can not get remote to change channels or do anything. screen set on ***

GetHuman756616's customer service issue with DirecTV from June 2018

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If you are looking to troubleshoot any DirectTv devices then click here You should be able to find all the information needed or call the phone number on the top of your bill.
The issue in GetHuman756616's own words
The problem: can not get remote to change channels or do anything. screen set on ***
GetHuman756616 did not yet indicate what DirecTV should do to make this right.
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Customer service issue
Reported by GetHuman756616
Jun 6th, 2018 - 4 mons ago
I have an issue with DirecTV too
Not resolved
Seen by 10 customers so far
Similar issue to 307 others
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Items needed
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PIN or password on the account
Name on account
GetHuman756616 started working on this issue
Jun 6th 4:40pm