Can I return an item purchased online to a physical store?

Yes, you can conveniently return an item purchased online to any Dillard's physical store. We understand that sometimes an item may not meet your expectations, and we want to ensure your satisfaction. By returning your online purchase in-store, you can save time and avoid the hassle of shipping it back. Simply bring the item, along with the packing slip or order confirmation email, to any Dillard's location within 30 days of the purchase. Our friendly associates will be happy to assist you with the return and process your refund promptly. Please note that some exclusions may apply, such as final sale items, so we encourage you to review our return policy for more details.