I first subscribed to Direct TV end of May **** when I moved to Meridian. When I signe...

GetHuman898870's customer service issue with DirecTV from July 2018

Help with my DirecTV issue
The issue in GetHuman898870's own words
I first subscribed to Direct TV end of May **** when I moved to Meridian. When I signed up, I knew that the apt. Verasso was moving me across the street to B***. Both the person on the line and the two gentleman who came to start the service (there was already the dish on the roof here) told me I would get one move free to go across the street. Then today the agent when I called to move service on the **th or **th told me there would be a $*** charge! I told her they said it would be free and she said, Oh no, that is only if you have been with us a year or more. I said that is crazy, no one told me that, I knew I was moving. She said we can do it for $***. I said that is unfair they told me it would be free, I want to talk to a supervisor. She said hold on. She came back and said, oh, I talked to the supervisor we can do it for $**.**. I said, listen, they told me it would be free. She said well, we can investigate, it will talk * to ** days. I said if you can not move me to the unit across the street for free then I want to cancel because that is not what your promised. She said if you cancel I will charge you a cancellation fee. I said I'm not paying it if you do and please have someone call me. This is very disreputable. Could you Please have someone call me ? *** *** ****

GetHuman898870 did not yet indicate what DirecTV should do to make this right.

How GetHuman898870 fixed the problem
I had to call back * different times , but the last time there was an incredibly professional customer service rep and her supervisor that helped me. Mostly the rep who listened to everything. Takes a lot of perserverence with this company, and finding a fair minded good hearted reasonable person. Good luck!
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Customer service issue
Reported by GetHuman898870
Jul 20th, 2018 - 5 years ago
GetHuman898870 shared how to fix
Seen by 8 customers so far
Similar issue to 3639 others
0 customers following this
Items needed
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Name on account


GetHuman898870 started working on this issue
Jul 20th, 2018 12:55am
GetHuman898870 indicated the issue is not fixed yet.
Jul 21st, 2018 3:47am
GetHuman898870 confirmed the issue is fixed. Hooray!
Jul 23rd, 2018 4:09am

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