DoorDash Customer Service Issues

I encountered two issues recently. In the past two weeks, I faced problems with two deliveries. Initially, a delivery was attempted at a Naval Base, which requires security clearance, a protocol I lack as a civilian. The recipient could not access the pizza due to the base's security measures. The second incident occurred last night with a delivery from POKEY. Despite following the delivery instructions, the customer did not respond via phone or text. I contacted customer service and waited almost 50 minutes before leaving the location. I even have evidence to support this claim. It was disheartening to be reprimanded by DoorDash when the customer falsely claimed I did not deliver. The customer's lack of response caused an inconvenience, and it is unfair that I was held accountable for their actions. DoorDash's records should confirm the truth of the situation.

I am a Dasher named Brittney W. and my account phone number is [redacted]. I have been waiting for over a month and a half for my submission kit. Despite contacting customer service five times, I've been instructed to fill out a resubmission link for an activation kit each time. However, after following up, I was informed that my resubmission was not in their database. I am frustrated with the lack of progress and need a concrete solution to this ongoing issue. Simply sending me another link that doesn't work is not resolving the problem. I urge the support team to investigate why the links are not being received before suggesting the same solution again. Your assistance in addressing this matter promptly would be greatly appreciated.

I am a Dasher. I have been waiting for over a month and a half for my activation kit. Despite submitting the form multiple times, I have been told that my resubmission for the activation kit is not in their database. It feels frustrating to receive the same link and not get any further. I am looking for a solution to this ongoing issue. Kindly investigate why the links are not being received before sending the link again. Your attention to this matter is greatly appreciated. Thank you.

A purchase was made at Hudson Grille on March 17, [redacted] at 10 p.m. Shortly after placing the order, we wished to cancel due to an incorrect address and tried updating the phone number for the driver without success. Despite speaking with Cheryl, who promised to contact the driver for the address change, there was no further communication, no delivery of food, and no refund. Subsequent attempts to contact a supervisor resulted in abrupt disconnections. Hoping for a resolution from management, instead of another customer service representative, as we feel dissatisfied with the situation. The lack of follow-up and service failure left us feeling like we gave the driver a free meal without receiving the service we deserved.

On March 17, [redacted], I placed an order at 10 p.m. from Hudson Grille. Immediately after ordering, I tried to cancel due to an incorrect address and needed to update the driver's phone number, but I was unable to cancel. I contacted a representative named Cheryl who said she would reach out to the driver to deliver to the right location, but there was no follow-up, no food delivery, and no refund. When I called back and requested to speak with a supervisor, the call disconnected. I hope someone from management can address this issue instead of a customer service agent since I was promised a refund or food delivery but received neither. It's frustrating to think we essentially gave the driver a free meal and received such poor service throughout this ordeal.

I own three restaurants in the Raleigh area. I previously used your service but have decided to stop using DoorDash at all of my locations. If you need more information on why, please contact me directly. There was a review from someone claiming to work for you, but we are not affiliated with your company. The information provided in the review was false as the person had ulterior motives due to being caught stealing.

On March 22, [redacted], My name is Julia Massa, I received a letter from the IRS alleging that I worked for your company through DoorDash, which is completely untrue. I have never been employed by you or received any payments from you. The customer service I have experienced has been unsatisfactory. I request that DoorDash investigate this error promptly. I am willing to pursue legal action to prove my innocence. I will be sending you a copy of the IRS letter. This situation has caused me immense stress. I have also notified my lawyer. Julia Massa

I have a suggestion - perhaps in addition to requesting more information, you could consider reaching out to the assigned driver hired by DoorDash to inquire about the situation. As a first-time customer, I regret to say that due to several reasons, I won't be using DoorDash again. 1. I placed my order around 1:15 p.m., and my meal arrived over an hour later. 2. The food arrived cold. 3. The map provided by DoorDash was inaccurate, and I was unable to confirm the location as I couldn't provide additional instructions to inform the driver that I was at Disney Animal Kingdom Resort, especially being unfamiliar with the area as I am on vacation. 4. I communicated with the driver, who had difficulty with English. After becoming very impatient, I texted her. 5. The meal I received was not worth the delay and the late delivery, as it was not a high-quality gourmet meal. My experience with DoorDash has left me disappointed, and I regret trying their service. It was my mistake, and I'm disheartened by the outcome.

I am a loyal customer, but my recent experience was disappointing. The delivery person marked my order as picked up, then began texting me unnecessarily. She requested a cash tip despite me tipping online. She deliberately delayed my order in increments of 15 minutes after picking it up. I felt uncomfortable with her behavior which made me unable to enjoy the food. When trying to cancel the order online, I was unable to and was told by chat support that a refund was not an option, even though I did not ask for one. As a result, I didn't receive my paid meal and am now out almost $20. This strange encounter has left me hesitant about using your service again.

I would like a refund for the tip I gave to the Dasher who made errors with my order, as well as a refund of the service fee paid to DoorDash for the overall poor service provided. The timely delivery of the missing items could have been ensured if a replacement had been dispatched before the store closed. Despite notifying DoorDash about the missing items before the store closed, my order was not given priority. After waiting for an hour, I was informed that my order couldn't be fulfilled because the store had already closed. When I called the Dasher at 10:25, he mentioned he would return with the missing items, but by 10:40, I couldn't reach him and had to report the issue to DoorDash. It's disappointing that I wasn't informed earlier that my items wouldn't be delivered, as I was left waiting for an hour. This experience was extremely disappointing and ruined what was supposed to be a special anniversary celebration.

Earlier today, I accepted an order and as I headed to the restaurant, another order came in and I accepted that one too. When I arrived at the first restaurant, the app instructed me to pay with my red card. However, I received a text asking me not to use the red card as DoorDash was still processing the order. After waiting and not hearing back, I contacted support. The support agent advised me to use the red card to pay for the food. By then, both orders were delayed, and I missed out on accepting four more orders. This was an unusual experience for me, and it significantly dropped my acceptance rate. The first delivery went smoothly, but the second one was challenging. I had difficulty reaching the customer and the whole process took nearly two hours for just $11, which didn't feel worth it considering the time and effort put in.

I am Deborah D., a Dash in Toms River, NJ [redacted]. I have been experiencing ongoing issues with the app. When my area in Toms River becomes available (turns pink) and I try to schedule work hours, I encounter an error after setting my availability time and the map turns gray with no further action. I have tried troubleshooting by reinstalling the app, using airplane mode, and refreshing the screen to no avail. The number provided for assistance did not lead to a resolution either. I have attempted to schedule hours multiple times in different time slots with no success for the past two days. I have also not been able to access the extra $5-$6 incentives for breakfast. I urgently need help to rectify this issue as I am eager to work.

I am D. D. a dasher in Toms River, NJ, and have been facing recurring issues with the Dasher app. Whenever my area turns pink, I select it and set my available hours, but then I encounter an error message that prevents me from proceeding. Despite trying various troubleshooting steps like reinstalling the app, using airplane mode, and refreshing the screen, the problem persists. The hotline I tried to contact was unhelpful, and I cannot reserve any hours to work. I have attempted to access available hours at multiple times of the day without success. It is frustrating not being able to make use of the breakfast bonuses offered. I hope someone can assist me in resolving this issue promptly as I rely on this job.

I recently delivered an item, but the customer provided the wrong address, so I delivered it to the correct location. Unfortunately, the app did not allow me to complete the delivery on time due to the new address. Even though it mentioned that an agent would contact me shortly, I did not receive any communication. I have evidence in the form of screenshots showing the customer's directions to "[redacted] Monroe St" and my location upon delivery. I had to drive an additional 2 miles to reach the original location to complete the delivery as required. While I appreciate working for the company, I have been dissatisfied with the app and customer service. Thank you.

On March 24th, I placed an order with Wendy's through DoorDash. The driver experienced delays picking up the food, causing it to arrive cold. Additionally, the order was missing items and handed over in an unprofessional manner. Despite reporting the issue multiple times to DoorDash, I have not received any response. I am disappointed by the lack of customer service and would appreciate a refund for the $16 order.

I was very disappointed with the service provided by DoorDash recently. When we placed our order, the delivery driver assigned, "Jane," arrived at the restaurant to pick up our food but then left without delivering it, claiming she wouldn't take the order. After a long wait and numerous calls, we were able to receive our meal. This behavior is unacceptable as it caused a lot of inconvenience for us. I believe some form of compensation is due for this issue. I hope that DoorDash can address this matter promptly, as we have been loyal customers for quite some time. Thank you.

Hello, I am Thomas Cherry. Today, I completed a DoorDash delivery from 11 p.m. until 11:30 p.m. On my second-to-last delivery, I picked up an order for a customer named Cat Cat at Gatti's Pizza. The order appeared to be prepaid, so I did not use my red card. However, after dropping off the order, I received a notification that I received a payment of ** dollars from the customer, which was then deducted from my earnings. Since I did not receive any cash, I am requesting a refund for the amount taken from my earnings due to this mistake in the app. Despite earning ** dollars today, it seems like it has all disappeared because of this issue. I am hopeful to hear back soon and receive the correct payment for my services today. If needed, my contact information is provided as [redacted] Thank you.

I placed an order for McDonald's breakfast at 9:51 am and received an email confirmation indicating a 46-minute wait time. However, it's now 11:41 am, and my order has still not arrived. Waiting for two hours is definitely unreasonable, and to add to the confusion, the driver called me claiming to be waiting for the food even though I received a text 10 minutes prior stating that the food was already picked up. It seems like there are some serious issues with my order. I am frustrated that I can't cancel the order since McDonald's acknowledges receiving it, but the driver is saying otherwise. I am requesting a refund for this order. If this is the standard service provided by DoorDash, I may have to reconsider using your platform. I have used DoorDash sporadically, but if long wait times like this persist, I will switch back to Uber Eats and Grubhub, where I have never experienced such lengthy delays.

Hello, I placed an order with DoorDash around 11:15 AM today. I experienced some challenges with the delivery time fluctuating from 20 minutes to 75 minutes, but the order eventually arrived. While at work, the driver contacted me and waited in the parking lot, prompting me to walk over to collect the food instead of delivering it to me directly. Furthermore, the driver omitted my drink from the order, which I had paid $3 for. Despite confirming she would return with the drink, it has been over an hour, and she has not come back. This is disappointing as the distance is only 15 minutes away, and the incomplete order and subpar service have left a negative impression. I tipped the driver $3, expecting a full order and convenient delivery. I hope these issues can be addressed promptly. Thank you for your attention.

I am seeking clarification as to why there has been no follow-up after a supervisor assured me that the issue would be escalated to a manager within 24 hours. I am also wondering why my requests to speak with a supervisor to resolve this matter have been denied. My credit card on file was canceled by DoorDash shortly after I requested a refund for an order that was never placed. Although the refund was issued, DoorDash proceeded to cancel my credit card. I was informed that this was done to prevent me from ordering again due to my complaint. This seems to be a pattern for customers requesting refunds for non-existent orders. I expect a callback within 24 hours at [redacted], or I will escalate this matter to the state attorney general. Sincerely, Bob Cole.