DoorDash Customer Service Issues

I recently began dashing and have encountered various issues beyond my control that I believe are impacting my dasher scores. On one occasion, after accepting an order, I arrived at the restaurant only to discover another dasher had already picked it up. Contacting customer service through the app took some time to resolve the issue, resulting in delays in the delivery. Additionally, long wait times at PF Chang’s caused further delays in completing orders, affecting my delivery times and subsequently my scores. My customer service score has now dropped to 4.20, and my acceptance rate is at 80% due to app freezes when trying to accept orders. I am concerned about the potential deactivation of my account and hope to address these issues to maintain a good standing as a dasher.

Hello. I wanted to mention that I appreciate the wide range of options your app offers in Bellevue. Recently, my food deliveries have been significantly delayed, which can be frustrating. It would be helpful to receive updates about any delays. In a recent order, the driver delayed the pickup, resulting in my food arriving cold. Currently, my order is being processed, but the driver seems to be going in the wrong direction from my home. The concern is receiving cold food again. While I value the variety of choices, timely and warm deliveries are crucial for me to continue using your service. It's disheartening to pay for meals that do not meet expectations.

Today, I experienced a significant issue with the service provided by Christopher Anderson. As a long-time customer of Walmart's home delivery, this was by far the worst experience I have encountered in terms of service and attitude. I am a disabled military veteran who relies on online orders due to my disability and age. Initially, Christopher refused to bring my groceries to my door, but after insistence, he reluctantly brought them and proceeded to display rude behavior. He brought a female companion who mentioned DoorDash policy, but I found his demeanor to be unacceptable. Despite being a loyal Walmart customer, I will not tolerate this behavior and do not wish for Christopher to return. This incident has left me highly dissatisfied with the company's representation.

I recently ordered two dishes from Chen's restaurant in Waterloo, both containing chicken. Unfortunately, the first dish with fried chicken tasted like it was cooked with fish, rather than chicken. The second dish had chicken that tasted stale, as if it had been reheated in the microwave after being stored in the fridge for a day. These experiences left me completely unsatisfied with my order, and I even lost my appetite for the food. Additionally, my friend, who is allergic to fish, couldn't even try the dish due to the mix-up. I believe a full refund is necessary in this situation, as it not only left us hungry but also raised concerns about food quality and allergen safety. Despite having ordered from the restaurant before and trusting their food quality, this experience did not meet standard guidelines, especially in relation to allergies. It's concerning to think what could have happened if my friend had unknowingly consumed a meal with fish in it.

I was out of my delivery range on the outskirts of Littleton while my area is downtown. I tried to contact DoorDash support via live chat three times but got disconnected each time without a resolution. It's frustrating that the agents seem unable to assist. I wonder why the system assigned me a delivery in Centennial for pick up and drop off in Highlands Ranch, a 45-minute difference from my location. I've been asking about compensation with no progress. Now DoorDash removed my orders after I went out of my way for deliveries. This lack of communication and support is very disappointing. I need to be compensated for my time and expenses.

I placed an order with an estimated delivery time of 11 to 27 minutes. However, the driver called after about 40 minutes, unable to locate my address despite my attempts to guide them. After several failed tries, I gave up and went to get food elsewhere. When I returned, I found my order tied to the railing. I contacted support but was refused a refund. I am concerned about the safety of leaving food this way. Blaming myself for the driver's inability to follow directions seems unfair. I demand a refund, or I will consider starting a boycott against DoorDash. I have chat transcripts showing that the food was left outside. Customer satisfaction is crucial for DoorDash's success, and negative social media feedback can harm your reputation. Please do the right thing and issue a refund; the driver's lateness is not my responsibility.

I received an email containing a promo code for $10 off a $15 minimum order with free delivery for new customers. I clicked the link to activate the offer, which I could use last night. The initial email was sent on Feb 27, followed by two reminders. The offer expired on 3-5-19. I ordered $16.50 from Rockfish and proceeded to check out. A $11.99 credit was applied, and my total after taxes and fees was $9.51 before tip. After modifying my order, the promo code was no longer valid, even though I hadn't used it yet. Despite attempting to contact support via chat three times, my issue remains unresolved. I was informed by a supervisor that I didn't meet the offer's conditions, despite providing evidence to the contrary. Multiple emails have gone unanswered, resulting in my case being closed due to inactivity. This has been a frustrating experience for me, and I am considering taking further action if the matter is not resolved.

After driving almost 5 hours tonight, upon ending my dash, I could only cash out $7. I am missing at least $58 from the 5 deliveries I completed between 5:30 and 8:45 in Hamilton, Ohio. I believe each of those deliveries should have earned me $30, with 4 of them having a $7 bonus each. This missing money is crucial for me to get a place to stay tonight, especially since it is very cold outside. I am unable to start a new dash and I'm having trouble getting my delivery bonuses from last week. Please assist me as soon as possible as I cannot afford to wait 48 hours. You can reach me at [redacted] or via email at [redacted] Your immediate help is greatly appreciated. Thank you.

I ordered sushi from a local restaurant just a mile away from my apartment, with an estimated delivery time of 9 p.m. The order was picked up at 8:37 p.m., so it should have arrived by 8:42. When I called the delivery person at 9 p.m., they mentioned having other deliveries from Burger King and Subway. They said they had to drop off the Subway order first, despite heading in the opposite direction on the map. The food didn't arrive until 9:25 p.m., completely ruined as the restaurant was closed by then. I paid $81 with a $15 tip, which I regret due to the poor service. The delivery person promised to return the tip but never did. Despite contacting Doordash without success, I've had good experiences with them before. It's clear the issue lies with the delivery service and not the restaurant owner, whom we know personally.

Hello, I'm David I., a Dasher for DoorDash. Unfortunately, I was in a car accident on my way to my first delivery on 03/02/[redacted]. The DoorDash insurance policy states that coverage applies only when the food is in my possession, which it wasn't at the time of the accident. My insurance provider needs evidence that I hadn't picked up the order yet that day, to process my claim. Could someone please provide this information to me or directly to my insurance company? Your help would be highly valued.

I recently received an unexpected order request that was meant to be canceled. Despite speaking with the customer, it seems the order was not successfully canceled by the previous driver, Joshua. I proceeded with the delivery as per instructions: I left the food near the gate quietly to avoid disturbing the sleeping roommate. Unfortunately, this led to a misunderstanding as the customer thought the order was canceled. I have been attempting to reach customer service without success. It is crucial that someone contacts me urgently as I find myself in a challenging situation. The customer refuses the delivered food and requests a refund, expressing frustration and considering no longer using DoorDash. Despite being a contracted driver, I am committed to resolving this issue promptly to maintain customer satisfaction with DoorDash.

Tonight, I had an incredibly unpleasant experience at Hooters while picking up an order for Door Dash. Despite being a regular customer, I waited over 40 minutes for my order. When I inquired about the wait time, I was met with rude and dismissive behavior from the staff. The employee claimed my order had only been ready for 5 minutes, but I knew this couldn't be true based on where I was seated. When I tried to address the issue further, I was ignored and treated disrespectfully. As the only African American customer in the establishment, I couldn't help but feel discriminated against. This level of unprofessionalism and mistreatment is completely unacceptable. I will not be returning to Hooters for Door Dash or as a customer in the future.

I started my shift at 7:20 a.m. My first order was at Walmart, which was not in my normal delivery area. Upon arrival, I called the provided number, but the Walmart employee informed me that their system was down and they couldn't locate the order. I tried reaching out to the customer without success and left a message. I then marked on my DoorDash app that I couldn't complete the order due to Walmart's issue. Later, I received a text stating they would reassign the order. I should have been compensated for the trip and counted towards my peak hours for the extra $4.00. I had two more deliveries after that. This should have also qualified for the additional $4.00 per trip. My last delivery was completed at 9:59 a.m., and I should have earned extra pay from 7:30 a.m. until 10:01 a.m. Unfortunately, I did not receive any of the extra pay as expected.

I had an awful experience with this delivery app. Tonight, after ordering, the driver called me in a panic, claiming he couldn't move. Despite trying to help with directions, he abruptly hung up. When I contacted customer service, the representative was unhelpful and rude, leaving me on hold for 30 minutes. The new driver went to the restaurant, then drove to a different town, leaving us hungry. The situation was mishandled, with conflicting information about the food delivery. The customer service rep lacked empathy and failed to resolve the issue satisfactorily. After waiting for over two hours, I was left with no food and unaddressed complaints. This whole ordeal was a nightmare, especially compared to my positive experiences with other delivery services like Uber Eats. I hope to receive the promised refund as this service was a complete disappointment.

I am requesting a refund for my recent order where the food arrived over 2 hours late. The dasher apparently picked up the order an hour before it was actually delivered. Due to safety concerns, I do not feel comfortable eating the food anymore. I have experienced similar issues before, so I would prefer a full refund to be credited back to my card, not as store credit.

I want to alert everyone about the questionable payment practices I have experienced. I have reached out to the BBB and other relevant parties. Regardless of how the payment system is explained, the drivers and customers are being taken advantage of. It's concerning to see a delivery fee alongside tips, only for the driver to receive a small portion. Tips are meant for the individuals providing the service, not for the company to withhold. For instance, a $6 delivery fee and a $10 tip resulting in the driver only getting $6 is unacceptable. This leaves drivers with very little to cover expenses like gas, mileage, and their time. I believe these actions are unjust, and I am speaking out about the potential for a class action lawsuit. I am advising drivers to note the delivery charges, inquire about the actual tips from customers, and keep detailed records of each delivery to address this issue.

Good morning, I am facing issues with DoorDash. When I try to pick up orders, the app isn't displaying the customer's name, only the pickup location. I tried using the Dasher app on my iPhone, but it seems to have some glitches. I cannot upload my ID photo, and there are issues with taking pictures. Despite having all the necessary equipment and passing the required checks, I can't go online to work and make deliveries. My contact number is [redacted], and I signed up using [redacted] I need assistance with resolving these app malfunctions to continue working as a Dasher.

I currently have a customer rating of 4.66, a competition rate of 93%, and an all-time delivery count of [redacted]. I am interested in catering orders. However, I have been informed that Dash Drive orders are by invitation only at the local office. I understand the qualifications may vary, and I should inquire locally, but I am curious about the Atlanta requirements for Dash Drive order contractors. Is there a way I can share my profile to verify my eligibility and potentially upgrade my app for catering orders and purchase a catering bag? I would appreciate an invitation for an orientation at the office to enable catering orders on my app. Despite multiple visits to the office in the past month for assistance, I have not received a clear solution. Any guidance to help resolve this issue would be highly valued.

I would like DoorDash to simplify the daily cash-out process. Waiting two weeks and completing 25 deliveries is challenging, especially for someone like me who uses the platform part-time due to other job commitments. It would be more convenient to cash out daily once I finish for the day, instead of waiting to reach 25 deliveries. This change would help me manage my bills efficiently without committing to a fixed schedule. My name is Jayden C. and you can reach me at [redacted]. Adjusting this policy would greatly improve the experience for many users like myself who rely on the income but have limited time to dedicate to delivery driving.

As a Dashers, I encountered an issue yesterday where I couldn't get in touch with customers. One client needed a substitution due to an unavailable item at the merchant. Despite attempting to call and message, the customer couldn't be reached. At another stop, the merchant also faced trouble reaching a customer. Even after my attempts, I couldn't establish contact either. Thankfully, both customers were happy with their orders and understood the communication challenge. I'm curious if there's a technical glitch affecting Dashers and merchants contacting customers. Is this problem fixed now? I'm unsure of Doordash's protocol for such situations.