Hi- this is my first time using dropbox. I drag and dropped * video files from my deskt...

GetHuman714855's customer service issue with Dropbox from May 2018

471 similar
0 following
Help with my Dropbox issue
First: share to improve GetHuman714855's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman714855's next move: go to the Dropbox help center.
Dropbox doesn't have a customer phone number that is answered by an agent. Instead, GetHuman714855 will want to follow the link below to head to their help center. We will check on GetHuman714855 later to make sure it's all set or try to help escalate.
The issue in GetHuman714855's own words
Hi- this is my first time using dropbox. I drag and dropped * video files from my desktop into my dropbox that lives on my laptop. The files are still synching but it has taken over ** hours. I would like to get them back onto my desktop and just save them to a hardrive but I am getting a message that I can't move the files as I have shared with my team. I NEED to get them onto this hard drive ASAP. Please help! Thank you!
GetHuman714855 did not yet indicate what Dropbox should do to make this right.
I have an issue with Dropbox too
How GetHuman714855 fixed the problem
We are waiting for GetHuman714855 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Dropbox's attention and get better help faster. Tap below to get started.
Having Dropbox issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Dropbox email you?
This email address isn't valid
Follow this issue
See how GetHuman714855 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman714855
May 24th, 2018 - 8 mons ago
I have an issue with Dropbox too
Not resolved
Seen by 5 customers so far
Similar issue to 471 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number
GetHuman714855 started working on this issue
May 24th, 2018 4:41pm