My name is Federico Rodriguezjr and my mailing address is PO Box **, Hormigueros, PR *****. When I opened an account I was led to believe I would be charged, by mail, thirty ($**,oo per month. To my surprise, yesterday, in the current statement of my credit card I saw you have charged, on account number ****, a much higher--an outrageous--amount of money.. When I opened my account I noticed you have posted phone number (***-***-**** as available for contacting a service--or help representative. I have tried to reach you ove that line wiih no results. It is now that, after many frustrating hours, that In have given to believe that it is your policy not to accept telephone calls. I want you to readjust the fare of my account to Thirty dollars per month and refund, by way of my credit card, the amount of one thousand one hundred and seventy dollars you have overcharged me. I cannot go on trying to waddle in this labyrinth of requisites that you have set up for us help-seeking customers. So, I beg you to provide to Also I want you to provide me a telephone number where, if This matter can not be solved know, I can talk, in plain language, about this issue. I believe that under the Consumers Protection Statues of the United States of America--which are applicable in the Commonwealth of Puerto Rico, where I lived, I am entitled to it. In short, I am begging you to readjust the monthly fare of may account and to refund me the mentioned One thousand one hundred and seventy dollars you have overcharged me*.** Sincerely, Federico Rodriguez jr*PO Box **, Hormigueros, PR ******E-mail *****@***.com.
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