On August **, ****, my daughter and two sons were heading to MCO to meet relatives for...

GetHuman1146878's customer service issue with Delta from September 2018

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The issue in GetHuman1146878's own words
On August **, ****, my daughter and two sons were heading to MCO to meet relatives for a family vacation. On our first segment on flight DL**** from BDL to ATL we went off without incident, however, within a half hour of the flight, we were told we were going back to BDL due to equipment issues. Upon exiting the plane we found a long line with passengers from the plane asking questions with the agent. We were not directed to do anything so I stood in line. After about a ** min in line, we were told that the flight will take off but they were unable to reschedule us on another flight to Orlando for that day because all the flights were booked. After about an hour we were updated that our flight would take off in an hour. The hour went by and then we were told we would take off in two hours but another plane was being brought here to bring passengers to ATL but not sure when. After another hour we were told that the plane now was not going to be fixed and our flight is canceled and we will be put on the other plane when it arrives. Mind you our original flight was scheduled to leave at **:** am and now we were departing at ***pm. We missed our connection which brought us to MCO at **:** pm. Seeing we were supposed to arrive at ***pm originally this was a huge inconvenience. Having a **-year-old daughter an a son who deals with anxiety this was a very stressful trip and the only compensation Delta gave us snacks and drinks in the terminal. We were put on the next flight separated as the gate agent stated he would put two of us in first class and the other two in coach for a segment of the trip due to these were the last two seats on the plane. **Upon arriving at MCO we found that our luggage was not on the plane. We were told by the gate agent that we could have it delivered to our place where we were staying the next day late afternoon or wait for it to be brought in around **** pm that evening. Further delaying our trip we choose to wait because all of our belongings were in our luggage and we did not want to wait until the next day (late afternoon) to receive our luggage. I find this trip and the lack of customer service to be very disappointing. Other passengers were compensated, some given vouchers, some were put on other flights having only a minor inconvenience. For our troubles and my childrens anxiety, we received nothing? I normally would not request some sort of compensation however, this was a huge inconvenience and delay to our trip. I find it wrong that I need to reach out to you and was not offered anything like other passengers. This is not a way to keep a customer. Is there nothing you can do or offer?

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Delta

Customer service issue
Reported by GetHuman1146878
Sep 15th, 2018 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 2260 others
0 customers following this
Items needed
Flight Number
Ticket Number
Email on Reservation
Phone Number on Reservation
Name of Passenger(s)
Home Address
Date of Birth

Timeline

GetHuman1146878 started working on this issue
Sep 15th, 2018 1:06pm