DirecTV Customer Service Issues

I have attempted three times to return the cable boxes to you without success. I spoke with Alberto through chat, but he could not provide a solution. I canceled my DirecTV service on July 28th, and I was instructed to take the equipment to FedEx with my account number and name. On July 29th, my son returned the equipment, but FedEx couldn't locate my information. After contacting DirecTV on July 30th for an order number, I revisited FedEx with no luck. Today, Alberto suggested using UPS to return the equipment. I am unsure if this service is free or if UPS will encounter the same issues as FedEx. Can someone clarify this for me? My account number is [redacted], and my name is Esete Demissie.

Firstly, I noticed a charge of $20.00 on my account that I did not authorize or recognize, and I request a credit for this amount. Secondly, I have recently been charged for an NFL Sunday Ticket [redacted] service, which I have no interest in as I do not watch or follow NFL Football. Kindly cancel this service and refund my account. Please note that the phone number provided is a landline and cannot receive text messages.

I am extremely disappointed with the poor customer service and long wait times. After having the Genie installed and discovering that our SWiM was damaged during a storm, we were promised a credit for the days affected. However, we have not received any updates on this matter. It is disheartening when representatives push AT&T services despite our disinterest, especially considering we have been loyal customers for 9 years. When inquiring about promotions, we found there were limited offers available. Treating existing customers in this manner is unacceptable. I am requesting a credit for at least 5 days on our account and would like to receive the NFL ticket for free or with appropriate compensation. The lack of customer service quality since the acquisition by AT&T is truly shameful.

I recently called to add another set-top box to my household. The representative advised standard definition boxes were no longer available. She proposed upgrading to high definition at no extra cost, which would include a $21 shipping fee. Despite my confirmation with her twice that there would be no additional charges beyond the $7 per month for the new box, the installer later stated the high definition service would be an extra $15 on top of the $7 agreed upon. This miscommunication led to dissatisfaction and consideration of canceling the service. I now plan to research other cable providers or explore streaming options. I believe a refund for the $21 shipping fee is warranted due to the unmet agreement.

I am reaching out about an issue with my Direct TV account. I was misled into signing a 2-year contract after being assured by an AT&T store that it was just for a price guarantee, not a binding agreement I could cancel anytime. The installer misrepresented the paperwork I signed the day of installation as just a confirmation of service satisfaction. Due to my mental disabilities, I struggle with written instructions, and if I had known it was a contract, my wife would have been involved. Direct TV promised to waive the early termination fee after acknowledging the deception, but I have received a bill for over $[redacted]. The stress and confusion caused by this situation have been overwhelming. I have raised complaints with various agencies about this unethical sales practice. I am requesting Direct TV to show empathy and compassion by honoring their commitment to waive the fee. Thank you for your attention to this matter.

I haven't had TV for a month now. I scheduled a service call to replace the main wireless Genie box. The tech support team called the day before the appointment only to say it had been canceled, but couldn't explain why. I made another appointment, but the same thing happened - cancellation. This has happened three times now, and I can't seem to get any clear answers. I'm frustrated and considering reporting this to the BBB and contacting the state attorney general. This feels like a breach of contract on their end, and I believe the contract should no longer be valid if they can't fulfill their part of the agreement.

Concerns with DIRECTV Customer Service Dear DIRECTV Customer Service, I am writing to document the ongoing issues I have experienced with your customer service. Despite numerous phone calls, I have been unable to resolve the problems I am facing. Here are some key points regarding my recent interactions with DIRECTV: - The initial letter regarding the equipment upgrade required by April [redacted] led to misunderstandings due to language barriers with representatives. - Following a service call, conflicting information was provided regarding installation fees and signal quality. - A scheduled installation service was canceled, citing poor signal quality at my location. - Subsequent follow-up calls with customer service representatives, including Ryan Smith, were challenging due to language barriers. - Promises of a troubleshooter visit to address the equipment upgrade issue were not fulfilled. I am left with several questions: - How can I confirm if I will receive the necessary service upgrade by April [redacted]? - Who within DIRECTV can provide me with a definitive answer to my concerns? - When will DIRECTV address and resolve the issues I have encountered? - Will I need to consider switching to a different service provider due to these ongoing problems? My experiences with DIRECTV's customer service have been frustrating and inconsistent. I hope to receive a satisfactory resolution to my concerns promptly. Sincerely, R.N. Symonds, Jr. (Customer Account: [redacted]) CC: Connecticut Consumer Protection Federal Communications Commission (FCC)

Subject: Assistance Needed with Directv Account Hello, I am encountering issues with my Directv account. While I can access the Directv app and perform other activities, I face difficulty when trying to make payments. The system prompts me to log in again and does not recognize my password, despite it being the same one used to connect previously. This problem has persisted for months, with fluctuating monthly charges. Although I was offered a $20 per month deal for a year starting last February, this rate has only been applied once. I urge for this discrepancy to be rectified promptly to avoid any potential late fees. My attempts to seek assistance via phone have been challenging, with long wait times and limited availability overnight, which is more convenient for me. I kindly request for all notes from my previous calls to be reviewed and considered for a credit adjustment for the excess charges incurred since February. Furthermore, I was misled by a representative who signed me up for Directv at my doorstep, providing inaccurate information about pricing and contracts. I would appreciate a streamlined billing process where my AT&T bill covers both services to simplify matters. I await your prompt response to address these concerns. Best regards, A. Flangan

After ending my 10-year service with an account number of [redacted]2 in June, I returned the equipment and was promised a $41.54 refund. I spoke with Ralph Chester on 7/21, who said my refund was on the way, but as of July 31, I hadn't received it. When I called and spoke to Kim, she placed me on hold for 10 minutes with background laughter. She mentioned they were in Florida and of Jamaican descent before abruptly ending the call. I called again and was put on hold for over 90 minutes in total, with now Martin Corren answering and then putting me on hold again. I'm frustrated and concerned if there is a delay tactic for refunds. As of now, I've been on hold for 23 minutes.

I kindly request that this message be escalated to the Retention Department for your review. I have been unsuccessful in getting a satisfactory response through the telephone system, so I am resorting to writing this letter. Your customer service process has been terribly frustrating since I signed up for your service. Whenever I visit Sam’s Club, I am approached by your Directv sales representatives. During my last encounter, I mentioned the frequent service interruptions during rainfall. The salesman suggested I upgrade my equipment, citing the significant investment made by AT&T. I scheduled an upgrade for 05 AUG 18, but the technician never arrived. I was later informed they lacked the new receivers, so my appointment was rescheduled for today, 11 AUG 18, between [redacted] and [redacted]. Once again, no technician appeared, and I was told there was a shortage of staff. I was left on hold for 20 minutes before learning that error code [redacted] is just something I have to tolerate. This contradicts what your salesperson assured me. Despite waiting for another 4 hours, there was no mention of compensation for the inconvenience. I reside in a rural area and rely on satellite TV during severe weather. Cable is not an option, leaving me with Directv or Dish. The customer service experience has been exasperating, and I am unaware of the return process in the event I switch to Dish. Is there a solution to improve this situation, or will I continue to endure poor technical service and customer support? It is essential to note that I require a larger satellite dish due to my location. If upgrading the receivers would help, I am open to that suggestion. Please send someone to resolve this issue promptly. Initially, I planned to send this letter via mail, but my wife came across this online complaint platform. This marks the fourth occasion where we scheduled a 4-hour appointment window, only to be left waiting without any technician showing up. I am puzzled by this treatment and seek a resolution.

I have congestive heart failure and financial struggles. I informed the representative that I won't be able to make the payment until the 23rd or 24th of August. They still owe me $[redacted] for movies approved over my limit. Despite them trying to credit me three times, nothing has happened. I can pay $[redacted] on the 24th. Please reconnect my service, as street kids are causing trouble and I need TV to pass the time while bedridden.

I have been a loyal customer of Direct since [redacted], and there have only been a couple of times where I might have missed a payment. I believe that's a pretty good record considering my circumstances. I am trying my best and being very cautious with my spending due to financial constraints. The majority of my expenses are for essential needs like food and transportation to the doctor three times a week. The round trip from Lake Havasu to Quartzsite is roughly [redacted] miles, and my truck does not have the best gas mileage. I thought I was keeping up with my payments, and if I have fallen behind, I apologize. I appreciate any assistance you can provide and hope to resolve this matter promptly. Thank you for your understanding.

On May 7, [redacted], I contacted ATT/Direct TV regarding transferring my services to my new location in Georgia. Unfortunately, ATT internet was not available there, so it was ended without charge. I was informed by customer service representative Care that there would be a $[redacted] fee to transfer Direct TV. Despite my request to waive the fee and my explanation that retaining me as a customer would be more profitable due to my nine-month contract ending on January 28, [redacted], the request was denied. Consequently, I decided to cancel the service on that same day and was informed it would cease on June 2, [redacted]. Since then, I have received statements and a $29.99 refund for an overcharge. I have been reassured that I do not owe this amount. However, your company is threatening to send me to collections over this balance. I have documentation of all communications and transactions and am willing to provide them if needed. I am disappointed with how this matter has been handled and expect a resolution. My ATT Internet account number is [redacted]84, and my Direct TV account number is [redacted]7. Thank you.

Dear Customer Service, I have been a loyal DirecTV customer for over 10 years. Recently, I tried DirecTV Now and was unsatisfied, so my wife and I decided to return to DirecTV. Today, we had an appointment scheduled for re-installation between 8am and 12pm, according to the email sent by DirecTV. Unfortunately, the technician did not show up. When I called customer service to address this issue, the representative seemed to think the situation was great, which was very frustrating for me. I had to find someone to cover for me at work while waiting for the technician to arrive. The customer service agent informed me that the appointment was actually scheduled between 12pm and 4pm, which was news to me. I asked when the technician would arrive based on the original 8am to 12pm timeframe mentioned in the email. Despite being told the technician was dispatched at 11:30am, it is now 1pm and there is still no sign of them, leading to the need to reschedule. As a long-standing customer, I am extremely disappointed in this experience with DirecTV. If the rescheduled appointment does not provide an exceptional customer service experience, we will have no choice but to cancel our service and switch to a competitor. I believe that 10 years of loyalty should count for something in today's fast-paced customer turnover landscape. Sincerely, Paul P.

I canceled Direct TV on 07/21/[redacted] with a representative named Harry and was promised a $20.00 refund for a previous charge. However, on July 3rd, [redacted], I was billed $35.00, and on August 3rd, [redacted], another charge of $40.00 appeared on my account. I have never used the Direct TV Now service and want it canceled immediately. I specifically only want to keep my Direct TV subscription and not have any association with Direct TV Now. I regret accepting it from the employee Janice and now I am unable to remove it or the associated charges.

Subject: Directv Service Experience I recently encountered extreme difficulty trying to do business with Directv. Being a long-time customer of Dish Network, due to broadcasting disputes, I decided to switch to Directv for better channel offerings. However, my experience with installation was a disaster. The first appointment was a no-show, claiming no one answered the door, which my cameras dispute. Despite customer care granting a $[redacted] credit, the service was unsatisfactory. The second installation attempt was hindered by weather conditions and lack of proper equipment. The third attempt was rescheduled due to missing parts, causing inconvenience. Each interaction with customer care involved long hold times and language barriers, making communication challenging. Ultimately, I had to reconsider my decision and reactivate my Dish Network account despite fewer channels and higher costs. With three failed installation attempts resulting in wasted time and effort, I have decided to end my dealings with Directv early on. Thank you for the lesson learned, and I am relieved to have avoided further investment in this service.

I recently signed up with Direct TV after being told my card would only be charged $35 at the time of signing up. The representative assured me that he would remove the card for auto pay afterward. I was also informed that I would have internet set up and a monthly bill of $90. However, it appears that a payment has already been processed, leaving me feeling deceived and misinformed. I am frustrated as I believe the sales rep provided me with inaccurate information solely to make the sale. I am requesting an immediate refund to my card and exploring alternative payment methods. Since switching from Cox after 20 years, I have encountered numerous issues with this new account, adding to my frustration.

We signed up for DTV Xtra and were given premium channels like HBO, STARZ, SHOWTIME, and CINEMAX at no additional cost. Despite canceling before the deadline on June 20, [redacted], we were still charged. After contacting the local office and receiving assurances that it was resolved, $[redacted].94 was taken out through autopay. Although our recent bill no longer shows the extra charges, the credit of $10.80 falls short of the $65.97 due, leaving us owed $55.17. We were additionally charged $53.83 this month, with only $1.34 credited towards the next bill. The July bill states the credits have ended, but we have proof to the contrary. We feel tired of these recurring issues and miscommunications. Please rectify this situation promptly to maintain a positive and fair customer-provider relationship.

Hello, I previously reported this issue five years ago. In Syracuse, New York, the CW network is available in high definition on Spectrum Cable but not on Directv. WSTQ-CW6 was added to the Spectrum digital lineup in [redacted] on channel [redacted], providing high definition programming for CW6 primetime shows, Yankees baseball games, and ACC Network sports during Syracuse University athletic events. Tonight, the Yankee game is airing on the local CW station instead of the YES network, limiting the viewing to non-HD quality. This affects watching popular shows like Flash, Arrow, and The [redacted], as well as ACC games involving Syracuse University. It remains unclear why Spectrum can broadcast CW in HD while Directv has not made the same update, causing frustration for viewers like myself who have been awaiting this enhancement for years. Thank you, Ron

I pay for my Direct TV account monthly with my VISA credit card through auto pay. However, for the past 5 months, including yesterday, I have been receiving email notifications for a monthly charge on an AT&T auto pay account that I do not have. Direct TV processes my payments using my VISA account, which ends in [redacted] according to the monthly emails. Despite confirming payments with Direct TV, I continue to receive these erroneous billing emails. I contacted AT&T, and they confirmed that I do not have this account. I even forwarded the spoof notices sent by AT&T to the provided address. I need assistance to rectify this billing mistake as soon as possible.