DoorDash Customer Service Issues

Hello, I am Farrokh N., a Dashar who has completed over [redacted] deliveries for DoorDash in the past two years. I am writing to address some concerns on behalf of many South Orange County Dashers. Firstly, there have been numerous complaints regarding the inconsistency in the extra pay during lunch and dinner times. Drivers are accepting orders based on the noted $3.00 extra pay within certain hours, only to find out later that it has been divided into $2.00 and $1.00 in separate hours, contradicting what is stated in the app, which appears fraudulent. Secondly, the application has been facing issues for a few years, hindering drivers from making money. The lack of timely resolution and accountability from DoorDash's end is frustrating for Dashers, as the support team's promises to escalate issues seem to go unanswered. Lastly, considering the distance traveled, time spent at restaurants, and locating customers, the current payment structure does not adequately cover the car expenses, making it seem unsustainable for drivers. We are looking forward to receiving reasonable responses promptly to address these issues and have a dialogue with drivers. Thank you.

I ordered from a restaurant using DoorDash, and the delivery person falsely marked it as delivered without actually dropping off my food. DoorDash stated the driver tried to contact me, which he did not, and assured me they would look into it. After contacting the restaurant, I was misinformed that the driver returned the food when they hadn't. I feel deceived by two DoorDash representatives and am upset I paid $50 for an order I never received and was also tipped a driver who lied. I am demanding a full refund for order number [redacted]09 since the service was unsatisfactory.

Subject: Delivery Area Request for DoorDash in Palo Alto, CA Dear DoorDash, I am reaching out to bring to your attention the limited delivery service to certain neighborhoods in Palo Alto. As a resident of [redacted] Lytton Avenue in Palo Alto, CA [redacted], I have noticed that my favorite restaurant, "Franky, Jonnies, and Luigi's" in Mountain View, is not available for delivery to my address while it is served in other parts of Palo Alto. Notably, areas like Old Palo Alto and Crescent Park, known as the wealthiest neighborhoods in Palo Alto, are excluded from the delivery coverage. Despite my long-standing patronage of Franky's over the past thirty years, I am unable to enjoy their food conveniently. I kindly urge you to expand your delivery service to encompass all areas within the City of Palo Alto for more inclusive accessibility. Best regards, Theodore Baer Palo Alto, CA [redacted] [redacted]

Subject: Delivery Issue with DoorDash from “Franky, Jonnies, and Luigi’s” Dear DoorDash, I am Theodore Baer from Palo Alto, CA, writing to address a delivery issue with DoorDash. Unfortunately, my favorite restaurant, “Franky, Jonnies, and Luigi’s” in Mountain View, does not deliver to my address despite servicing poorer zip codes in Southern Palo Alto. I have been a loyal customer of Franky's for over thirty years. I urge you to expand your delivery services to cover all areas of Palo Alto, including wealthier neighborhoods like Old Palo Alto and Crescent Park. Thank you for your attention to this matter. Best, Theodore Baer Palo Alto, CA

Hello, I am Theodore B. from Palo Alto, CA. I'd like to mention that DoorDash does not offer delivery from my beloved eatery, "Franky, Jonnies, and Luigi's" in Mountain View to my residence in Palo Alto. They do, however, deliver to other areas in Palo Alto located south of Oregon expressway, typically known for lower incomes. It seems that DoorDash skips the affluent neighborhoods like Old Palo Alto and Crescent Park. I have been a loyal customer of Franky's for three decades and wish for delivery service to cover all of Palo Alto. Best Regards, Theodore B. Palo Alto, CA [redacted]

I had a disappointing experience with a DoorDash order from a Thai restaurant. The Dasher failed to pick up the order, leaving us waiting. Frustrated, my husband decided to go get the food himself. The Dasher then called me, claiming he was at the restaurant, but since the order was already picked up, I confirmed it was not true. Doordash customer service contacted me for details and found out the Dasher never collected the food despite it being ready for over an hour. The restaurant charged us for the meal, inclusive of the original DoorDash tip, delivery fee, and service fee. Despite offering a $10 credit for a tip we provided upon pick up, they did not refund the original Dasher tip or the service and delivery fees. I insisted on being reimbursed and was promised a callback for clarification on the matter, which never came. Now, after several unhelpful emails, I am very dissatisfied with the lack of assistance offered.

On December 28, [redacted], I placed an order for 2 meals through DoorDash from a local restaurant using my account and my coworker's credit card. We noticed there were two charges for the order, which the representative denied. Even after speaking to the supervisor, the issue persisted. The food arrived, but my chili relleno and enchilada had no sauce as requested. The supervisor claimed it was because I asked for hot sauce on the side. I disagree and found the greasy food unappetizing. Throughout the 45-minute ordeal, I felt unheard and treated poorly. Despite providing evidence, including a reference number for the credit, my concerns were dismissed. I was frustrated by the lack of help and poor communication. I felt like my concerns were not taken seriously and no resolution was offered. I demand an apology and a refund for the inedible lunch order. This experience has left me feeling disappointed and angry.

I received a Dash order at 7:29 p.m. to pick up an order at Sumo Japanese Steakhouse. I accepted the order, but the address provided was different from the one shown in the DoorDash app. After contacting Customer Support and confirming the correct address, I proceeded to the restaurant. However, upon arrival, I encountered confusion as the order had supposedly been picked up already, and the restaurant denied doing business with DoorDash. Eventually, the manager acknowledged the order and prepared it. By the time I was ready to pay with the Red Card, the order had been reassigned, and another DoorDasher completed the transaction. This experience caused my Completion Rating to decrease and left me uncompensated for the hour spent on this delivery.

I didn't receive a delivery bag with my activation kit! I informed someone at DoorDash customer service, but all she told me was to go buy one at the DoorDash store. However, my sister, who referred me, and several others I know received a free bag in their activation kit. I don't want to pay $8.00 for a bag, but I do need the free one. This issue is affecting my rating! Also, my sister referred me, and I need her to get credit for that as well. Her name is L.E. and her phone number is [redacted]. I would really appreciate a response from DoorDash. This situation is very frustrating! My name is Shannon B. and my phone number is [redacted].

The driver's passenger accidentally dropped both bags, causing the food to spill when handed over, which was disappointing. The meal, meant to be a special treat, got ruined as everything ended up on the floor. Not only did the bags tear on the street, but items like Frank's hot sauce, honey mustard, and extra ranch were missing from the order, despite being requested during checkout. This experience was particularly upsetting, as previous orders have been disappointing too. A refund of $50 for the meal that wasn't received due to the mishap is requested.

I recently ordered food for my staff through DoorDash. Unfortunately, when the delivery arrived, we received only half of our order due to the dasher's mistake. I contacted customer service and was informed that they would refund the missing items. Later, the restaurant manager provided me with the transaction details, revealing that the dasher not only got our order wrong but also added two extra meals for themselves and someone else. Shocked by this discovery, I called customer service again, but they only offered to refund $11.99 for the additional items. I am extremely disappointed by the lack of guest satisfaction shown by a company that is supposed to prioritize customer service above all else.

A few weeks ago, my DoorDash account was compromised, resulting in unauthorized orders being placed. Although the issue was resolved, I'm now experiencing difficulty placing new orders. Despite updating my payment methods and ensuring there are enough funds, I keep receiving an error message stating my card is declined. I also have a credit on my account that I'm unable to utilize. I believe there may be a lingering security measure from the previous hack preventing me from ordering. I've tried adding tips to meet the minimum charge requirement of $0.50 for every order, but to no avail. It's frustrating that I might have to create a new account to access my credit. Please assist in restoring my account so I can continue using DoorDash and utilize my existing credit.

I recently downloaded your app and signed up for an account. I applied a new customer promotion and successfully received a $5 discount. However, as I was double-checking my order before finalizing the purchase, I accidentally pressed the back button. When I returned to my order, the total had increased by $5. Despite trying to reapply the promo code, the system wouldn't allow it since it's meant for new customers, which I still am as I hadn't completed my first order yet. I am frustrated that I cannot reach customer service through a phone number and now I am unable to use the app for my urgent food needs.

The logo and menu belonging to Jockamo Upper Crust Pizza are currently displayed on your website without authorization, violating copyright laws. We must insist on their immediate removal to avoid further legal action. McStar, Inc. (d.b.a. Jockamo Upper Crust Pizza) holds the copyright for the electronic visual material of Jockamo Upper Crust Pizza created in [redacted] and published on October 23, [redacted], in the United States by Brian Hendrickson. For rights and permissions, please contact Jockamo Upper Crust Pizza at [redacted] E 9th St, Indianapolis, IN, [redacted], or [redacted] The copyright is held by McStar, Inc. and Brian Hendrickson for the 2-D artwork. Thank you for your prompt attention to this matter. Sincerely, The owners of Jockamo Upper Crust Pizza

I encountered an issue during my application process (customer service reference number [redacted]2) where a background check revealed a motor vehicle violation in a State I do not reside in, Virginia, nor have I ever lived there. I have reached out to the Virginia Motor Vehicle Agency and obtained a letter confirming that I am not in their system for any reason. I intend to share this letter with DoorDash to address this matter and facilitate the progress of my job application with them.

I had a frustrating experience picking up a Drive order at Chipotle in Westborough, MA. The app wouldn't let me log in, but after returning to the restaurant to get the address, I completed the delivery. However, I did not receive the payment or the bonus I was supposed to get. I tried reaching out to support with no luck and had to search online for help. The lack of communication and support is disappointing. I believe I deserve the $30 bonus and more for the trouble I went through. I won't be recommending this service to anyone. Please do not send a generic response; call me at [redacted] to discuss this matter.

I apologize for the inconvenience. On 1/11/19 around 8:30 PM, I placed an order from Taco Bell via DoorDash for delivery to [redacted] Eayrestown Rd, Building A29 Apt [redacted], Lumberton, NJ. I ordered for both myself and my girlfriend using my Visa. Unfortunately, only my food was sent, not my girlfriend's. We tried to cancel the order but the app wouldn't allow it. When my girlfriend contacted support, communication was difficult as they struggled with English. Support attempted to contact the driver to combine the orders, but they couldn't reach them. Ultimately, the delivered food was cold and incorrect, with missing items. I ended up paying $60 on two credit cards for a $20 order. I request a refund if possible. Please contact me at [redacted] or [redacted] to resolve this issue promptly. Thank you.

I recently placed an order on DoorDash, which I usually prefer over other delivery services. During my last delivery, the driver called to ask for directions to enter my building, which is understandable given that it's a retirement community. However, this evening, the delivery person called and claimed the door was locked despite me explaining which entrance to use. This was frustrating as the door is usually open, and other DoorDash drivers have had no issues entering. As a disabled person reliant on oxygen and a motorized wheelchair, leaving my apartment is challenging, especially when feeling unwell. I had to bundle up with my oxygen tank, go out in the cold, pick up the food, and return. The driver even made another delivery nearby when she could have come to me first, adding unnecessary stress to my situation. This experience landed me in the hospital. I hope this situation can be prevented in the future, as it was not only inconvenient but also disheartening. I have tried to address this via the app with no response. I request a refund for this order and hope that the driver's approach improves for the sake of all customers, especially those who are elderly or disabled. Sincerely, Jod

Hello, my name is Jeffrey Hudson. I recently joined your team in Denver, Colorado, eager to contribute to your service. However, I have encountered a lack of forgiveness and flexibility within your company's culture. Around 5-6 years ago, I received a few speeding tickets, leading to a temporary license suspension. I accepted responsibility for my actions, learned from my mistakes, and have since moved on from that behavior. I have come to understand the consequences of speeding and how it does not save time. It is disappointing to find a company I hold in high regard continuing to hold my past against me, even though I have made amends and my driving record has been clear for some time. I appreciate your time and wanted to share my experience with the hope that it may aid in improving future interactions with others. I still have respect for the company and wish for its continued success. Thank you for considering my feedback, and I wish you a wonderful week. Sincerely, Jeffrey Hudson

I recently started working as a Dasher for Doordash and completed three days of work. However, I faced an issue with my pay as I only received $41 for working a total of 14.5 hours, far below the guaranteed minimum earnings of $10 per hour. Despite accepting all available orders, I received very few assignments during each shift, leading to this low payout. I was unable to complete my full shift on the third day due to a car issue, which further impacted my earnings. I believe I am owed $[redacted], and I am concerned about the legality of the payment discrepancy. I am eager to resolve this matter promptly to continue working for Doordash without facing similar payment problems. I have been attempting to reach out to customer support without success, and I hope for a timely resolution before considering further action. Thank you for your attention.