Easyjet Customer Service Issues

Our group of 16 will be traveling to Faro on July 23rd. I had purchased an exit row seat package for 6 people with speedy boarding and had specific seats allocated, including mine. My 6-month-old grandson is also traveling with us and has been added to my ticket due to me being the lead passenger. Upon printing the tickets, I noticed that the seat allocation has been changed, probably because infants cannot sit in exit row seats. As my grandson won't be sitting with me, is there a way to adjust the seat allocation so that we can use the seats as originally planned?

Claim Reference ESWJDL6-[redacted]-[redacted] My flight was canceled recently, affecting my holiday plans. I received an email mentioning a £[redacted].46 compensation, however, when I called today after 14 days, I was informed that there was an error and the correct amount is £[redacted]. I have not been contacted to explain this change, leaving me waiting for the higher amount. Now, I am told I have to wait another 14 days due to the mistake. Despite sending 3 emails with no response, I was only made aware of the error when I called. I believe I should receive the originally offered £[redacted].46 given the inconvenience. Waiting for this compensation has caused financial strain, and I find it unfair that I was not promptly informed of the mistake. Given that it was Easyjet's error, I expect an immediate resolution with the correct amount. This experience with the compensation process has left me very unsatisfied, hoping for a response now. Regards, B. Cook

As an 80-year-old, I am frustrated that I cannot reach a person or locate a phone number for EasyJet. The first number online led to an Academy, not EasyJet. Our family of eleven, traveling on a flight from Split and Dubrovnik to Gatwick London on Saturday, August 4th (booking reference ETHRSSP), requires confirmation that each passenger can bring one piece of cabin baggage and one piece of hold luggage as specified, totaling two bags per person. The UK tickets are confirmed, and our son's family from the USA will also be flying. I appreciate your help in clarifying this matter. Best regards, Ben D.

Dear Omar, Thank you for reaching out to easyJet. We appreciate your recent correspondence and the provided documentation. We are sorry to hear about your son's inability to travel due to medical reasons. As a non-refundable airline without a medical policy, we don't typically provide refunds for unused flights due to medical circumstances. However, in this case, we can issue you a Flight Voucher for the total amount of your booking. The Flight Voucher is valid for 6 months and must be utilized before its expiration. It doesn't require immediate booking within the 6 months but should be used before it lapses. Additionally, you have the option to reschedule your flights for another date, time, or route for a nominal fee. This can be done online via Manage Bookings or by contacting our Customer Service Team. Changes are permissible up to 2 hours before your current flight departure. If preferred, we can refund the Air Passenger Duty to the original payment card. We are also prepared to furnish you with a complimentary insurance letter for any potential travel insurance claims. Please indicate your preference so we can assist accordingly. Kindly confirm that you have permission from the booker for the cancellation process. Your case has been assigned number [redacted]25 for future reference. Thank you for your attention, we await your response. Best regards, Kaylynn easyJet Customer Services

I have a booking reference ESZN381 for our family trip on Flight ESY1993 from Manchester to Preveza on Sunday, September 2nd. Two family members, Daniel B. and Laura B., suffer from Coeliac Disease and need to bring gluten-free food. We have hold luggage booked but can't fit the food in. After speaking with Customer Services, they advised sending a doctor’s letter so that Daniel and Laura can bring an extra package of gluten-free food in the hold. I'm seeking confirmation of this arrangement and would like to know the weight limit for each package of gluten-free food.

Regarding our recent email discussions, I'd like to address the outstanding reimbursement for additional expenses despite receiving the [redacted] Euros compensation from EJ. Despite prior assurances, these expenses are being overlooked by the company, and they are not responding to my inquiries. Please review the email chain for details. It seems there is a misunderstanding regarding the basis of our reimbursement claim after I volunteered my seat. Regrettably, their rejection of these expenses and lack of response are disappointing. Even my wife's email on this matter from the 16th has gone unanswered. Your prompt attention to this issue would be greatly appreciated. Thank you, Damian [redacted]. Damian

I booked return flights on EZY6147/[redacted] to Porto for March 1st, returning March 15th. Upon arrival at the airport, we were notified via text that the flight was cancelled. Unfortunately, we weren't informed beforehand. Following instructions from the ground staff, we were asked to rebook the flight online. However, the earliest available was for March 14th, only three days before our original return date. After contacting customer services, they assured us of a reimbursement for the inconvenience. Regrettably, we are still awaiting the refund. Additionally, we are seeking reimbursement for a £40 taxi charge incurred due to the cancellation. We find it disappointing to have waited this long without any updates or payments. Kindly reach out to settle this matter promptly, or we may involve ATOL and submit a formal complaint. Thank you.

Hello, I am contacting you regarding an unresolved claim and would appreciate your assistance. Here is a brief summary of my requests: Request 1: Refund for Flight [redacted] from Lyon St Exupéry to Ibiza on 30/06/[redacted], which was cancelled. Request 2: Reimbursement for costs incurred due to the cancellation, including an alternative flight totaling [redacted].70€. There were additional costs of 50€ for food and expenses during a layover in Budapest lasting over 10 hours (supporting documents attached). Request 3: Reimbursement for Flight [redacted] from Ibiza to Lyon St Exupéry on 4/07/[redacted], which was delayed by more than 5 hours. The reservation was made by Mrs. Jennifer GUERRY ([redacted]). I have submitted online requests for each of the above issues. Your prompt attention to this matter would be greatly appreciated, as we have faced numerous complications due to these incidents. Thank you for your understanding. Warm regards, Angélique Champier 06.58.93.32.05

Hello, I would like to reach out to someone who handles donation requests for our upcoming event in Spain benefiting Cancer Research UK. Could you please provide an email address where I can send a detailed explanation, or could you forward the following letter to the appropriate person? Dear Sir/Madam, Lee Howard, a musician with years of experience in the music industry, is organizing a fundraising event in Spain on May 26, [redacted], in support of Cancer Research UK. The event will feature an all-day concert with various artists, musicians, singers, flamenco dancers, stalls, raffles, and more. Popular artist Paul Young will be officiating, and BigFM radio, a major Spanish radio station, is sponsoring and broadcasting live from the event. We are anticipating a significant turnout with approximately 10 artists traveling from England. I am reaching out to inquire if there is a possibility of obtaining flight concessions for the participating artists. Any savings on expenses will directly benefit the charity. Your sponsorship will receive extensive exposure on radio and promotional materials. Thank you for considering this request. I eagerly await your response. Best regards, Lynn Smith

My flight got cancelled, and I was then sent to another airport via a three-hour bus ride without enough funds for food. There were abandoned trolleys, and nobody from the airline met us at the new airport. I filed a complaint for compensation with EasyJet, but I haven't heard back from them. It has been more than a month since the flight was canceled. I even had to pay for a hotel at the original airport to catch the early morning (cancelled) flight.

My flight, EZY2001, from Luton to Marseille scheduled for Sunday, June 17th, was cancelled due to a French Air Traffic Control strike. My return flight from Marseille on June 22nd was affected. EasyJet refunded the outward flight from Luton but not the return flight. Due to the strike, the earliest available flight was on Wednesday, June 20th, which would only allow for one day of holiday. I decided not to travel. I'm facing expenses of over £[redacted] including car parking, hotel reservations, and rebooking costs. The insurance company requires an email from EasyJet confirming no reasonable alternative flights were available post-cancellation before they will consider covering my losses.

I am writing to express my dissatisfaction with the experience we had on Monday, 30/7/18 upon our arrival at Edinburgh Airport on Flight EZY3385 from Venice. The flight itself and passport control went smoothly, but upon entering the baggage claim area, we faced a significant issue. Our luggage did not appear for quite some time, causing distress to us and other passengers, including elderly individuals and families with small children. After a lengthy wait, we were informed that our belongings had been redirected to an international baggage area, resulting in an additional delay before we finally received our luggage. This frustrating ordeal continued for hours, with some passengers not receiving their belongings until 5pm, causing unnecessary fatigue and stress, especially for my 76-year-old partner. The lack of organization and communication demonstrated by Edinburgh Airport in handling the situation is unacceptable. It is concerning that baggage from an Easyjet flight was mistakenly sent to an international terminal, leading to such chaos and inconvenience. The delayed response and overall disarray further added to the ordeal, leaving passengers stranded and frustrated without proper explanation or support. I urge Easyjet to investigate this incident, provide a detailed account of the cause, and issue a formal apology for the inconvenience and incompetence displayed during this experience.

Hello, a few weeks ago, I reached out to EasyJet regarding my delayed flight. I completed the flight delay form with the necessary details, including the booking reference EVF3WL1, flight date on Sunday, 15/07/[redacted], departure and arrival airports from Malta to Manchester, and flight number EZY1997. Despite multiple attempts, I keep receiving emails requesting the same information, stating it is incorrect. I have even attached the confirmation email I initially received. Please confirm receipt of all relevant details, so I know no further action is required. My name is Elaine Bennett, the booking was under my name, and I used [redacted] for communication.

Regarding the Glasgow trip (EVGJNRN) on 28th July [redacted], I would like to address the cancellation of my flight and the ongoing refund process. I am Mr. Leonard Browne, and I was affected by the cancellation of my flight from Glasgow to Belfast Intl on the 28th of July at 19:25. I have opted for a refund due to the canceled flight, but I am concerned about the discrepancy in the refund amount received compared to the original ticket cost. Additionally, I incurred extra expenses for transportation back to Belfast and would like to be compensated accordingly. The total refund I received was £33.34, which is less than the expected amount based on the flight cost of approximately £70. Moreover, the additional costs for transportation back to Belfast amounted to £90, further impacting my travel expenses. I believe I am entitled to fair compensation for the inconvenience caused by the flight cancellation. Unless this matter is resolved appropriately, I intend to escalate it to the ombudsman for further assistance. I kindly request prompt attention and resolution to this issue. Thank you for your assistance. Sincerely, L. Browne

Hello, I wanted to share my experience with flights [redacted] & [redacted]. On May 26, my partner and I booked round-trip flights from Manchester to Palma departing on September 17 and returning on September 25 to align with our 8 nights of accommodation. While reviewing our bookings before my upcoming trip from Canada to the UK, I noticed the return date mistakenly set as September 18 instead of the 25th. Concerned about the error, we visited your website to rectify it. During the process, we realized a recurring glitch where the return date would switch to the 18th upon checkout. After multiple attempts, we managed to secure the correct return date. We believe there is a technical issue on your site causing this inconvenience. We kindly request that the 94 pounds fee for this change be waived as it was an unintended error rather than a desired modification. Your understanding in this matter would be greatly appreciated. Best regards, J and W.

On July 9th, I flew from Gatwick North to Rome Fiumicino on the 6:40 flight. Unfortunately, I couldn't bring my cabin bag onboard due to toiletries, so an Easyjet representative kindly tagged it as 'Go hands free' for £5 - I was satisfied. However, upon boarding, many cabin bags went into the hold for free, which didn't seem fair. Returning on July 20th for my 13:35 flight from Rome Fiumicino to Gatwick, I was surprised to be charged £47 for the same cabin bag. I found this fee excessive for a small bag, especially since it wasn't a large suitcase.

I am frustrated and disappointed with the customer service provided by EasyJet. Last night, I waited over 8 hours in the online chat queue, which seemed to make no progress. The experience was misleading as no one seemed available. Furthermore, I am frustrated that being a third-party booking through Travel Republic makes it challenging to change my seats on EasyJet's website. It feels like I am going in circles trying to accomplish a simple task. Dealing with this situation has become a nightmare, consuming a significant amount of my time for a task that should be straightforward. I remain unable to change my seating plan, making me increasingly upset and losing faith in EasyJet. I hope for assistance in resolving this matter promptly. Unsatisfied customer, - R. Bailey

I recently contacted EasyJet customer service to inform them about my son's severe nut allergy before our upcoming flight. I spoke with a representative named Shanay, who seemed unclear and rude during our conversation. When I mentioned the nut allergy, her reply was dismissive and sarcastic, saying, "They do not serve nuts on the plane, darling." This response was not only unexpected but also insensitive given the seriousness of the allergy. I expressed my concerns about their nut policy, pointing out that the website indicated otherwise. After checking again, she admitted that nuts were indeed served onboard, contradicting her initial statement. This lack of knowledge and unprofessional behavior is concerning, especially when dealing with life-threatening allergies. I believe a proper apology and assurance of better training are essential to prevent such incidents in the future. -Jodie Williams

I was scheduled to fly from Luton to Marseille on the 17th of June. However, I discovered on the 15th of June, when trying to check in online, that my flight was cancelled due to a strike by French air traffic controllers. Despite only finding an available flight on the 20th of June, I was originally returning on the 22nd of June, leaving me with just a single day for my trip. Therefore, I decided to cancel the return flight. While Easy Jet refunded the outbound flight, they have not refunded the return flight. To support my insurance claim, the Insurance Company needs an email from Easy Jet confirming the lack of available alternative flights reasonably close to the canceled flight date. I kindly request your assistance in obtaining this email confirmation from Easy Jet.

Subject: Urgent Medical Concern and Travel Arrangements I urgently need a hip replacement due to the deterioration of my hip joint causing severe pain. I am awaiting MRI results and confirmation from the surgeon. Recent consultations with specialists at Bath RUH have determined the need for surgery, likely in September. Following surgery, flying will not be possible for at least 3 months. I flew with your company in January and May, and had plans for a holiday in September and another in January [redacted]. Confirmation from my GP is required for any changes to my travel plans. For our winter trip in January, possibly to Lanzarote, we still intend to proceed once I am cleared to fly. We are open to either a refund or a voucher to use towards our next flights. Please advise on the preferred process and acceptable documentation from my GP. Thank you, V. McNab