I originally had Dropbox paid first punt of Dropbox plus. Wanted to change email and pa...
GetHuman-sherryne's customer service issue with Dropbox from February 2019
Help with my Dropbox issue
First: share to improve GetHuman-sherryne's odds
Strength in numbers! Companies respond better when others are watching.
Did we steer you to the right help?
Waiting to see if GetHuman-sherryne got the right customer help using our suggestion.
Before contacting them, items GetHuman-sherryne may need:
Account holder name, Account number, Billing address, Account phone number, and Last 4 digits of Social Security number
The issue in GetHuman-sherryne's own words
I originally had Dropbox paid first punt of Dropbox plus. Wanted to change email and password had gotten new phone number. That drop box disappeared and started brand new Dropbox? Where’s my old Dropbox that had email *****@***.com? I’ve been hacked and want to update with new. Please help.*-***-***-**** is new phone and new email I wanted to change to is *****@***.com
GetHuman-sherryne did not yet indicate what Dropbox should do to make this right.
I have an issue with Dropbox too
How GetHuman-sherryne fixed the problem
We are waiting for GetHuman-sherryne to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.