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Duncan Hines Customer Service

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Top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Duncan Hines.

What is the recommended baking temperature and time for Duncan Hines brownies? The recommended baking temperature for Duncan Hines brownies is 325°F (163°C). Preheat your oven to this temperature before baking.... Read more

How long can I store a Duncan Hines cake mix? Duncan Hines cake mixes can generally be stored for up to one year from the date of purchase. To maintain the best quality of their... Read more

Can I freeze a Duncan Hines cake after baking it? Yes, you can freeze a Duncan Hines cake after baking it. Freezing a Duncan Hines cake is a great way to extend its shelf life and have... Read more

What is the shelf life of Duncan Hines frosting? The shelf life of Duncan Hines frosting varies depending on the specific product. Generally, unopened cans or tubs of frosting can... Read more

Can I use Duncan Hines cake mix to make cupcakes? Yes, you can absolutely use Duncan Hines cake mix to make cupcakes! Our cake mixes are versatile and can be used to create delicious... Read more

Are Duncan Hines products gluten-free? No, most Duncan Hines products are not gluten-free. The majority of our products contain wheat-based ingredients, which naturally contain... Read more

Can I substitute ingredients in Duncan Hines recipes? Yes, you can substitute ingredients in Duncan Hines recipes. While we recommend following the instructions for best results, there... Read more

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Recent reasons customers contacted Duncan Hines:

I am a diabetic, and I rarely get to have sweets. I tried your sugar free cake mix and...

I have Bacardi Rum Cake recipe that was given to me by a person I medically care for. H...

I purchased your Duncan Hines Super Moist Pineapple Upside Down Cake mix and to my surp...

I purchased a can of your cream cheese frosting on ******** at Walmart in Butler, PA...

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Does GetHuman work with Duncan Hines?

GetHuman does not work with Duncan Hines's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Duncan Hines at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Duncan Hines's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!