Hi- this is my first time using dropbox. I drag and dropped * video files from my deskt...

GetHuman714855's customer service issue with Dropbox from May 2018

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The issue in GetHuman714855's own words
Hi- this is my first time using dropbox. I drag and dropped * video files from my desktop into my dropbox that lives on my laptop. The files are still synching but it has taken over ** hours. I would like to get them back onto my desktop and just save them to a hardrive but I am getting a message that I can't move the files as I have shared with my team. I NEED to get them onto this hard drive ASAP. Please help! Thank you!
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Dropbox

Customer service issue
Reported by GetHuman714855
May 24th, 2018 - 6 mons ago
I have an issue with Dropbox too
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GetHuman714855 started working on this issue
May 24th 4:41pm