DoorDash Customer Service Issues

I had a frustrating experience with a delivery last night while using the Dash app. The address provided didn't exist, so I had to contact the customer multiple times, delaying the delivery. After seeking help from Dash support, I still ended up at the wrong address due to the customer's mistake. I had to drive extra to reach the correct location. The support team then requested a $2.95 payment, which seems unfair considering the low compensation and extra time spent. This isn't the first time I've had issues like this while dashing, and I'm hoping for a resolution so I can continue earning money as intended. I would appreciate some assistance to address these recurring problems. Thank you.

I waited for 3 hours for my food, and when I called, the lady mentioned that nobody had put in the order yet. She arrived just then. I informed her that I no longer wanted the food and requested a refund to my account. She claimed it was DoorDash's responsibility and wasn't her concern. Despite paying for the food, I never received it. The lady even mentioned a different order that wasn't mine. This situation is frustrating, and I insist on getting my money back into my account immediately. I've been emailing DoorDash for 2 hours now without a resolution. I'm hungry, haven't received my order, and my money was taken from my account. I demand that my money be refunded promptly.

As a DoorDash driver, I worked on Valentine's Day, but encountered an issue with a missed order due to being unable to check my phone while on a delivery. Consequently, my rating dropped and I did not receive the bonus and $6 extra per order. Despite always accepting new orders promptly, customer service informed me I no longer qualified for the bonus due to the missed order affecting my acceptance rate. My rating dropped from [redacted]% to 81%, still within the bonus eligibility. I am unsure why orders were sent before the completion of the previous one and received conflicting messages from the company. Even after an unsuccessful resolution, I was offered a bonus via text message. I hope this matter can be resolved so I can receive the payment owed and continue working with DoorDash. Thank you, E.P.

Hello, I am a new user of DoorDash and intended to use it for ordering lunches for my company. I scheduled a delivery between 12-12:30, but my order arrived late at 12:50 pm and was cold. I contacted the restaurant when they opened at 11 am, and they said my order was being prepared. However, the driver mentioned he was on a catering delivery and was unsure why he was assigned my order. The food arrived cold and soggy, which was disappointing. It is frustrating that there is no phone number to contact DoorDash directly. I would like a refund for my order since the delay was not the restaurant's fault. Thank you. Best regards.

I received two orders from Chipotle designated as merchant orders, so I didn't know the contents or quantity. After separating and delivering them, the customer informed me that the second delivery was incorrect. In the future, I'd like to know how to avoid this issue. It would be helpful to have a direct customer service number on the website for quicker assistance. The customer's name is Samantha M., and they've provided their contact details for follow-up.

I typically don’t complain, but the service from this app for food delivery has been one of the worst experiences I've had. This is my second time ordering from DoorDash, and both times, the drivers have been rude and unhelpful, ignoring the instructions I provided. The behavior of the Dashers has been difficult, disrespectful, and they are not open to suggestions. Two of them even asked me to come down to their car to get my order, which is unsafe and inconvenient, especially as a woman meeting a stranger in their car. On top of that, I had missing items in my order, which was frustrating. I dread ordering from this app because of these experiences, but I felt forced to choose it due to limited selection on other apps. After two terrible experiences, I'm hesitant to give them a third chance.

A DoorDash driver named Jared Hugh Hayes from Portland, Oregon poses significant risks to DoorDash restaurant clients, customers, and fellow drivers due to his diagnosed conditions of bipolar disorder, paranoia, and schizophrenia. He is considered officially disabled as a result. Currently, Jared is not taking his prescribed medication and is instead self-medicating with marijuana, alcohol, and speed, leading to erratic and potentially dangerous behavior. Notably, he lacks a valid driver's license, car registration, or insurance. Additionally, Jared is reportedly operating his DoorDash deliveries with his 18-month-old daughter in the car for long hours as he cannot afford daycare. Furthermore, he has been known to share his DoorDash account with others in exchange for a portion of the earnings. Recent incidents suggest his questionable behavior extends beyond Portland. These claims can be verified independently.

I recently ordered food from Chipotle, including multiple chips and salsas along with other items. However, upon delivery, I noticed that the chips were missing from my order. The delivery driver's behavior was also quite odd, which made the situation uncomfortable for me. I tried to address the issue by contacting Chipotle and asking them not to worry about delivering the missing items. I am concerned for my safety, especially being a single mom late at night. I hope the situation can be resolved appropriately, as I have had positive experiences with other delivery services in the past. I would appreciate a refund given the circumstances. Thank you for your understanding. - Claire

Good evening, I am Tolulope Monijesu. I encountered an issue with a delivery to a customer at "Parking Garage 4, [redacted] Junius St, Dallas, TX [redacted] near Baylor Hospital. Upon reaching the address at 8:38pm, I faced difficulties finding the 16th floor as directed by the customer. Despite asking for help from the receptionist, there seemed to be confusion about the floor numbering. The customer was unhelpful and rude when contacted multiple times. After seeking assistance from support, they advised marking the delivery as unsuccessful. I followed their instructions and left by 9:21pm. For further details, please reach out to me at [redacted] or [redacted] Thank you.

I ordered two chicken sandwiches, 2 chocolate shakes with Oreos, one vanilla shake with Oreos, and a burger from Burgerology. I requested sweet potato fries and garlic aioli instead of marshmallow aioli for one chicken sandwich, but received the wrong aioli. In the atomic cheese burger, I specified no bacon and wanted it well done due to religious reasons and pregnancy, but it arrived with bacon and rare. I couldn't eat the food due to these errors. Also, the chocolate shakes were missing Oreos despite being an extra charge. I had to discard the incorrect order. I reached out to Maria at Bare Burger who advised me to contact you for a refund. Maria agreed I should receive a full refund for the order.

I have been attempting repeatedly to access the Dasher app but have been unsuccessful in logging in with my email and password. Despite reaching out to driver support through the help section and email, the responses received were unhelpful and even requested a screenshot of the issue. Access to the Dasher app is essential for me to fulfill delivery orders and sustain my income. The lack of meaningful assistance or a contact number is causing frustration. Concerns about a potential hack on my account have also crossed my mind, hindering my ability to use the app. I have exhausted all possible solutions, including reinstalling the app multiple times. Please provide a practical and effective resolution to this ongoing problem as I urgently require access to the Dasher app for work purposes. Thank you.

Last night, I received an order and went to the merchant's location only to find out they were out of the items the customer had requested. The merchant asked me to contact the customer, Angelina, who wanted to cancel because the main item ordered, soup, was unavailable, especially the seafood soup. After informing the merchant, they canceled the order, and the customer also confirmed the cancellation. When I tried to report the issue on the app to receive partial pay for my efforts, I was unexpectedly logged out and told I had unassigned myself from the order. Contacting support, I was promised a callback after they spoke with both the customer and the merchant, but I never received one. Despite my attempts to reach support again by phone failing, I am still seeking resolution. It is crucial that someone follows up with me to ensure I am compensated for my time, as the cancellation was not my doing, and I did not unassign myself from the order. Your prompt attention to this matter is greatly appreciated.

I request a prompt refund! I placed an order and even tipped the driver $10. However, I received an email from the driver stating that "DoorDash is letting me out of the delivery." This situation is incredibly frustrating! The lunch was meant for my child at school, and now this entire experience has been tarnished. To make matters worse, the driver messaged me that the DoorDash contact has poor English skills. What a mess! I usually order from Mr. Pickles, who mentioned that DoorDash handles their deliveries. This was my first time using DoorDash, and it has been a disappointment. Please issue a credit to my account immediately. This situation feels like fraud, as my husband had to disrupt a work meeting due to DoorDash's error and lack of professionalism. Trying DoorDash has been a letdown. It's truly disheartening to be let down by a service like this.

Hello, my name is Carmen Falcon. I want to discuss my driving history in relation to my application to work with DoorDash. While traveling with my daughter and granddaughters to visit family on New Year's, I encountered a situation on the road that led to me receiving a speeding ticket in Virginia. Unfortunately, due to financial constraints and the distance involved, I was unable to contest the ticket in court and ended up paying the fine. I have a clean driving record otherwise, having previously driven children with special needs in Scranton, PA. Even though this incident was out of character for me, I understand the implications it may have on my application with DoorDash. As the sole provider for my household, including my daughter and myself, I acknowledge the decision if my application is denied. Thank you for your consideration. Best regards, Carmen M. Falcon, [redacted].

As a new Dasher, I had a challenging night recently. I received orders that had been waiting for over an hour, causing frustration for both the customers and restaurants. Due to receiving the orders last minute, I faced lower ratings and my overall score dropped from 4.80 to 4.33. I want to clarify that the delays were not my fault, as I did my best to deliver the food promptly. Many of the deliveries were also quite far, some up to 20 minutes away, which can be verified in my logs. I truly enjoy being a Dasher and am concerned about potential deactivation. I would appreciate a prompt response via email. Thank you for your attention. Sent from my iPhone

I had to make a delivery for Chipotle in Queens, NY, which was supposed to be a guaranteed drop-off in Queens for $6.67. However, the customer changed their address to the Bronx, NY. I ended up having to deliver the food there, which was over a 30-minute drive and about 10 miles away from where I picked up the food. Despite the longer journey, I was still paid only $6.67 as if it were a Queens delivery. This doesn't seem fair considering the extra mileage and time spent. I believe I should be compensated accordingly for the additional distance traveled. If I had known that I would receive the same pay regardless of the extended route, I would have reconsidered taking the order in the first place.

I started working for DoorDash in [redacted] and did it part-time alongside my main job. However, I realized its income potential and decided to rely on it full-time in [redacted]. Even though I used to schedule work hours easily, in the last 2 months, I've only managed to get an instant dash twice. I'm located in West Palm Beach, Florida, and now I can't find any available hours for work. I used to be able to book shifts a day or a week in advance, but now I can't find any hours whatsoever, not just in my city but also throughout Florida. I'm not sure if I've been banned from delivering or if there are issues with the app. I'm disappointed as I quit my job to focus on DoorDash, but now I can't even find one hour to work next week. I need help with this situation.

While on lunch with four colleagues at Wendy's on International Speedway between 12-1pm, an incident with a DoorDash worker named Beth occurred. Beth was very rude to an African American customer in line, shouting racial slurs and being disrespectful. She threatened to call [redacted] on the manager to get them fired. This behavior created a tense and uncomfortable atmosphere in the restaurant for everyone. Beth claimed she could treat people as she pleased because she worked for DoorDash. This situation needs attention to ensure individuals are treated with respect regardless of their background.

I placed an order on your app on Tuesday night. Shortly after, I received a cancellation notification and was logged out. Unable to log back in, I opted to use a competitor's app. My alternate order went through smoothly. Surprisingly, I then received a notification from your app that a driver was on the way. As a budget-conscious customer, I cannot afford two deliveries. This is my second issue in two days, making the service unacceptable. Competitors provide live chat support and offer more straightforward assistance. Thankfully, I could cancel my order this time, as it's often a struggle to do so. Please address these issues, improve customer support accessibility, and consider customer feedback for a better experience.

On February 28, [redacted], I made an online food order from Bangkok Bay in Redwood City, CA. Unfortunately, there was an issue with the restaurant's app for DoorDash, which caused delays in fulfilling orders. The DoorDash driver, who was very helpful, had to contact the restaurant directly to place my order as the app was down. It would be great if someone could reach out to the restaurant to fix this issue promptly to prevent future disruptions for other customers. Many thanks for your attention to this matter.