What happens if my package gets lost or damaged during transit?

If your package gets lost or damaged during transit with Deutsche Post AG, we understand your concern. Our aim is to provide reliable and secure services, but unforeseen circumstances may occur. In case of loss, we recommend contacting our customer service immediately to report the issue and initiate a search. We will actively investigate and trace your package. Should your package be found to be damaged, we ask you to contact our customer service with relevant documentation (such as photos or a damaged goods report). Our team will assist you in the claims process to provide suitable compensation or reimbursement, based on the declared value and terms of our liability policy. Your satisfaction is our priority, and we strive to address any mishaps swiftly and efficiently.