I want the correct discount as I was trying to purchase beach flip flops and beach mats...

GetHuman4844445's Store Feedback issue with Dollar General from May 2020

Help with my Dollar General issue
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The issue in GetHuman4844445's own words
Get the products for the advertised discounted price. ... I want the correct discount as I was trying to purchase beach flip flops and beach mats. They all had signs that said **% off but when my items were rung up (after having been told by the cashier that i needed to download the app which took a few minutes extra due to poor reception in the store), the **% had not come off. The cashier called over Jody who stated that the **% off was for “yellow dot” items and “the mats are regular”. She also said tat the **% discount was for employees. I told her that the sign said **% off the items. She walked away after I asked why the **% had not come off (when i entered my phone number previously and when she directed me to, I got a message that said “cannot use * phone numbers”...etc. The cashier had tried to help by putting in a phone number). I asked the cashier if there was another or real manager to clarify* Rohan then came over and asked what was needed. I explained and the cashier explained that the **% had not come off the items (* flip flops). Rohan walked towards the beach area and looked at the other flip flops hanging on the hooks. He said he didn’t understand what the issue was and I said that the flip flops say **$* but nothing came off. I also showed him that the beach mats were in areas that were marked **% off* he looked and said that they had to have yellow dots on the tag. He walked towards the front and said he would take off the **% once and asked how many I was getting* I told him I was getting * because it was **$*. When i got back to the front, the cashier said “Where is the other flip flop?”—Rohan apologized and said “Sorry. It’s where the other ones are.” I smiled and said, “You’re gonna have the customer do the work? It’s ok, I need the exercise.” The cashier offered to go, but I told her it was alright. When I got the other pair, Rohan said he already took off$*.** off one pair. He walked away. I asked the cashier what the total was for both and she said “$*.**”. I asked her how could it be more now when Rohan said he discounted the cost. I called him over to explain and he reluctantly returned to the register and kept saying “I’m not taking off anymore. I’m not taking off anymore. You disputed the yellow dot and I took off more than i should have. I took off $*.**”. I asked him how much was the total for both flip flops and he said “$*.** * $*.**” and I said “That’s *.**. So how is it more now with the discount than before?” He said “I don’t know, you’re holding up my line” and I told him that “As a customer I am asking you to explain why it costs more” and he said he will call his District Manager and he will either tell him to correct it or remove it from the shelf. I would like the correct discount and an apology from him for his rudeness as he acted as if I was bothering him and should not question the cost. Jody acted as if she had no patience as well* the cashier was helpful. Thank you, Wendy
The two managers who were supposed to be managerial were rude and acted as if I shouldn’t question why I was being charged more than what the discounted price said.
Giving me the discount that I am entitled to. Also, Rohan vehemently told me over and over that “I am not taking off anything more! I am not taking off anything more!” He needs to be mandated to take a course on what great customer service is. Instead of telling me, “Miss, you’re holding up my line”, he could have asked me “Would you mind waiting on the side until we get the line down?” If I said “No”, then he could have taken the time to explain and get another cashier on the register—there was enough staff. That is what customer service is all about—I was respectful and even made a joke when he told me I would have to get the flip flop that he had left in the “beach section” of the store (instead of retrieving it himself as he was the one who took it and left it there). I want the other manager (Jody-I was told she was a manager by a worker) to get customer service training as well because instead of telling me “I’ll get someone who might be able to help”, she mumbled something under her breath and walked away. I would also like for the cashier to be monetarily recognized for good customer service because if I was annoying her with my questions, she didn’t show it. I want her recognition to be displayed in the store—employee of the month type of recognition with her name and*or her picture if she doesn’t mind pictures. I would also like to receive one of the beach mats free for what I had to endure.
I’ve been a customer since the store opened in Mount Vernon NY and have referred MANY people there. I also go there *-* times a week. I will let my friends know about my recent experience and will share it via Social Media (Yelp, Facebook and Twitter) as well. I am pro-good customer service and when I am treated well, I contact management and give commendations. When I am treated poorly,I expect the situation to be satisfactorily rectified. In this case, I suggest that there be some type of monitoring of staff, including Managers to make sure that their customer service is up to par. Managers set the tone for the store* if they are rude and disrespectful, the support staff may think that that is how customers are to be treated.
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Dollar General

Flip flops and beach mats
Store Feedback issue
Reported by GetHuman4844445
May 19th, 2020 - 3 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 503 others
0 customers following this


GetHuman4844445 started working on this issue
May 19th, 2020 9:30pm
GetHuman4844445 indicated the issue is not fixed yet.
May 20th, 2020 5:25am
GetHuman4844445 indicated the issue is not fixed yet.
May 20th, 2020 11:17pm
GetHuman4844445 shared this issue with followers on Twitter
May 20th, 2020 11:17pm
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May 20th, 2020 11:18pm
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May 20th, 2020 11:49pm

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