I'm still getting billed for an issue that was supposedly resolved months ago. I was ge...

GetHuman842002's customer service issue with DirecTV from July 2018

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The issue in GetHuman842002's own words
I'm still getting billed for an issue that was supposedly resolved months ago. I was getting charged separately for ATT internet and phone, and then cable from direct tv, when it should have been a package deal. Because of this, I was being charged an extra ** dollars a month. I have spoken with numerous managers on both sides, and the last time I spoke with one. The charges were dropped and I turned in my equipment and shut-off the account. Now, I am receiving letters from a bill collector.
GetHuman842002 did not yet indicate what DirecTV should do to make this right.
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DirecTV

Customer service issue
Reported by GetHuman842002
Jul 2nd, 2018 - a yr ago
I have an issue with DirecTV too
Not resolved
Seen by 1 customer so far
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Items needed
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Billing address
PIN or password on the account
Name on account
Timeline
GetHuman842002 started working on this issue
Jul 2nd, 2018 3:44pm