I finally got to a human and not sure but they might have turned my card back on. I was cut off right in the middle of our conversation but i gave them enough info that they knew my problem. Have not had a chance to see if the card is working or not. I am praying that it is. Getting my first chemo treatment tomorrow for Pancreatic cancer and will try to use the card for Co-payment.

GetHuman-tomeast's customer service issue with Direct Express from May 2020

Help with my Direct Express issue
Before contacting them, items GetHuman-tomeast may need:
Card number, Name on account, Last 4 of SSN, Address on account, and Your birthday
The issue in GetHuman-tomeast's own words
Get my card turned back on. ... My card was locked out and all I want is to unlock my card. I have already missed * doctor telephone calls because for * days have been trying to contact customer service. Nothing but music and a recording. I have pancreatic cancer and need this money bad for hospital care.Please, just unlock my card. I am Thomas Easterling. ***-***-****. there is no options on the customer service * anymore. just your card number. This might be a way to flag you and know who you are and simply not answer. Not sure but I need help NOW. Still no answer.* Card is now working after days of trying to talk to a a human. How hard could it be to answer a phone. Damage has already been done but at least I can move foward now. Thank you GET HUMAN for your help.
I have Pancreatic cancer and chemo. Need money for hospital stays. Landlord wants rent.
Just cut it on and notify me.
Been with direct express for * years now
calling, calling, calling to nothing.
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Direct Express

direct express.
Customer service issue
Reported by GetHuman-tomeast
May 29th, 2020 - a year ago
Not resolved
Seen by 23 customers so far
Similar issue to 13855 others
0 customers following this

Timeline

GetHuman-tomeast started working on this issue
May 29th, 2020 3:35pm
GetHuman-tomeast shared this issue with others over email
May 29th, 2020 3:36pm
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May 29th, 2020 9:00pm
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May 30th, 2020 1:45pm
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May 30th, 2020 2:34pm
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May 30th, 2020 2:38pm
GetHuman-tomeast indicated the issue is not fixed yet.
Jun 1st, 2020 12:08pm
GetHuman-tomeast indicated the issue is not fixed yet.
Jun 1st, 2020 12:12pm
GetHuman-tomeast indicated the issue is not fixed yet.
Jun 1st, 2020 12:36pm
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