Dell - Tech Support Customer Service Issues

I've been experiencing issues with my Netgear router as it has a secured password, and accessing the system login to change it has been difficult. I'm considering setting up a VPN to bypass the Google firewall. I've heard about a potential restriction on the number of emails one can have within a specific timeframe. Over the past year, I've been facing challenges with receiving emails, as I only get them every few hours. I'm feeling quite exhausted and frustrated with this situation, and I just want to ensure everything is properly set up.

Hello, I need help completely uninstalling DataSafeOnline and DataSafe Local Backup from my computer. Despite multiple attempts, the software keeps reappearing. Last year, I had to reinstall everything on my desktop due to major issues. I followed Dell DataSafe's instructions to back up my important files, but after the reinstallation, I couldn't locate the saved data. Evidently, I would have needed to upgrade to a different DataSafe package to truly save my files, as DataSafe only created a basic image of my PC. I've lost faith in DataSafe's ability to back up my data and I want it entirely removed from my computer to avoid any issues with backing up to an external hard drive.

I recently purchased a Dell Inspiron laptop from Best Buy, which seemed to work fine initially. After setting it up and transferring my files from an external hard drive, I downloaded Skype, Microsoft games, Chrome, desktop themes, and photos from iCloud. Suddenly, without warning, the laptop started refusing to open any applications or files. I contacted Windows tech support for help, but we were unable to resolve the issue even after trying to boot it into safe mode as suggested. None of the troubleshooting steps provided by the support team seemed to work in fixing the problem.

With over 25 years of experience in computer technology, including working at Radio Shack and Office Depot, I assumed resetting the password on my 6-month-old Dell laptop would be straightforward. However, after attempting various combinations of two passwords and my Microsoft account information without success, I considered contacting Dell support until I came across your advertisement. Despite trying all my known passwords, including my Microsoft account and even a generic administrative one, I've been unable to access the system due to a required password. I've attempted removing the CR2532 memory battery and pressing different function keys without success. I'm hoping there is a simple password-cracking solution or a downloadable boot disk available to swiftly resolve this issue.

Hello, I am Tonya Pittman, the store manager at Office Max [redacted] in Morristown, TN. I can be contacted at [redacted] or [redacted] I am reaching out on behalf of a customer who purchased a Dell Laptop on 05/27/[redacted] and is experiencing keyboard issues. Despite multiple attempts to resolve the matter, we have not received a response after emailing pictures of the laptop and the receipt to [redacted] two weeks ago. The customer, Melissa Carson, relies on her laptop for business and is understandably upset. We have been trying to assist her since January 12, [redacted]. Prompt attention to this matter would be greatly appreciated. Thank you.

I got a new Dell Inspiron 15 last year. Since the start, I've faced constant issues. Despite reaching out to technical support several times, I couldn't return the computer within the short window. Even after reloading Windows, the machine remains unusable. A loyal Dell customer for years, I now regret my purchase. My $[redacted] machine fails to boot up properly, which is frustrating. I understand if you're indifferent to my concerns, but paying for a faulty product is unacceptable. As an IT professional, I plan to share my negative experience with Dell to all my contacts. I demand a refund and the return of the computer, though I've been informed this is unlikely.

Lately, my computer has been acting strange when I try to wake it up from sleep mode. Sometimes the screen stays black while the keyboard is on, other times the "Dell" symbol appears but then the screen goes blank. Occasionally, everything works fine. The issue seems to be escalating as I have to turn the computer on and off multiple times for it to function. It's even slower than before. These problems are more pronounced when waking it up rather than turning it on from an off state. I've had this computer for two years, and besides these recent issues, it has been reliable.

Hello Dell Support Team, I hope you are having a fantastic day! Two weeks ago, I purchased the new Dell XPS 13 [redacted], and it is the best notebook I have ever owned. The hardware and build quality are top-notch. However, I have encountered an incredibly infuriating issue with the sleep function. Despite trying various troubleshooting steps such as reinstalling Windows, disabling Connected Standby, and updating drivers, the device fails to enter sleep mode properly. The only workaround I found was to disable Connected Standby in the registry, but this caused other issues. I find it unacceptable that a premium device like this drains the battery while in standby mode. I have come across similar complaints online, and I believe there must be a solution to this fundamental notebook function. I appreciate your support in resolving this matter as it is causing significant disruptions in my daily routine. Thank you for your assistance, Wilhelm

I recently purchased a new computer and added Microsoft Office [redacted] to my order. To my surprise, I realized during the setup process that it is only a one-year subscription, which was not disclosed to me at the time of purchase. I requested a refund upon this discovery, but the customer service representative informed me that it was not possible. I tried multiple times to escalate the issue to a supervisor but was unsuccessful without providing additional information. I am now feeling extremely frustrated and dissatisfied with this experience. I am seeking a refund for the Microsoft Office [redacted] subscription that I no longer wish to keep.

I purchased the computer two weeks ago and initially it had some issues, but now it won't boot to the operating system. I am unable to connect online for you to assess the problem. Although it had similar issues before and resolved itself, this time it hasn't. I am frustrated as I spent over $[redacted] on this XXX. I have another computer that I am currently using, and I feel like throwing the new Aurora away, but I have invested too much into it.

I need to report a concerning incident. I received an email that led me to believe it was from DELL TECH Support, but it turned out to be a scam. They demanded money and asked if I was a senior citizen, playing a loud siren and preventing me from closing the email until I called them. When I refused to pay, they hung up on me. Upon calling back and expressing my suspicions, they turned rude. Despite claiming to report them as frauds, they were dismissive. The individual even lost their foreign accent. Repeated calls were redirected to voicemail. I fear they accessed my personal information as they had control of my computer. It's alarming to consider they might be targeting vulnerable senior citizens with this scheme. The number they provided is 1-[redacted].

Hello, I am Mamun Hasan from Bangladesh. A few years ago, I bought a Dell Inspiron 14 [redacted] laptop, and its warranty has expired. I kindly request Dell's assistance at no cost due to courtesy. ISSUE: I have forgotten the administrative and Hard Disk passwords set in the BIOS and seek help in resetting them. HELP NEEDED: I am looking for the MASTER PASSWORD or any DEFAULT FACTORY PASSWORD for the BIOS and Hard Disk. Alternatively, guidance on how to clear these forgotten passwords would be appreciated. DEVICE DETAILS: - Laptop: DELL INSPIRON 14 [redacted] - Service Tag: JHNK3Z1 - Express Service Code: [redacted]3 HARD DISK DETAILS: - Brand: Seagate - Model: Momentus Thin - Model Number: ST500LT012-1DG142 - Serial Number: S3P3DV8W - Firmware: 0001SDM1 I am unable to send the laptop or hard disk to the company or make any payments. I humbly ask Dell for free assistance. Although I no longer have the proof of purchase due to the time elapsed, I am willing to provide any personal identification documents if necessary. Your help in resolving this matter is greatly appreciated. Thank you. Sincerely, Mamun Hasan

I purchased a Dell [redacted] laptop in early June. The wifi card intermittently appears on the active or hidden network adapter list. While in San Antonio, Tx, the wifi worked perfectly. Upon returning, the wifi card started to disappear again. I have only been able to connect to the internet three times since then. I contacted tech support on 6/11, and they were supposed to send me a shipping label for repair, which I never received. Now I'm unsure if the internal card is faulty or if it's a setting that needs adjustment. Can you assist me before I request another shipping label?

I recently purchased a Dell laptop less than a month ago. After it was sent to Houston for repairs and supposedly checked thoroughly, it is still experiencing issues. The touchpad was working fine earlier today but now it is unresponsive and moves sluggishly. I am very frustrated with the constant problems I have been facing with this laptop. I am requesting an upgrade laptop to be sent to me as soon as possible. I would prefer a model with Windows 7 as I am not satisfied with Windows 10.

Dear Sir, I, Mohit Kumar from Rewari, bought a Dell Inspiron 15-[redacted] on June 8, [redacted], from The Whitehouse InfoTech in Hisar ([redacted]). Since the purchase, I have encountered numerous issues. Within a week, the Windows system malfunctioned, forcing me to enter recovery mode to resolve the problem. On a separate occasion, I was locked out due to a password error, which took three days to rectify. Despite upgrading the RAM to 8GB, the laptop performance has been disappointing, often running very slowly and experiencing frequent freezes. The dealer assured me that the laptop's 1GB Intel graphics would support light gaming, but unfortunately, it struggles even with games like GTA Vice City. Despite bringing these concerns to the dealer, I have not received a satisfactory resolution and was met with rude behavior. I had hoped for a better experience with Dell, but I am thoroughly disappointed and considering switching to an Asus laptop. I kindly request your assistance in addressing these persistent issues before resorting to legal action.

We are currently working on deploying updates to laptops during evenings and weekends using the BMC Client Management tool for mostly Windows 10 and some Windows 7 devices. The tool successfully sends Wake-On-LAN packets to workstations when the lid is open. We are now seeking a solution to wake up laptops stored in charging carts where the lids are closed. Each laptop in the cart is connected to power and network cables, but we are looking for a way to wake them up to receive updates such as Windows updates, Group Policy, and applications. Any assistance with the Wake-On-LAN setup for closed laptops would be greatly appreciated.

I'm experiencing issues with my camera. It only captures light from light sources and stops working when my computer goes to sleep, affecting facial recognition. Despite previous attempts by support to resolve it in April, the problem persists. I'm hesitant to proceed with a master reset due to valuable school data on my device for my online degree. The suggestion of paying to extend my warranty doesn’t sit well with me as the problem has persisted since the initial setup. I'm seeking resolution before my warranty expires in 4 days.

Hello, I purchased two Dell computers a few months ago from the surplus properties depot in Topeka, Kansas. One is an Optiplex [redacted] with Windows 7 Professional, and the other is a Latitude E6410 laptop with Windows 7 Home Premium, both 64-bit machines. I have some questions regarding them: 1. Can I acquire Windows installation media from you? 2. The Optiplex [redacted] minitower won't perform a System Restore, can't update SupportAssistLauncher due to an unexpected error, and has issues with MSIE 11 that prevent reinstalling. 3. The Latitude E6410 is unable to install touchpad drivers from Alps, with the sfc /scannow command reporting errors it cannot fix. Despite these issues, the machines are satisfactory, although slower than expected based on their processor speeds. Besides the installation disks, can you provide any assistance, considering they are out of warranty? Thank you for your help. Ray N.

This is my first Dell product as I have always bought HP. I bought the Dell Inspiron 13 [redacted] all-in-one at the beginning of May on sale for my nephew's graduation from medical school. It was opened for the first time at the party, and to my horror, the bottom right-hand corner of the screen was cracked. I want to stress that no one dropped or damaged it before. The cracked screen came from the factory. I've tried to get help from Dell since the end of June but have faced challenges with chat rooms and different phone numbers. As a loyal HP customer, I am disappointed with this experience. Best Buy suggested I contact Dell. I haven't had an extended warranty before and think a new screen installation would suffice. I can provide pictures and return the cracked screen once I install the replacement. Sending just the screen would be preferable as sending the laptop for repairs might take too long. The tag # is 8YTF5L2, and the other # is [redacted]. Looking forward to your prompt response. Thank you. - Kathy V.

I currently use a Dell Precision M6800 Laptop in our Metrology Lab to operate a Laser Scanner. Unfortunately, our lab has a weak internet connection, causing difficulties in saving data to our company server. Due to the Ethernet port being used to connect to the scanner, I am unable to plug in an internet cable directly to the laptop. I'm looking to purchase a docking station, but I need one that will not obstruct the laptop's current Ethernet port, which is configured for the scanner. I require a docking station with sufficient space at the back to allow for access to the laptop's Ethernet port. Any recommendations on a suitable docking station with this feature would be greatly appreciated.