Ive been calling for over a week. I need to log in to my online acct so i can print the...

GetHuman2460950's customer service issue with Direct Express from March 2019

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The issue in GetHuman2460950's own words
Ive been calling for over a week. I need to log in to my online acct so i can print the statement that I receive funds on the first of every month * every month. It will not let me log in. Says there working on website. I called and was told that they cannot send the printout i need because they are working on site. However my friend can log into to her acct. I need to contact them asap but I wait on hold for ** min and get cut off. They are never easy to contact...you would think since our government uses this company for our SS money they would be easier to contact. Im going back to a checking acct as soon as i can. I just want to get this online acct straightened out so i dont have to wait to try and speak to someone and get hung up on once again.
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Direct Express

Customer service issue
Reported by GetHuman2460950
Mar 12th, 2019 - 5 mons ago
I have an issue with Direct Express too
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Seen by 1 customer so far
Similar issue to 7913 others
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Timeline
GetHuman2460950 started working on this issue
Mar 12th 2:10pm