DoorDash Customer Service Issues

I had an incident with a Starbucks order this morning. When I arrived at 6:30 am, I faced issues with the red card being declined. Despite a subtotal of $19.35 for 5 items, the total charged was $33.25. After getting help online, the card was eventually accepted. The long line of 15 people and the shortage of staff led to delays in placing and receiving the order. Instead of 5 drinks, I received 7, leading to confusion. Eventually, after a delay of over an hour, I delivered the drinks, but 3 orders were incorrect. Despite contacting the customer, Jennifer, and trying my best, the experience was frustrating. The payment discrepancy and the overall experience made me earn only $5.73, leading me to reconsider delivering for Starbucks in the future. I hope for a resolution to ensure better service for both dashers and customers. Thank you for your attention.

I encountered an issue when trying to pay for a food delivery with my red card. After three failed attempts, I decided to seek help from DoorDash support as the order was for a customer, not for me. When trying to access support through the app, it crashed, resulting in me being logged out of my delivery shift. Despite explaining the situation to the staff, I lost the delivery assignment. The red card payment problem persisted, leading the staff to offer me the food for free, which I declined as it was meant for a customer. Unfortunately, I had to leave without completing the delivery and did not receive payment for it. The order total was $15.99, but I have the receipt to prove the unsuccessful transaction.

Today, I set up Fast Pay after meeting the requirement of completing 25 deliveries. I added my debit card as instructed, but was informed that I have to wait 7 consecutive days to access my earnings. This is frustrating because the card is linked to my original account, and waiting a week contradicts the idea of fast payment. I rely on this money for gas, so waiting is challenging. I am eager to resolve this and would like to speak to a manager. It shouldn't take an extra week to receive my earnings through Fast Pay, especially when I qualify for it. I hope to resolve this promptly.

Today, I signed up for Fast Pay after meeting the required number of deliveries. I added my debit card as instructed, but now I've been informed that I have to wait for two days before accessing my earnings. This is frustrating as the debit card I linked is the same account I used when I started with DoorDash. Waiting a week defeats the purpose of Fast Pay, especially when I need the money for gas to continue working. Could I please speak to a manager to resolve this issue? Waiting another week for my earnings after meeting the criteria for Fast Pay seems unnecessary. I was expecting to receive my funds instantly.

Last night, several unauthorized orders were placed using my card, which I did not authorize. I became aware of this when Dashers started calling me. Upon checking my account, I noticed multiple added addresses for delivery. Despite contacting customer service and being assured my account would be credited, I realized this morning that I have been charged for all the deliveries from last night. They mentioned closing my account, but I took the initiative to delete the app and close the credit card linked to my account. Currently, I am disputing the charges with my bank as I feel Dash Dash did not handle the situation promptly. I have concerns about the security of my account, which is why I closed it along with the associated card. As a customer, I believe the handling of this issue lacked proper care and urgency.

I have completed all the required steps to become a driver. However, I am encountering an error when attempting to set up direct deposit. Each time I tap on the bank symbol, a message pops up stating, "we are unable to process your request at this time. Please Try again later." Despite trying repeatedly, the same error message persists over the past few days. I have attempted to contact customer service through various phone numbers, but I have been unsuccessful in reaching a representative. The automated system directs me to the help page, which does not provide a solution to this particular issue. I would appreciate assistance in resolving this matter.

I encountered a problem with the app on my iPhone 7. After calling customer service, I spoke to a representative who suggested placing my order through a computer due to an error message stating "Unable to successfully deserialize JSON object." Despite uninstalling and reinstalling the app as advised, the issue persists. The representative did not request my contact information and seemed disinterested in resolving the problem. Dissatisfied with the service, I am considering uninstalling the app and avoiding the service altogether. My experience highlights inadequate software and poor customer service.

I placed an order around midnight with an expected delivery time of 55 minutes. At 1 am, a DoorDash driver called me and said they were on their way but then hung up after I called them back later. Customer service said they would assign a new driver, who texted me an hour later saying they would deliver in an hour. Despite assurances of priority due to my wait, the new driver arrived at 3 am and mentioned having multiple deliveries ahead of mine. I am extremely frustrated by this experience, especially because I was at work. The food arrived cold, I didn't get my fries, and I received a warm, wilted salad. I am requesting a refund, future credit, and a call from a supervisor in Customer Service to address this poor service.

As a Dasher, I had an order cancellation issue at a restaurant where the customer had already cancelled. DoorDash informed me I would receive half pay for the canceled order and confirmed it counted as a delivery. I specifically asked if my completed deliveries would increase to [redacted] from [redacted] upon arrival, which they confirmed. However, after delivering my next order, it still showed [redacted] deliveries. Checking my earnings tab, I noticed there was no refund for the canceled order. I kindly request a prompt resolution to this matter. Thank you.

Hello, I recently started working as a DoorDasher just two days ago. I had a five-star rating, but now I see it has dropped to 4.6. I am confused because I have been polite, on time, and even go the extra mile for customers. I wonder if this is normal and if there's a way to remove any poor ratings from past deliveries. I truly enjoy being a DoorDasher and always strive to be courteous and punctual with customers.

I live in an area served by "Pizza Roto" and placed an order on 11.17.18. However, since then, they consistently appear as closed even though their hours are from 11am to 9:30pm. When attempting to contact them, their phone system proves unhelpful. I'm unsure of their current status and whether they can still be ordered through DoorDash. I would greatly appreciate your prompt response as there is no longer a chat feature available, and I have no phone number to reach out to a human representative. While I value your assistance, please ensure timely communication as other food delivery alternatives like Ubereats, GrubHub, and Beyondmenu are available. I hope to continue using your service but prompt communication is essential. Thank you for your attention to this matter.

When I started with Dashing, I was promised a $1,[redacted] incentive bonus for completing [redacted] deliveries within 60 days. Despite achieving this in just 31 days, I was later informed that I wouldn’t receive the bonus because I earned over $1,[redacted] during that period. I have emails confirming the initial bonus agreement and recordings of conversations with DoorDash managers admitting their mistake. However, the company has yet to reach out to address this issue.

As a DoorDash driver, I have encountered an issue with receiving my earnings promptly. I recently became eligible for Fast Pay and received an email confirming that I could use the service on 12/16, which was a Sunday. However, I was unable to access Fast Pay on that day, and even today, it is not available for me to cash out. This delay is frustrating as I had to wait three weeks to become eligible for Fast Pay. It is unfair that despite meeting the requirements, I am unable to access my earnings. This situation creates financial hardship for me as I rely on that money for gas, bills, and other expenses to continue driving for DoorDash. I urge the company to address the issue promptly and consider establishing a human customer service line to assist drivers with such problems in the future.

Last night, I was in an accident while trying to deliver an order. I tried to contact support but got disconnected. Unfortunately, I couldn't finish the delivery scheduled on Monday from 7 pm to midnight due to the accident. My rim and tire need repairs, and I won't be able to work until the weekend. Please refund the money to the recipient of the order from Red Robin restaurant. I apologize for the inconvenience and ask you to inform the recipient of a personal emergency that prevented me from completing the delivery. Kindly apologize for the mishap on my behalf and refund the amount from my account. Thank you for your understanding.

I was in Gainesville, Florida and ordered food on December 7, [redacted]. It was charged to my credit card on December 10, [redacted]. The issue is that my daughter and I used Doordash, and the original driver quit after arriving at the restaurant, leaving our food delayed and arriving over two hours late and cold. Upon contacting the restaurant and Doordash, they said they would refund part of the money, about $28.00. However, I believe the entire $40.00 order should be refunded. Despite this, my credit card has not been refunded yet. I am disappointed in the service provided and believe this situation needs to be addressed promptly. Thank you. - Lynn B.

I received a DoorDash kit and wanted to sign up for the bonus opportunity in time. However, I encountered an error with code [redacted] whenever I tried to sign in after entering my Red Card details. I uninstalled and reinstalled the app multiple times in the past four days. I searched everywhere for support through the app with no success until finding this phone number now. I need help to complete the app sign-up within 6 hours to work towards my bonus. Thank you for your assistance.

I ordered a 20-piece hot wing from KFC on 12/17. When I requested the wings to be fresh due to past issues, they arrived dry and hard, seeming very old. Unfortunately, I had to discard them. On 12/18, I ordered from Burger King, but the delivery took a long time. When I checked outside, I found my order left on the porch, ice cold. I've spent nearly $60 on DoorDash over these two days and am quite disappointed as a loyal customer. I feel let down by the service received. Perhaps, I should consider spending my money elsewhere. It would be appreciated if I could receive some form of compensation, either a refund or a free meal. Thank you.

Today was a rough day with constant issues pulling up customer contact information. I should have stopped my deliveries earlier. When I reached out for help, no agents were available. I had trouble at an apartment complex trying to deliver to a customer without a last name. The map navigation to the second location was confusing, leading me to another apartment complex with the same issue. I felt awful leaving without making the deliveries. This experience was frustrating and stressful. I hope for a resolution soon to avoid wasting time on complex deliveries. Thank you for any advice you can offer. Suzanne

On 12/18, I had a delivery challenge due to incorrect address by the customer. Despite trying to contact support through the app and facing difficulties, I eventually reached the customer after a 20-minute struggle to complete the delivery. With no support available, I marked the item delivered. Subsequently, I received a call from Doordash mentioning a customer refund. Although I'm fine with that, I'm concerned about whether I will still be compensated for the delivery considering the considerable effort I made to resolve the situation contacting both support and the customer. The customer provided a wrong address leading me to a Boys & Girls Club where she didn't work. After finally reaching her, she was at a salon and no longer wanted the food due to technical issues with her app. I'm unsure if I will be paid if Doordash refunds the customer and if this incident will affect my performance record.

Yesterday, I didn't receive payment for two deliveries. The first one I paid for with cash because my card fell out of my pocket outside the car, and the customer had the receipt. There are issues with the app concerning sliding for arrival and dropping off deliveries. Another problem arose when I delivered a Taco Bell order ten minutes early after waiting almost thirty minutes in line, yet I did not get paid. The customer didn't provide clear directions in their apartment complex and the app malfunctions caused my ratings and completion rate to suffer. I always make sure to include extra napkins, sauces, and straws for every order, and I resolve issues like delivering to the wrong location swiftly. It's frustrating that despite my efforts, my completion rate was affected when none of my orders were late. I had to contact support multiple times due to missing delivery information provided by customers.