I purchased a Nike outfit for my grandson for Christmas. It is red white and blue and t...

GetHuman4233503's Complaint issue with Dillards.com from January 2020

Help with my Dillards.com issue
Before contacting them, items GetHuman4233503 may need:
Order number, Billing address, and Email address on the account (if applicable)
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman4233503's own words
I purchased a Nike outfit for my grandson for Christmas. It is red white and blue and the size is six months old. My daughter washed the outfit before the baby was going to wear it as she should. She washed it on gentle in cold water and the red on the outfit faded all over the white hood. I have contacted Dillards three times and have not heard back. I started with Chat and spoke with a supervisor and she give me an email to send my complaint to. I have sent two emails with pictures so far and have heard nothing. I love Dillards, but they have the worst customer service I’ve ever seen. Customer service is pretty important to me, so I’m probably not going to be shopping at Dillards any longer. This isn’t the first time this is happened to me.

GetHuman4233503 did not yet indicate what Dillards.com should do to make this right.

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Dillards.com

Complaint issue
Reported by GetHuman4233503
Jan 10th, 2020 - a year ago
Not resolved
Seen by 8 customers so far
Similar issue to 28 others
0 customers following this

Timeline

GetHuman4233503 started working on this issue
Jan 10th, 2020 9:47pm
GetHuman4233503 shared this issue with friends on Facebook
Jan 10th, 2020 9:49pm

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