DoorDash Customer Service Issues

While working for Doordash, I unfortunately experienced a flat tire in an apartment complex after going through the gate and could no longer drive. The customer refused to come out to get their food, which affected my delivery rating. I promptly informed the customer and contacted Doordash support. Despite maintaining a 5-star rating until then, my rating now stands at 4.33 due to this incident, labeled as "low." I suggested leaving the food at the gate for the customer to pick up as I couldn't drive further. I had been working diligently from 9:30 am until 7:30 pm when the tire incident occurred during the dinner rush. It's disheartening that such an unavoidable situation led to a lower rating. It's concerning that customers may exploit the system by fabricating complaints for free meals, impacting hardworking drivers. Deactivating drivers based solely on customer feedback without verifying the driver's perspective seems unjust. I strive to provide excellent service and meticulously check each order. It feels unjust to receive a poor rating due to a flat tire caused by running over a large screw, necessitating a new tire.

I'm a Fort Wayne driver. Last night, I had a flat tire on the way to pick up an order. Despite contacting support to handle the situation, I couldn't pause my dash due to constant delivery offers, leading to declining four. Worried about the impact on my position, I reached out again for assurance. Today, I received numerous offers but the map didn't reflect the demand when I waited at hotspots, resulting in frustration and a decline as I neared home. After working long hours daily in harsh weather, including -20 wind chill today, I feel penalized. With over [redacted] deliveries and minimal declines, I'm disheartened and unsure about continuing tomorrow given the income drop to $5 per hour. My status restoration is crucial for me to keep going, and this issue needs resolution swiftly.

I'm trying to understand why I keep receiving requests for areas other than the one I scheduled to work. For example, a couple of weeks ago, I received orders for Chelmsford and Manchester when I had scheduled to work in Nashua. Tonight, this happened three times in a row during peak hours and bonus opportunities. Rejecting these orders means missing out on the bonus, which doesn't seem fair since the orders are out of my designated area. I make sure to indicate that the distance is too far when turning down an order, so it's frustrating to immediately receive more orders from the same location. This is the main reason I have to decline orders. I would like to discuss this issue with support, but when I tried calling, I only received a recording directing me to use the app or website, neither of which address my concerns. I wish it were easier to get a simple question answered through chat support as we drivers are often on the road. If this continues, I may have to reconsider dashing, especially considering how it impacts my ratings.

This is very disappointing to hear. I arrived at the location as instructed but received only one text message, leaving me waiting in the rain with no follow-up. It's a shame I ended up hungry and cold. I will be expecting a refund for this poor experience. Sent from my iPhone On Feb 7, [redacted], at 7:46 PM, DoorDash <[redacted]> wrote: DoorDash Hi Jennifer, unfortunately we were unable to deliver your order from Pizza My Heart (Del Monte Center) today. Despite our attempts to contact you via phone, text, and email, we had to move on to our next delivery. Regrettably, this means a refund cannot be provided. We strive to meet delivery estimates and appreciate prompt handoffs during deliveries. To prevent this in the future, please verify your address and contact information in your account profile. You can also schedule orders for a specific time. Feel free to contact us with any questions or concerns. Best regards, The DoorDash Team.

I recently ordered the 2 for $20 deal from Applebee's for my mom's birthday dinner. Unfortunately, the first order had half baby back ribs that were tough to chew and lacked sauce, along with green beans that were too hard. My mom struggled to eat only two bones with a knife. The second order, despite my request for a well-cooked burger, ended up pink in the middle. After calling Applebee's and speaking with Sandra, the manager, at 6:32 PM, I was informed that due to food delivery policies, only a partial refund could be issued. Sandra suggested reaching out to you to have someone contact the restaurant manager to authorize DoorDash to refund my order.

Hello DoorDash, I encountered some difficulties while dashing tonight from 5:00 to 7:30. Twice within an hour, restaurants informed me that they did not receive the orders displayed on my phone. After the first incident, DoorDash informed me that I would receive half of the pay ($5.00) for that order, but the payment was never delivered. The same issue occurred with the following order where I was promised $10. I am frustrated and upset as I ended up losing money on gas without receiving compensation. I am hoping DoorDash can resolve this by reimbursing me the $15 that I should have been compensated.

This is my fourth order with DoorDash, and each time there have been issues. I am disappointed because I often place big orders for my family. The most recent experience was the worst. The delivery was over an hour late due to the driver getting lost several times. When the food finally arrived, it was cold, and my daughter's meal was missing. Although I received a credit, I am hesitant to use DoorDash again. I would prefer a refund to my card since I now have to reorder food from another place and pay double.

I am experiencing difficulties canceling an order with the merchant since they do not have the item in stock for the remainder of the night. Despite repeated attempts, neither I nor the merchant can cancel the order. This issue is causing me to lose 6 additional hours on my shift. I reached out to the customer, who confirmed that the order does not appear in their order history. The customer must receive a refund for the undeliverable order. Losing out on this shift is impacting my ability to earn a living, which is unacceptable given that this job is crucial for my livelihood.

I am a frequent user of your app. I placed an order over an hour ago and have not received any updates. I messaged the driver twice with no response. When I called, the driver claimed to have canceled the order without notifying us. My children and I are still waiting for our dinner at 11:10 pm. I tried to cancel the order but the app won't allow it because it's supposedly already prepared. I am disappointed by the lack of respect. I would like a refund and will no longer be using your app.

I made an order around 7 pm. I was notified it would arrive in 46 minutes. As I tracked the progress on the app, it suddenly prompted me to call delivery support for an ETA when the order was just 1 minute away. After being on hold for more than 20 minutes, I switched to the live chat. After a 10-minute wait, Michael informed me that my dasher was heading to the closed restaurant to pick up the order, which was an hour and a half late. I requested a refund, expressing my frustration. Surprisingly, Michael abruptly ended the chat without addressing the refund. I ended up going elsewhere for food. Six hours later, no communication from DoorDash or the dasher, and I'm still without my order. I demand a refund and an apology for this unacceptable level of service. I am deeply disappointed and will not use this service again, and I will share my negative experience on Facebook.

During my first delivery, I accepted a second order on my route. The app displayed the second order information automatically. After delivering the first order, the app wouldn't allow me to complete it, even though I had already delivered it. I decided to ignore the issue and proceed to the second order, which I completed. However, the app kept sending me back to the first order and prevented me from marking it as delivered unless I returned to the first order location. This issue occurred twice during my run last night and repeated itself this morning.

Hello, my name is Sergio. Yesterday while working for DoorDash, I received an order, but the person canceled it while I was on my way to the store. I attempted to report the cancellation, but it directed me to the agent chat page, where it said no agents were available. It's frustrating because all I could do was indicate I couldn't fulfill the order. At the time, it was a $3+ order, and since I had only completed one order prior to that, I ended up losing that money. I can provide screenshots showing the cancellation message from the customer if needed. I just want to receive the payment I should have gotten since I couldn't reach an agent. Thank you for your assistance.

I received an internet order from DoorDash with a missing item, the Chili for $2.24. I tried contacting DoorDash but couldn't reach them; the instructions led me back to my order. The restaurant listed on the receipt, Wendy’s on POWDER SPRINGS ST.- [redacted], had no record of my order. The order was delivered on Feb 12th, [redacted], at 12:47 pm for $29.17 paid with Visa ending in [redacted] for items like Barbecue Cheeseburger, Cheese Baked Potato, Dave's Single®, and a Garden Side Salad. I'm seeking a refund for the missing Chili and the $4.00 tip. It would be helpful to have a more direct and straightforward way to contact DoorDash in the future, as I found no phone or chat support online, only an available email.

I had an unpleasant encounter with the delivery person for my food order, and he displayed rude behavior. I believe there may have been difficulties in reaching me, but he could have simply left the food at the front office of the school where I work. He questioned why I didn't answer the phone, to which I explained I was unaware of the calls as I was away from my desk. His attitude suggested disbelief, despite my explanation that I work at a school. He resorted to sarcasm and eventually yelled at me, even asking in Spanish if I understood. The experience left me feeling humiliated in front of my colleagues and deeply disappointed. I paid for a service, but received verbal abuse instead. I have evidence of the unfair treatment I endured this morning.

I'm having payment issues. They claim my routing number is wrong or my name doesn't match my driver's license. My bank confirmed my routing number is correct. My license shows my name as Robert Lee Brinkley, but the app only allows for first and last names. Many people seem to have this problem. I want my money sent to my bank or by check promptly. If a check is necessary, I'll switch from DoorDash to Favor. I await your prompt reply. Thank you. - Robert

I am frustrated that after completing 25 dashes, I had to re-enter my credit card information, which was already on my account. Now, I have to wait 7 days to receive my money because it says I changed my debit card info, which I did not do. I only re-entered it because the system prompted me to. I am tired of waiting so long to access my earnings. I completed the dashes to get my money quickly, not to wait and waste gas. I need my fast pay available now. I feel like my time and effort put into this job are not being recognized. The customer service representative I spoke to was unhelpful and kept insisting that I changed my debit card info, which is not true. Please, solve this problem promptly. I have been waiting for my money for too long, and I deserve to access my earnings without further delay.

I have a recent reference number regarding my missing Fast Pay payment of $26.90 that did not post to my bank account on February 3, [redacted]. Today is February 11th, and I still have not received my payment. I am currently unable to do DoorDash deliveries due to this issue as I have no funds to pay for gas. The reference number for this matter is [redacted]0. I am requesting a Tracer ID number for the Direct Deposit transfer so my bank can trace the lost funds from the Visa transaction to my account. I have encountered payment issues with Fast Pay in the past and need this matter resolved urgently. Thank you for your assistance in helping me resolve this issue promptly.

While driving last week, I was involved in an accident with one of your contractors. I recently discovered that the contractor's primary insurer is refusing the claim as he was working for DoorDash at the time of the incident. I have already submitted all the necessary details for the claim and have been without my vehicle for nearly a week. I would appreciate speaking with someone to quickly resolve this issue. The DoorDash contractor involved, Marcus T., admitted fault at the scene. It has been almost a week since the accident, and I hope for a prompt resolution. I am looking forward to hearing from someone soon.

As a dasher on the app, I faced multiple issues today. Despite encountering error messages at every step, I managed to deliver the order to the woman at Verizon. However, due to the persistent errors, I had to end the dash prematurely and did not receive payment for the delivery. Missing out on the extra $1 for the delivery added to my frustration. I continuously received messages about missed opportunities, affecting my acceptance rate. I demand the $10 payment for today's order and urge for a prompt fix to the app issues. It's disheartening when efforts go unrecognized, impacting both earnings and work morale. I hope for a quick resolution as this situation is both unfair and unprofessional.

I'm facing a frustrating situation with DoorDash. Living apart from my husband's workplace due to a newborn, I tried using DoorDash to have lunch delivered for Valentine's Day. Unfortunately, the app had glitches, leading me to call the restaurant to confirm the order. Despite confirmation, I couldn't track my order. After an hour of waiting with no delivery, I called the restaurant again, paid them directly, and had them deliver the order themselves. Regrettably, I've been charged twice for one order: once by DoorDash, which delayed picking it up for an hour and a half, and once by the restaurant. I've attempted to contact DoorDash's customer support but was put on hold for over an hour each time. It's frustrating to be charged double for an undelivered order. I'm seeking an immediate refund from DoorDash.