I received a dash order at *:** pm to pick an order at the Sumo Japanese Steakhouse. I...

GetHuman1860373's customer service issue with DoorDash from December 2018

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The issue in GetHuman1860373's own words
I received a dash order at *:** pm to pick an order at the Sumo Japanese Steakhouse. I accepted the order and the address provided was ***** IH-** San Antonio. The DoorDash app showed a different location, West of San Antonio on IH-**. I went to both locations and did not find the restaurant. I used the Help menu to chat with a Customer Support representative at *:** pm. I gave the address listed on the Sumo Japanese Steakhouse website: **** IH-**, and she called the restaurant to confirm the address. The address was confirmed and she ask if I would still make the delivery since it was another * miles to that location. I confirmed that I would continue the Dash and she said she would compensate me for my time and extra miles driven. I arrived at the correct location and asked for the order. First I was told that the order had already been picked up. Then I was told that they do not do business with DoorDash. Finally the manager admitted that DoorDash had called and placed the order. Only then did the chef start to make the three sushi rolls. At *:** pm I received notification that DoorDash had "reassigned the order since it appeared I was not heading towards the store". When the order was completed , I attempted to pay via the Red Card. The payment was refused. Then at *:** pm another DoorDasher arrived to take the order and paid for it with their Red Card. Now my Completion Rating has dropped from ***% to **% and I was not compensated for my hour of driving around.

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DoorDash

Customer service issue
Reported by GetHuman1860373
Dec 30th, 2018 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 7402 others
0 customers following this

Timeline

GetHuman1860373 started working on this issue
Dec 30th, 2018 3:26am

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