A package with the tracking * EW********US with the United States Postal Service, has n...

GetHuman-pagansa's customer service issue with Deutsche Post AG from June 2018

Help with my Deutsche Post AG issue
The issue in GetHuman-pagansa's own words
A package with the tracking * EW********US with the United States Postal Service, has not been delivered to its destination Cologne. It was sent out on **rd May, and it's showing that it's been delivered to a facility in Frankfurt, but no further action has been seen on my end. I would like to know if my package has been lost, stolen, misplaced, or if it's safe and it will make it to its destination. The package means a lot to me.
GetHuman-pagansa did not yet indicate what Deutsche Post AG should do to make this right.
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Deutsche Post AG

Customer service issue
Reported by GetHuman-pagansa
Jun 6th, 2018 - 8 mons ago
I have an issue with Deutsche Post AG too
Fixed
Seen by 43 customers so far
Similar issue to 294 others
0 customers following this
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GetHuman-pagansa started working on this issue
Jun 6th, 2018 12:30pm
GetHuman-pagansa indicated the issue is not fixed yet.
Jun 6th, 2018 1:46pm