I am un happy with my bill . I have been a loyal customer for ** to ** years. Last year...
GetHuman-stermere's customer service issue with DirecTV from July 2018
Help with my DirecTV issue
Next: our robot will wait on hold for GetHuman-stermere to get a DirecTV rep on the line!
Always use the GetHuman Phone tocall DirecTV. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman-stermere's own words
I am un happy with my bill . I have been a loyal customer for ** to ** years. Last year I made a deal for $**.** a month payment for two tvs. I stated to the woman what happens when its over and she stated simply call again and we will make you another deal. Now my payment has almost tripled in price going from ** to ***. which is absolutely ridicoulous. We do not have updated devices no dvrs. its the same as when we started with you. So I called and explained everything and the girl said we do not make deals. I said then you shouldn't have employees stating that. I asked to talk to higher up. she put me on hold for ** minutes and then I was disconnected. I wanna know why to you give so great deals to new and just keep increasing your loyal customers. You are currently offering *** channels for $** , *** channels for $**, *** channels for $ **.** and *** for $**.**. I expect to get these same deals for the fact of my loyalty. Otherwise I will just move to Dish. I am sure I can get a better deal with new advanced equipment. I want this corrected before the next billing.
GetHuman-stermere did not yet indicate what DirecTV should do to make this right.
I have an issue with DirecTV too
How GetHuman-stermere fixed the problem
We are waiting for GetHuman-stermere to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.