I recently purchased the DIRECTV Plus AT&T Internet *** package from Costco on...

GetHuman4444044's customer service issue with DirecTV from March 2020

Help with my DirecTV issue
The issue in GetHuman4444044's own words
I recently purchased the DIRECTV Plus AT&T Internet *** package from Costco on *********, Acct * *********. At the time of purchase, I was informed that I could get up to four (*) Genie boxes at the same time with the installation*activation fee waived. I was also informed that if I had Smart TV's that I could get one (*) Genie box with DVR (my request) and stream the DIRECTV programming on my Smart tv's. The Genie * DVR was installed successfully on ********* and the Internet was installed on ********. neither the tech nor I could successfully install the DIRECTV app on the smart tv's and after some time, it was determined that feature was no longer or not available. This was contrary to what I was told*sold on *********. Between ********* and the present, I have called several DIRECTV numbers for customer service to see if I could have two (*) Genie receivers installed that had been offered on the original offer, *********, without the installation * activation fee of $**. I have been put on HOLD and transferred to multiple service, technical and loyalty departments and spent greater that * hours on the phone with no resolution as of this time. I even revisited the sales person who attempted to have the issue resolved, unsuccessfully, on ********. **My request for assistance is simple. I would like to have the two (*) Genie receivers installed that I had been offered with the original sale without the installation*activation fee. I understand that I will still pay the monthly fee for each receiver however, I feel that I should not have to pay a fee for the installation* activation of the boxes that would have been waived if the sales and tech staff had been better informed at the time of the original purchase.

GetHuman4444044 did not yet indicate what DirecTV should do to make this right.

How GetHuman4444044 fixed the problem
I had to go to the social media page, Facebook, and post on Messenger the issue. I was then routed to a Live CHAT that the agent was able to resolve the issue where others in the CHAT were not.
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Customer service issue
Reported by GetHuman4444044
Mar 10th, 2020 - a year ago
GetHuman4444044 shared how to fix
Seen by 27 customers so far
Similar issue to 2182 others
0 customers following this
Items needed
Account phone number
Billing address
PIN or password on the account
Name on account


GetHuman4444044 started working on this issue
Mar 10th, 2020 1:23pm
GetHuman4444044 confirmed the issue is fixed. Hooray!
Mar 10th, 2020 5:47pm

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