I successfully cancelled my directv account after moving. Account ********. It took o...

GetHuman1033355's customer service issue with DirecTV from August 2018

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The issue in GetHuman1033355's own words
I successfully cancelled my directv account after moving. Account ********. It took over * hours on the phone. I finally got a great customer service manager named Beverly who confirmed we had a technician confirm we could not get a signal and took our account back to the date we moved and shut it down. We moved *-**-**. When she did all her work on our account, we were to get a credit back for about ** dollars. A week ago, we got a new bill for existing nfl sunday ticket ordered for this coming new year. We don’t have an existing account. I don’t want to spend hours on hold again. I want someone to look at our account history and confirm to me from directv that you all see we owe nothing and the bill was a mistake. I loved Direct TV. I am a ** year ATT cellular customer and was so happy when I could get direct TV in my bundle. When we aren’t in this apartment anymore and I can have direct TV again, I look forward to it. If this is not resolved for me, I not only will never consider Directtv again, I will contact AT&T and move my family plan to another carrier. Don’t even call, if I am to be transferred to anyone. Forward this to whichever department Beverly worked in. She was the one who seemed to get what needed to happen.

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DirecTV

Customer service issue
Reported by GetHuman1033355
Aug 24th, 2018 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 5225 others
0 customers following this

Timeline

GetHuman1033355 started working on this issue
Aug 24th, 2018 9:56pm