuttle early this morning without having a proper meal. She has run out of money, presuming I would pick her up. She is now exhausted, famished, and uncertain about the next bus schedule. It would be appreciated if you could provide sustenance for these passengers. Had I known about the chaotic situation beforehand, I would have retrieved her from Gatwick already. - S. J.

Hello, I am writing to address the disappointing experience my wife, Loubna Kribal, and I faced when attempting to board our flight from Morocco to London with your airline. Despite our careful preparation and confirmation from the U.K. immigration office that my wife's Italian residence permit allowed her to travel freely within Europe, she was denied entry onto the plane by your staff. It is concerning that there seemed to be a lack of understanding or willingness to resolve the situation at hand, as we had followed all the necessary protocols and were entitled to travel together. I am puzzled by the statement in your email regarding compensation, which suggests that because only I ended up travelling on the flight, I am not eligible for compensation for the mistake made by your staff. This is unjust, especially considering my wife had to incur significant expenses to return home due to the incident at the airport. Additionally, the reasoning provided by your staff for refusing my wife's travel based on her valid residence permit is perplexing and raises doubts about the decision-making process in place. I hope that in the future, EasyJet will ensure better compliance with immigration laws to prevent others from facing similar issues. Lastly, I must express my disappointment with the unhelpful and discourteous behavior displayed by your staff at the airport in Morocco, which starkly contrasts with the service received in London. Sincerely, Mahdi

Dear Customer Service, Recently, there was an incident when my wife and I attempted to fly from Morocco to London but she was denied boarding by your staff. Despite ensuring my wife, L.K., had the necessary documentation, there were issues. I had previously confirmed with the U.K. immigration office that her Italian residence permit allowed her to travel freely in Europe. I was disappointed by the lack of assistance from your staff, who seemed unaware of the regulations. I believe it would be beneficial for EasyJet to align with immigration laws to prevent similar occurrences. Regarding the compensation issue mentioned in your email, I am seeking clarification as I paid for both tickets but only I was permitted to travel. I feel entitled to compensation for the inconvenience caused and the costly return journey my wife had to take. The explanation provided for her denied boarding due to her residence permit seems unjustified based on the information I had received from U.K. immigration. Furthermore, I would like to address the poor treatment we experienced from your staff in Morocco, which contrasted with our prior positive experiences in London. Regards, M.

Dear Easy Jet, I am writing to address an issue I experienced with my recent flight booking. I made a reservation for a flight on October 16th, [redacted], and received my boarding pass the same day after paying [redacted],18€. However, upon arriving from a 12-hour flight from La Reunion on October 18th, the Easy Jet check-in informed me that my flight was cancelled due to an "identity suspicion." They requested a payment of [redacted],72€ for a new ticket at the Easy Jet desk at Paris Roissy Charles de Gaule airport. I am extremely disappointed with the customer service I received and am requesting a full refund of the initial ticket cost of [redacted],18€, as well as at least half of the second ticket cost, which amounts to [redacted],86€. I hope to receive a prompt response to avoid escalating this matter on social media. Thank you for your attention to this matter. Sincerely, Halima Miloud-Abid

Dear EasyJet Customer Service, I am reaching out regarding a recent flight experience that left me incredibly dissatisfied. I had booked a flight on October 16, [redacted], and received my boarding pass after paying [redacted].18€. However, upon my arrival from La Reunion on October 18th, I was informed that my flight had been cancelled due to an "identity suspicion" and was asked to purchase a new ticket for [redacted].72€ at the airport. I am disappointed by the lack of assistance and customer service from EasyJet. I am requesting a full refund of the initial ticket cost of [redacted].18€ and at least half of the second ticket cost, amounting to [redacted].86€. I hope to receive a prompt response to resolve this matter before I resort to sharing my experience on social media. Thank you for your attention to this issue. Sincerely, Halima Miloud-Abid Benoit Eric Martin

I made a reservation for a flight from EDI to LGW departing at 21:15 a week in advance with the expectation of reaching my destination promptly. The purpose of this flight was crucial as I had to return home to gosport from Fife to care for my children the following day. Despite being notified of fog in London at 02:30 on the morning of the flight, impacting the departure process, I proceeded to the airport considering the late evening flight schedule. Regrettably, the flight was canceled approximately 3 hours before take-off, disrupting my plans. While alternative flights were suggested, they would not have met my urgent childcare needs, leading me to opt for a refund. I have already filed for compensation due to the unforeseen expenses, though I await a response. This unexpected situation has strained my finances, resulting in payment challenges and causing dissatisfaction with the consistent delays and cancellations faced with easyJet. As a concerned passenger, I urge a thorough review of my case for a prompt resolution. Best regards, A.S.

On October 16th, my wife and I travelled on flight EZY1940 from Crete to Manchester. A flight attendant came by offering drinks and food. When he mistakenly addressed my wife as "Sir," she corrected him. However, the flight attendant did not apologize and seemed to mock the situation with a colleague instead. This made my wife uncomfortable and embarrassed. Another flight attendant laughed about it and spread the incident among the staff. This experience was distressing, as we have flown with easyJet before, and the crew was always professional. It's disappointing to encounter this discrimination in [redacted]. If the flight attendant had apologized, we would have appreciated it. The specific flight attendant, Steve, with short hair, a beard, and glasses, should be made aware that such behavior is unacceptable. We hope for an apology and a response regarding this matter.

On Thursday evening, I was traveling to Birmingham on a 4:30 PM flight. Despite arriving promptly at the airport, I rely on checking screens due to difficulty hearing announcements. Unfortunately, I missed the boarding call for my gate and was informed it was closed when I hurried there. The staff's manner was rude and abrupt, insisting I could only board the next flight for an additional £52. As a disabled passenger traveling alone with MS and wearing a hearing aid, that day I was also struggling with a chest infection and mental health challenges from medication. The staff lacked compassion, offering no assistance or understanding of my situation. I request a review of CCTV footage to assess the situation and the staff's conduct. I hope for improved training and awareness to avoid such distressing encounters for passengers with disabilities or health issues in the future. I seek reassurance that measures will be taken to prevent a recurrence of this incident. Sincerely, Colleen.

I am looking to be reimbursed for alternate travel arrangements for two individuals affected by the cancellation of May 8, [redacted], Easyjet flight #[redacted] by Ryanair. I completed all the necessary fields in the form; however, the system rejected the photo of the Ryanair receipt sent to my phone, stating it was too large. After converting the photo to a pdf, I checked all necessary boxes and submitted the form, but nothing happened. Despite repeating the process five times, I encountered the same issue. Although the system indicated that a pdf was an acceptable file type, nothing occurred upon submission. The reimbursement amount totals $[redacted].56, and my claim ID is ETV2XD6-[redacted]-[redacted] with case reference number [redacted]04. I am no longer requesting a $[redacted] reimbursement for hotel expenses due to the lack of an itemized receipt. Would sending physical copies of the information to the CEO's office be a more effective approach? I have been pursuing this reimbursement since August. Thank you in advance for any assistance you can provide. Best regards, Susan G. [redacted] Riomar Drive Vero Beach, Florida, USA

Dear Easyjet, I am looking for the form I need to complete to claim back the Air Passenger Duty (APD) for my husband and myself for a flight we were unable to take. Flight Details: Friday, 19 October [redacted] Paris Charles de Gaulle 21:55 (Terminal 2D) London Luton 22:15 Flight number: EZY2442 Bag drop opens: 19:55 Bag drop closes: 21:15 Seats: Allocated at check-in Passengers: Mr Roberto Innocenti, Mrs Elena Tsoudis Due to the unexpected death of my best friend, we had to urgently travel to Paris by train on 18/10/18, as the funeral took place on 19/10/18. I am aware that Easyjet provides refunds for APD, and I would appreciate guidance on where and how to proceed with this claim on your website. Thank you, Elena

Hello Easyjet, I want to share my experience with you. A couple of months ago, I booked a holiday to Benidorm with David Urquhart. The flight was from London Luton to Alicante on 21st December [redacted], and I paid the deposit of £[redacted]. Unfortunately, my travel companion fell ill and will likely need an operation around December, leading us to cancel the trip. Despite this, the travel company stated we wouldn't be refunded the deposit as it was for seats. We had saved for nearly a year for this holiday and losing that much money was disappointing for us. We hope the seats can be resold to others so that there is no loss on your end. We would appreciate any guidance on this matter as we are two confused and disappointed customers. Thank you, Carol Pinder.

Dear Sirs/Madams, I am seeking information regarding the ticket number for a flight my principal took on March 2, [redacted] from Berlin to Thessaloniki. His name is Abdala Alkasem, father's name Muhamed, born in Syria on October 7, [redacted], with German Authorities passport number ZOF6CCVKH. This information is required to prove his travel from Germany to Greece to the German Embassy for documentation to return to Germany due to the loss of his German passport as a refugee. I am willing to provide his authorization letter upon request. Angela L., Attorney at Law, 6 St. Konstantinou Street, Omonoia, Athens, Mobile: [redacted]

I made an error while booking my return flight from Manchester to Prague. I mistakenly booked it the other way around. I am unable to make the changes on the website, and it may incur extra costs. I would like to correct two flights: the one from Prague to Manchester on 1.3.19 at 9.45 to Manchester to Prague on 23.2.19 at 14.40, and the flight from Manchester to Prague on 3.4.19 at 13.45 to Prague to Manchester at 17.00. I have paid 82.19 pounds and anticipate a change cost of 58.57 pounds. Any assistance would be greatly appreciated. Thank you, Eva Benesova.

Our flight from Barcelona to Newcastle on the 14th of October was canceled due to a storm. The next available flight with EasyJet was on Wednesday the 17th. We were a party of 4, 2 of whom are nurses needed for clinical shifts at work on the 15th. An EasyJet representative at the airport advised that booking our own flights back would be refunded since there were no available EasyJet flights for 3 days. We flew back via Alicante on the 15th for £[redacted] for all of us. I submitted a claim for the flight cost and a small amount for food but have not received any acknowledgment. Recently, I received an email confirming the canceled flight booking, unsure of its significance. I require assurance that my claim has been received and that full reimbursement will be provided.