Discount available if have paid * months with no misses?

GetHuman447375's customer service issue with Duke Energy (OH & KY) from December 2019

Help with my Duke Energy (OH & KY) issue
The issue in GetHuman447375's own words
The problem: Discount available if have paid * months with no misses?

GetHuman447375 did not yet indicate what Duke Energy (OH & KY) should do to make this right.

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Duke Energy (OH & KY)

Customer service issue
Reported by GetHuman447375
Dec 10th, 2019 - 2 years ago
Fixed
Seen by 13 customers so far
Similar issue to 72 others
0 customers following this
Items needed
PIN on Account
Account Holder Name
Phone Number
Email on Account
Billing Address
Last 4 of Social Security
Account Number

Timeline

GetHuman447375 started working on this issue
Dec 10th, 2019 1:59pm
GetHuman447375 confirmed the issue is fixed. Hooray!
Dec 10th, 2019 2:01pm