Easyjet Customer Service Issues

I need to book a flight from Manchester to Mykonos on the 17th of September and return from Athens to Manchester on the 15th of October. I heard they will be released early in December, but I have plans to visit friends in Cuba on the 7th of December through Christmas. If the release date is after the 7th, I won't be able to afford the tickets later. It would be much more expensive. Can you help? My email is [redacted]

I attempted to cancel my flight over the phone, but the representative mentioned that a refund would only be given if my husband's illness was terminal. Despite his doctor's advice against flying due to his age and health, we were left with no choice. The refund offered is only £52, a significant difference from the £[redacted] we paid for the tickets. As loyal customers of Easijet, this deduction from our limited income is challenging. Considering our circumstances, your assistance would be greatly appreciated. I am uncertain if I will be able to travel in the future. My booking reference is EPV4V5C for Glasgow to Gatwick return flights EZY886 and EZY889, for Elizabeth and Dennis O'Brien. Thank you for your support. Sincerely, Elizabeth O'Brien.

I left my passport on an easyJet flight EQ97JFH that landed in Milan on April 1st at 22:55. The airport hasn't found it yet. I hope easyJet can help locate it; it was placed behind the tray table at seat 3E. If I can't retrieve it by Sunday the 3rd, I plan to reach out to the French consulate for a temporary document to return to France. I'm unsure if I can board an easyJet flight with this temporary document. My return flight is EZY2789.

Three hours ago, we tried to book a flight from Rome to Basel on the EASY JET website. During the payment stage, we received an error message stating that our credit card payment was not successful (with the payment box for Visa card highlighted in red). After attempting three times with no success, we assumed the booking was not processed. We then successfully booked through CHEAP O AIR (booking # [redacted]1), but shortly after, we received a confirmation from EASY JET (booking ref. EQLBX14) as well. This has resulted in a double booking. Despite reaching out to CHEAP O AIR, they are unwilling to assist in canceling the booking. We wish to cancel the booking with EASY JET.

I require written confirmation from EasyJet about the cancellation of flight Ezy [redacted], ref ETKJPQS, on 1st March from Jersey to Gatwick at 16:50. We received a text message on my wife's phone notifying us of the cancellation, attributed to weather disruptions. We need this confirmation to support our insurance claim for rebooking a British Airways flight that departed earlier that morning to ensure we arrived at Gatwick. Luckily, there was availability on the earlier flight, which was the final departure from Jersey before the airport closure. Please provide the necessary details promptly. Thank you.

I require written confirmation from Easyjet regarding the cancellation of my flight Ezy [redacted] refETKJPQS on March 1st from Jersey to Gatwick at 16:50 and details about the next available flight. We were notified of the cancellation through a text to my wife's mobile due to weather issues. We need this for an insurance claim because we had to book a British Airways flight to Gatwick the same day to salvage our holiday. Thankfully, there was space on the earlier flight. Please send me the necessary information as soon as possible. Thank you, Mr. Kevin & Mrs. Donna M.

My cousin arrived in Cyprus on May 9th from Edinburgh Airport, where I had arranged assistance for her. Unfortunately, upon arrival, her name was not on the list. Despite being escorted to the departure area, she was directed downstairs where she fell due to being 80 years old with limited arm mobility. This mishap resulted in a sore back, confining her to bed for the start of her trip. I usually request assistance for her travels, and this incident has greatly impacted her holiday. I am requesting to extend her stay by a week, from the original departure date of May 23rd to May 30th, without any additional charges. This extra time would greatly help her recover and enjoy the rest of her vacation. Thank you. - M. Yardley.

Hello, I have a booking number ETC15BB. We are a family of 5 traveling with my mother. I made a mistake on the booking by putting down my mother's last name as "Fleming" instead of the correct name "Hepnerova." The error was unintentional, but changing her surname will cost an extra £47. I believe the amount doesn't reflect the genuine mistake. As first-time Easyjet flyers, we are looking forward to great customer service. I kindly request to rectify the surname from Mrs. Tatiana Fleming to Mrs. Tatiana Hepnerova at no additional charge. Thank you. Best regards, Mrs. Eva Fleming

Today, I took a flight with EasyJet from Edinburgh to Amsterdam departing at 10:05 am local time. Unfortunately, one of my shoes from my checked luggage appears to be missing upon arrival. I am hoping to inquire about its whereabouts and the possibility of either retrieving the shoe or being compensated for the loss by Menzies or EasyJet. Could you please advise me on the most efficient method to contact the appropriate party to address this matter promptly?

I made an online reservation for a round trip flight from Lyon to Lisbon on 16/05/[redacted] at 3:50 PM for 2 people with reference EV551WQ, under the names Louis and Anne Marie S. The total amount was [redacted].12€. Unfortunately, there was a computer glitch at the end of the transaction displaying the error message: "We are sincerely sorry, but an issue has occurred. Please try again or contact us if this problem persists." Assuming the transaction did not go through and struggling to reach you by phone, I attempted a second time unintentionally booking another reservation referenced as EV553PK, also for 16/05/[redacted] but at 4:01 PM, with the same flights and dates but a new total of [redacted].20€. I kindly request the cancellation of this second reservation EV553PK due to the error, resulting in double charges for a leisure trip. As I was unable to cancel this second booking on the easyJet website, I am reaching out to you for assistance. Thank you for considering my request and validating only the first reservation EV551WQ. Best regards, Louis S.

Hello, I needed to cut short my vacation because of my mother's passing. My daughter, Mrs. Lyndsey Poole Crampton, arranged a flight for me on the 11th of May [redacted] from Copenhagen to Manchester. The flight number was EZY1986 departing at 10:10 am on Saturday, the 12th of May [redacted]. The booking reference number is EV4DWFX S619. I am requesting a copy of the payment receipt for this flight, which was made in Kroner but amounted to £75.91 in GBP. I have already contacted a customer service representative named Fyad, who assured me the receipt would be sent to my daughter's email [redacted] However, she has not received it yet. I would appreciate it if you could email the receipt to me directly so I can promptly submit it to my insurance company. Thank you for your urgent attention to this matter. I am eagerly awaiting your response. Warm regards, Valerie Poole Mrs (passenger on the flight).

Subject: Lost iPad on Flight EZY2008 Dear Airline Team, I previously emailed regarding my flight from Faro to Bristol. On Flight EZY2008, seat No: 12C, I left my iPad in a red holder with a biro smudge mark near the spine. I'm sincerely hoping it was found and handed in to EasyJet's Lost Property. I am eagerly anticipating good news about its location. I apologize for any inconvenience. Losing my husband of 53 years has been challenging, and the emails from supportive friends on my iPad are precious. Thank you for your assistance. Best regards, Pamela H.

Upon returning from a visit to my daughter and three granddaughters in Amsterdam, I was informed of an unfortunate situation they encountered with a flight booking. My granddaughter had booked a return flight from Schipol to Glasgow for February 1, [redacted], and was supposed to return on Sunday, February 4. However, upon arrival at Glasgow Airport, they were informed that the return flight was actually booked for March 4, not February 4. This error resulted in my granddaughter having to purchase four new flights to Amsterdam in order to return home for work and school. When making the original booking, my granddaughter mentioned that the month calendar seemed to be glitching but eventually thought the booking was correct for their weekend trip. No one at the airport suggested changing the date on the ticket or paying an admin charge, nor did they mention the option of canceling and applying for a refund. I believe my family was left uninformed and would like clarification on what other options could have been available in this situation. Being Dutch and English speakers, mistakes may not have been as apparent to them. Thank you for your assistance.

This afternoon at 12:15 at Paris Charles de Gaulle 2D, my daughter, C.G. (16 y.o.), was denied boarding on flight EZY3883 from Paris to Catania because she lacked parental authorization to leave the country. Earlier, the EasyJet staff at the check-in counter had accepted her and checked in her luggage, stating no authorization was needed for stays under 30 days. It is evident that your personnel are incompetent and accountable for the situation. The only offered solution was for her to depart on the same flight the next day, June 13th. This delay means she will miss a local trip departing at 9 am from Giarre, Sicily, ruining her vacation plans. I had already paid for her taxi to Catania today (45 euros), my husband wasted time at the airport, and now must return tomorrow. I have contacted EasyJet customer service and was advised to submit a complaint on the website, which I have done. I hold your company liable for these damages and request financial compensation. The French customer service has been inefficient and unresponsive. I have informed them that I expect a prompt and satisfactory resolution, or I will seek legal action. Best regards, Mrs. G. +[redacted]9.

We were recently denied boarding on 29/05/18 while traveling with EasyJet from India to Paris via Gatwick with a group of 6, including 3 senior citizens. Our booking reference is EV3N2XS. It was our first time flying with EasyJet, and we faced issues with wheelchair assistance which was not prebooked, and a lack of information regarding security procedures. The security check caused unnecessary delays and the senior citizens in our group were treated poorly. We were unable to reach the gate in time, leading to our denial of boarding. As non-native English speakers, we felt harassed during the ordeal and were disappointed by the lack of assistance from EasyJet staff. We had to incur additional expenses for taxi fare to Paris, amounting to [redacted] pounds. We seek a fair resolution and hope for a response to our concerns as previous emails have gone unanswered.

On May 29, I had a flight booked from Edinburgh to Amsterdam on flight [redacted]. The flight experienced continuous delays and was eventually canceled without an explanation around 11 p.m. We were directed to the easyJet counter, where we waited for over an hour for accommodation. Upon reaching the counter, we were told that easyJet had not arranged accommodation yet, but we could book it ourselves through the easyJet app and be reimbursed for up to [redacted] pounds per night for lodging and transportation. My friend booked two rooms for our group, and we were under the impression that we would be reimbursed, as assured by the staff at the counter. However, after filing a claim, my friend received an email stating we were not eligible for reimbursement, which is frustrating given the assurances we received at the airport. I am hoping for a prompt resolution to this matter.

I am having trouble finding a phone number to reach you. Can you please provide an email address for me to file a complaint regarding my damaged luggage incident at Gatwick Airport on June 18th upon returning from Santorini on flight EZY [redacted]? The airport staff were helpful in replacing my suitcase, but it was concerning to see it ripped open. I was fortunate that my belongings didn't spill out, and it seemed my luggage was the only one affected. I kindly ask Easijet to explain this situation and detail the measures they plan to implement to prevent such occurrences in the future. Thank you. Sincerely, Frances S.

I called to update the details for my booking reference EVBTXFT. I made changes because my son will only be flying to Corfu. I removed my son-in-law Sebastian De Mazia. Now, I am looking to book hold luggage. I need one-way for my son and two each way for my daughter and myself as we will have baby items in our hand luggage. Currently, I can't book the baby as we are awaiting his first passport. I'm having trouble using my reference number, as it says it needs to start with a different letter such as L or H. We hope to sit together but need to add the baby to accomplish this. Will the seats be assigned based on the booking, considering we have an infant with us? Thank you.

I recently purchased flights with Easyjet and upon checking in, I realized I needed to add a checked bag. Despite trying to do so through Manage My Booking, I was unsuccessful. After calling, I was able to pay for the bag over the phone. The agent informed me that I needed to check in again and print new boarding passes for both flights. I received a confirmation email (booking re ET77BB7) detailing my reserved seat and paid bag, instructing me to check in online. Unfortunately, Manage My Booking still isn't functioning. I've tried calling twice but was abruptly disconnected after selecting the option to speak with a representative. I kindly request a call back at [redacted]1 or an email with straightforward instructions. Please refrain from suggesting I use Manage My Booking again. Thank you, Sue O'Sullivan.

I am inquiring about the excessive use of plastic waste on your flights. On a recent trip from Newcastle to Palma Mallorca, I ordered two cups of tea on the return flight, which came with unnecessary plastic stirrers and six sachets of milk, all served in a plastic cup. Despite declining the stirrers, the single-use plastic items were excessive. I suggest asking customers if they require all these items or switching to more eco-friendly alternatives to reduce waste and costs. I anticipate your reply.