Easyjet Customer Service Issues

Good afternoon, Our son, Adam, who is 13 years old, is passionate about becoming an Air Traffic Controller and loves aircraft. Aviation is his dream career. We have a flight booked from Gatwick to Lanzarote on August 14th, Flight EZY86 at 6.10 a.m. We are wondering if it would be possible for Adam to visit the cockpit either before the flight or after we land, as we understand that it might not be feasible during the flight due to security regulations. We respect the importance of security measures but hope that since you know about our upcoming trip in advance, arrangements could be considered. We understand your team is busy with other urgent matters, but as parents, we believe this experience could greatly inspire Adam and help him focus on his education towards pursuing a career in aviation. Thank you for your consideration. Sincerely, David & Michelle B.

Hello, Regarding the cancellation of EasyJet flight number EZY [redacted] reservation number EVG6KVN on 07/15/[redacted] to Nice - the refund for the outbound flight has been processed, but the return flight, EZY [redacted] reservation number EVG6KVN on 07/18/[redacted] to Roissy CDG, has not been refunded. Our trip was not for leisure but due to the necessity of our mother's passing, we had to drive to Cannes. I hope to receive a refund for the return flight, as it seems logical considering the outbound flight did not depart from Roissy CDG. Looking forward to your response. Best regards.

Hello, I had two difficult trips with EasyJet last week and felt compelled to make a complaint. The return flight was especially troublesome, here are the details: - The flight was delayed by over 3 hours due to unclear reasons. - Communication from EasyJet was lacking. Information was not displayed in the airport, leaving passengers uninformed and frustrated. - The delay cause was initially given as air traffic control problems, later said to be a crew member falling ill, and finally attributed to bad weather. This inconsistency was confusing and disorganized. - Passengers were not kept informed during the delay, with minimal updates and only received €4.50 vouchers shortly before boarding, which felt inadequate. - Despite the delay, the crew managed the situation well and remained professional. This experience, along with a previous 3+ hour delay on a different flight, has left me disappointed with EasyJet. If compensation is available, I would appreciate consideration given the high cost of the flights and the service received. Thank you.

I made a flight booking from Paris to Nice through the Expedia website on 8-14-18. I accidentally chose Saturday 9-29-18 instead of Friday 9-28-18. The policy allows cancellations within 24 hours with a fee. I tried to cancel on the website with no success, maybe because I used a third-party. The "manage booking" option redirects me to login without canceling. Expedia advised canceling through Easyjet. My booking ID is E1HAER25W and confirmation EVLVLDV for Lauren and Dustin Ray. Easyjet [redacted] Paris to Nice at 20:30 was booked at 10:03 PM US time. I prefer reimbursement less the cancellation fee. Pending clarification, thanks for your help.

Booking Reference: EVJ86MD - Flight Cancelled Due to Bereavement I contacted EasyJet Customer Services yesterday from Australia to cancel my flight due to the passing of my brother-in-law in Australia. Following the call, I was assured that I would receive a voucher for the full amount of the booking that could be used within 6 months. However, I have not yet received the voucher and continue to receive generic emails from EasyJet. Could you please confirm if my cancellation request has been processed, issue the refund voucher, and send the confirmation to my email address: [redacted]? Thank you.

On August 15, [redacted], I contacted Easyjet at [redacted]0 to cancel my flight booking with reference ETSHJJD for passengers Michael Beaves and Katherine Beaves, traveling from Bristol to Palma on August 19, [redacted], and returning on August 31, [redacted]. I confirmed the last three digits of the payment card and requested cancellation for both passengers. I was informed of a £26.00 refund. After requesting an email confirmation, I was told one would not be sent. Seeking confirmation for my insurers, I called Easyjet back later that day to follow up. They mentioned that the matter had been escalated and assured a response within 7 to 14 days, providing me with case reference number [redacted]72. A credit of £26 appeared on my bank account on August 17, but I am still awaiting another £26 refund and an email confirmation of the cancellation for insurance purposes. Thank you, Michael Beaves.

Last Monday, on the 13th of August, I flew from London to Kraków. I was due to check in my 2 bags with the reference numbers [redacted] and [redacted]. As I walked to the airplane, in the last minute, the pilot, the crew, and the male security personnel informed me that my Segway could not fly alone. They securely took my Segway aside, mentioning it would stay at the airport until my return to London. I was advised that the staff handling the lost luggage would assist me in retrieving it. A security officer mentioned my Segway might be damaged, which worries me as it is a valuable item. I urgently need to locate my Segway and expect it to be in good condition upon my return.

I have been trying to book a holiday from Newcastle to Sol Don Pablo Hotel in Torremolinos on the 5th of January [redacted] for 10 nights all-inclusive. The total cost of this holiday is £[redacted].39, including transfers and 1 x 23kg luggage. When proceeding to book, it requested a promo code. I found a promo code for a £[redacted] discount (code: MVCAUG120) on the EasyJet promotional page, but it wouldn't accept it. After speaking with a helpful agent who couldn't resolve the issue, I was transferred to customer services. However, the man I spoke to was, in my opinion, rude and abruptly ended the call. This treatment of customers is unacceptable. He suggested the promo code was bogus, which is concerning. We typically book with Jet2, but they do not operate this route in January. This level of service is unprecedented in my travel experiences. I believe this situation with promo codes warrants informing ABTA and ATOL. Looking forward to hearing your response. - Patricia M.

I am seeking assistance with processing my claim. My claim was accepted two months ago. Despite multiple emails and ongoing delays, the funds have not been deposited into my bank account. I provided IBAN information to Ronak as requested, but have not received a response. If customer services are unable to resolve this promptly, I request guidance on contacting a higher authority to expedite my claim. Thank you for your help.

I am writing in regards to my recent experience on Easyjet Flight [redacted] from Tenerife to Gatwick on 21st August [redacted], booked under Mrs. Susan Clifford with the booking number ET5WL3W. I had pre-purchased a Bistro meal for my husband and myself on 21st July [redacted], and despite having the prepay confirmation number #[redacted][redacted]46, the cabin crew had no record of our order. After inquiring about our meal, we realized the oversight. Although the issue was eventually resolved, I was disappointed that one item from our order, the Hot Bacon Baguette, was unavailable. I find it concerning that the service I paid for weeks in advance was not properly organized. Easyjet's failure to fulfill such a basic request has left me feeling dissatisfied and my time wasted. Their promotion of pre-ordering and prepayment seems misleading if the service cannot be delivered as promised. I am hesitant to recommend this service or use it again in the future.

Hello, I'm inquiring about changing a name on a flight. I booked a holiday for a group of 9 people through "On the Beach.com" and realized that one of the passengers has a slight variation in her name on her passport compared to what was provided during the booking - Mrs. Kay Queen Brittaine. Her passport does not include the "Queen" part. Will this cause any issues during check-in? When I tried to make the alteration on your website, it states that I need to pay an additional £[redacted] just to remove one word. I hope you can assist me with this minor matter as I've encountered several issues while booking this holiday, which is meant to be a 50th birthday treat for me. Thank you in advance for your prompt assistance. Best regards, Michaela Maher

I attempted to book a flight from Gatwick to Central Scotland multiple times today but encountered an issue each time I tried to complete the booking. Despite entering all the necessary details and selecting my flights to Glasgow and Edinburgh, I kept receiving an error message stating that the price details had changed. After unsuccessfully trying to book online, I contacted Customer Service twice for assistance, but unfortunately, the representatives were unable to resolve the issue. Frustrated with the experience, I ended up booking two separate one-way flights at a higher price. I have booked with this airline before and have an easyJet ID, so I'm unsure why I encountered this problem. I also find it disappointing that the marketing emails I will now receive are not tailored to my location.

I had to cancel my flights for an 11-week holiday due to medical reasons. Despite providing a hospital letter from the consultant advising against flying, I was instructed by EasyJet to seek a refund or credit note for the return flights. I am hoping for a resolution soon and can provide the hospital letter as proof of my situation. Please update me as soon as possible. Thank you. Regards, Lorna Heather.

I had a disappointing experience with Easyjet on my return flight. As a disabled passenger who needed assistance, I was pushed by a flight attendant upon boarding, causing me to fall and hurt myself. Despite this, the staff did not show much concern or check on my well-being throughout the flight. The female attendant, who I believe was named JEN, only offered a dismissive response after the incident. I was left in pain for the duration of the flight without any further assistance or even a simple apology. This lack of care and customer service made the journey uncomfortable and distressing for me. The contrast between this experience with Easyjet and the positive interactions I have had with other airlines was stark, leaving me feeling unimportant and disregarded by certain staff members.

I had a flight booked this morning from Belfast to Newcastle (EVM624H) to return for my 2nd year at Newcastle University. Despite leaving on time, an incident on the A6 road caused a standstill. After waiting for an hour, we arrived at the airport too late to board the flight. Due to road restructuring and a diversion, there was no alternative route. I had to book a new flight for tomorrow, incurring unexpected costs as a student. Though I understand it was not the airline's fault, I seek information on any compensation available.

Hello, my name is Nita Hanison. My husband had a conversation with your agent, Keenan, on 3.9.18 and unfortunately, he made an error booking the wrong dates due to his illness. Keenan advised us to email [redacted] for assistance, which we did on 3.9.18. We requested an acknowledgment of our email but have yet to receive a response. Our Booking Reference is EVP57D9. We are concerned about the situation as my husband's health is deteriorating. We have already sent a follow-up email but have not heard back. We are requesting the customer resolution team to contact us as soon as possible. Your prompt attention to this matter would be greatly appreciated. Thank you for your assistance. Best regards, Nita Hanison.

Hello, we were charged £28 at Alicante airport for 2 suitcases that we believed were over our baggage limit. After checking, we realized that one case weighed 24 kilos and the other 21 kilos, both under the 23-kilo limit we had pre-paid for. It's frustrating to experience this inconvenience, especially when traveling with our young autistic son. I will be reaching out to 'Which' to understand our rights in this situation. Our baggage fees ticket confirmation number is L374135 for flight EZY2224 on 09/09/18.

Hello, I am Hemant Maraj. Recently, I used your airline for the first time to book 5 tickets for a birthday celebration and a 50th anniversary trip. The flights were scheduled for August 22 from Paris to Venice, with a return on August 24 from Venice to London Gatwick. I made the bookings in July and paid for them using a credit card. When we arrived at Paris airport to check-in, I was unable to do so through your app. Airport staff informed me that our tickets had been cancelled without explanation or prior notice. Despite reaching out to customer service, no satisfactory assistance was provided. I had to purchase 5 new tickets in cash for the outbound flight, which I had already paid for. Subsequently, I also had to buy 5 more tickets for the Venice to London journey, resulting in a considerable financial loss. I demand a prompt refund of the original ticket costs and a full reimbursement of the additional expenses incurred during this distressing experience. Failure to address this issue promptly may result in legal action and negative publicity for your company. I look forward to your response. Thank you.

Hello, I recently traveled from London to Larnica on August 27, [redacted], on Flight number [redacted]. I submitted a compensation form for the flight being over 3 hours delayed, but it was declined, stating the delay was less than 3 hours. However, the plane had engine issues, and after tests, we had to walk to another plane. The flight was initially scheduled for 15:30, but we only took off at 19:00, which is over 3 1/2 hours. My booking reference is Etwrwgn. I tried calling but couldn't get through, and the live chat had no available agents. I had previously spoken to a colleague who also said the delay was less than 3 hours, but my watch clearly showed a longer delay. Regards, Lkmidgley

I traveled to Gatwick on Tuesday, September 25 with confirmation number EVTH81S. After boarding and sitting in a middle seat, we were informed that the plane would be delayed for 1 1/2 hours due to a water tank issue. This completely disrupted my plans for the day, as the initial flight was scheduled for 12:10. I would like to change my reservation to the 20:30 flight on Thursday, September 27 to make up for the lost time. However, I am concerned about losing the money I already paid, especially as the flight charges are increasing. I am in need of a short break after a stressful situation involving my daughter's health. She recently gave birth in NI, and the baby faced serious complications, requiring us to fly to Scotland for treatment. Although the baby is now back in Ireland, still in ICU, the stress has been overwhelming. I kindly request assistance in resolving this matter. Thank you, Michele McCarthy