I have no picture. Remote works on volume only even with no picture . Screen lights up...

GetHuman1220387's customer service issue with DirecTV from September 2018

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Tip from another customer
If you are looking to troubleshoot any DirectTv devices then click here http://soc.att.com/2yEr2Y6. You should be able to find all the information needed or call the phone number on the top of your bill.
The issue in GetHuman1220387's own words
I have no picture. Remote works on volume only even with no picture . Screen lights up. Shows tv brand hdmi*
GetHuman1220387 did not yet indicate what DirecTV should do to make this right.
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Customer service issue
Reported by GetHuman1220387
Sep 27th, 2018 - 21d ago
I have an issue with DirecTV too
Not resolved
Seen by 2 customers so far
Similar issue to 6933 others
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GetHuman1220387 started working on this issue
Sep 27th 11:25pm