What is Dillard's return policy?

Dillard's return policy allows customers to return merchandise within 30 days of purchase, provided the item is in its original condition, with tags attached, and accompanied by a receipt. Certain products, such as cosmetics, fine jewelry, and altered items, have specific guidelines and may require additional documentation. Online purchases can be returned by mail or at any Dillard's store, while items purchased in-store must be returned to a physical store location. Customers who used PayPal for their online purchase can only return items by mail. Dillard's offers refunds in the original form of payment or store credit, depending on the customer's preference. It's worth noting that certain restrictions and exceptions apply, so reviewing the full return policy on our website is highly recommended.