Problems after downloading AVG software. AVG company is looking into the matter and I h...
GetHuman1166694's customer service issue with Dell - Tech Support from September 2018
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The issue in GetHuman1166694's own words
Problems after downloading AVG software. AVG company is looking into the matter and I have a whole case file pending investigation with their senior tech support team. My PC was being damaged and I opted to go with the "fresh start" function that windows so kindly offers. After update and reboot, AVG files were still on my OS (C:) drive. Tried installing AVG again as I thought that this may have fixed any bug or faulty code issues that there may have been - btw, AVG was working fine on my PC for years until recently, so this is all rather weird. Fresh start did not work, in fact, after installment window was finished, this error code appeared *xc*******. Opted for a whole system reboot and wiped the OS drive completely. I figured in any case my drive would thank me as m PC is over * years old - still running fine though. After Completely wiping OS drive and installing the default Windows ** OS, I tried one last time to install AVG software on PC - surely it would work now. Nope, same issue as before. Went onto OS file in This PC window, typed AVG into search bar, top right, waited. Yep, you guessed it. AVG files still there and corrupting fresh installments. I will also say that before the first reboot - Fresh Start function, I took control of all files on - OS under properties, security and made myself "Administrator" the sole owner of all files containing AVG and more. I was successful in clearing my OS drive of AVG files but the problem remained even after that was done! Hence the later reversion to default. This may all seen rather rash regarding one piece of *rd party software, but it was doing damage to PC and I was getting worried. AVG tech support team are kind and helpful but it's honestly like talking to robots. Several tech agents said their senior team haven't got a clue as to what's going on with my PC and their software. As I say, this is a recent problem, AVG was installed and working fine for a long long time prior to this incident. Now I am thinking something s wrong with my PC. Windows OS is brand new - cant be the issue. Yes, my PC is dated and hardware may be the issue. This is a Dell Vostro **** that I've had since January ****. Not sure if log files are still on here somewhere after this latest reboot of WOS but I would appreciate some help paradelle to AVG's own investigation. If there is anything you need regarding information that I can offer in assistance - please don't hesitate to ask. **I thank you in advance for your time and efforts. **Ps. I installed Dell AssistDirect software and registered. Ran several full scans on old OS and one on the OS after Fresh start. I haven't yet downloaded it for this new default OS system. I want to keep the downloading to a bare minimum until all is fixed. ***Joshua Burgoyne Znaider
GetHuman1166694 did not yet indicate what Dell - Tech Support should do to make this right.
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How GetHuman1166694 fixed the problem
Well, basically. Thank you Google and thank you Youtube. I decided to fully reboot and wipe my hard drive - no messing around. So thats what I did. After the last OS drive wipe, I decided to educate myself a little, on the more advanced approaches to solving similar issues that I could find online. There was no shortage of related info btw.. Mostly, the clean sweep did the job. But as a fail safe - it was my *th approach at getting things back on track! - I learned about how to deploy CMD commands to access the remaining faulty drive codes and whathaveyou, through a more sneaky, back door, and, ultimately successful approach. Have a look at a command called "icacls" and become familiare with it. It truely is a neat approach to solving issues on ones OS. Then, I installed AVG again, successfully, and went about configuring a CHKDSK reboot. If it takes some time or stalls at a certain % during process, look up CHKDSK followed by the % its stuck on. It's a common occurance and nothing to be alarmed about - it's all online anway. My PC is not very very tidy and extremely fast at processing tasks, online and on OS. A word of advice though, once you've followed similar steps and I have done and your efforts seem to have paid off, do take care when shutting down PC and installing software. Dont clutter your machine, it doesn't like it. Use minimal and basic - but recommended PC optimisation software ( *rd party) - if you want - and be sure to read up on OS - software compatibility and multiple software incompatibilities on OS that conflict and make a real mess of things. Last thing, troubleshoot the **** out of everything. Even if theres no apparent problem. Chances are, it will find, recomend steps and fix unseen issues for you. A real help and timesaver. Use it. It works. If your are stuck somewhere in world of faulty code and can't seem to advance in any way, my advice would be to search the heck out of the issue(s) in question online. Read read read and learn. But actually, major problems all lead to an apparent OS wipe reboot anyway. If you can, do it. It takes years off your hard drive - litterally. And you have a clean slate to work with. *These were my steps and this is what I learned. I hope it may at the very least, offer some guidance towards helping anyone that has similar issues. Now, need to go talk to AVG customer service about all this. What do you reckon they'll say? I know, right... **Thanks again, all the best. **Josh - an amature with aquired skills :)
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