Dell - Tech Support Customer Service Issues

Service Tag: GHLWWJ2. I have sent my laptop to the depot for repair on three separate occasions, each taking at least 10 days to process, yet the laptop is still not functioning correctly. This totals 30 days of repair time. I purchased this laptop in March, and it has been problematic since then. Despite being outside the replacement window, I have spent over 30 hours with Dell customer support and technical teams trying to address the recurring issues. The refurbished laptop continues to experience problems like loose wires and faulty hard drives. Each time Dell returns the laptop after a 10-day hold, a new issue arises; these could have been detected if the technician had simply powered on the laptop before returning it. I was promised a hard drive replacement, but I have yet to receive my old hard drive and suspect the replacement was not installed correctly. Now the laptop is slow and emits a ticking sound, which is disrupting my architecture studies at the university. I demand a refund or a replacement laptop with similar specifications. Dell must take responsibility and uphold the quality of their products.

I recently bought a Dell Inspiron laptop from Emax Electronics in Dubai, inside the Mirdif City Center Mall. Upon purchase, I noticed the laptop was very slow, and despite being assured by the seller that it would improve with use, it remained sluggish. After having it repaired by the store due to a hardware issue, the problem persists. I am seeking a resolution, whether it be a replacement laptop or a refund, as the current state of the device is unsatisfactory. Your prompt assistance in this matter would be greatly appreciated.

I have been a loyal Dell customer for over 20 years. However, my recent purchase of the xps13 [redacted] has been disappointing. The monitor has flashing horizontal lines, it freezes while scrolling, and the scrolling is very jittery. I have attempted various solutions recommended on the Dell site, but the issues persist even after resetting to factory settings. After researching online, it appears others have experienced similar problems and had to have the motherboard replaced. I am requesting a refund as I am frustrated with trying to fix an issue that seems unresolvable. Please advise if a return and refund are possible. Thank you, D.T.

When I connect my Dell XPS8930 computer to my two Dell SE2416H monitors using the HDMI port and Display Port, I am not seeing the splash screen (Dell logo) or able to access the BIOS by pressing F2 or F12. However, when I add a GPU to the setup in any configuration, everything works as expected. The computer boots up and functions normally in both scenarios. I have resolved the issue by adding a GPU to the setup, but I am curious to know why the login screen is missing without the GPU.

This Dell 17 [redacted] has been nothing but trouble. It fails to recognize Fingerprint or accept Passwords. There seem to be issues with the processor, .dll files missing, and problems with Dell Tools on Startup and Backups. Restore points weren't recorded, airplane mode is constantly on. It takes over 4 minutes to load, although I did not set up any passwords. I've tried updating the BIOS, have backups, and am using a Chromebook as a backup. Being a loyal Dell customer, I'm disappointed with this model. I suspect a motherboard or loose solder issue. As a disabled USMC veteran living in a Veterans home in ND, I request a replacement be sent. Mr. Dell should prioritize honoring his products and customers, acknowledging occasional faulty devices. Best Regards, R.J. [redacted] Veterans Drive Box 10, Room B230 Lisbon, ND [redacted] [redacted]

I would like to praise Dell for exceeding my expectations with their laptop. My computer is around a year old, and upon setting it up, I was impressed by its capabilities. Despite having owned many laptops in the past, they typically only last about two years due to what we suspect is static electricity. However, my Dell has lasted longer and even withstood a complete rearrangement of my opening pages. Despite encountering issues with the touchpad only responding on one side and erratic typing behavior, I have adapted by using an external mouse. Each day brings new surprises, from strange word auto-corrections to missing letters when typing. The challenges I face with this laptop have made writing a frustrating experience, leading me back to pen and paper for my creative endeavors. While this unexpected excitement may be entertaining for some, I find it more exasperating. Regardless, I appreciate the uniqueness of this machine from Dell, even if it tests my patience daily. Thank you for this interesting experience. Sincerely, S.P. Biggs.

Hello, I recently received a new Dell laptop, the Dell Inspiration 15 [redacted], which was working fine until I encountered an issue while using Facebook. A message claiming my computer was locked by Microsoft due to a suspected virus appeared on the screen, even though I hadn't activated Microsoft Office. I contacted the number on the screen, and they identified my PC and demanded $[redacted] to fix the problem, which seemed suspicious. After researching on Microsoft forums, I discovered that this was a phishing scam affecting many users. I am located in India and plan to bring the laptop back there. I don't have a US phone number. I am seeking assistance to resolve this phishing issue to safeguard my PC. Best regards, Dilip Kumar I have attached photos of the sticker on the back of the PC and screenshots of the issue for reference.

I'm having trouble with my Dell Precision T7600 server. The server doesn't complete the post process. The power light is on and steady, but the lights for numbers 3 & 4 are lit, while 1 & 2 are not. The power button doesn't respond. After shutting down and unplugging the computer, I plugged it back in, but it still won't finish the post. It's running Windows 10, but nothing shows on the monitor. I checked the Dell website and manual for troubleshooting. One suggests a "Suspend to RAM Windows Standby State" error, but that doesn't align with a post issue. Another indicates a "memory power failure" despite detecting the memory modules. It recommends testing each memory module. My T7600 has 8 sticks of 2GB RAM while requiring at least 4 sticks for its two processors. Could you advise on getting more details on this error or provide steps to resolve it? Thank you, Charles

I purchased a Dell laptop approximately 9 weeks ago for my year-long travel. Upon arriving in Thailand on November 7th, I encountered issues with the laptop shutting down shortly after being turned on. Despite visiting multiple shops in Chiang Mai for repairs, my laptop remains unfixed after several attempts. The latest technician mentioned a small square on the main board that requires replacement, unfortunately not available in Thailand. As I rely on my laptop for studies and managing bills back in the US, its functionality is crucial to me. Additionally, I recently injured my right hand, adding to the urgency of resolving this matter. I would appreciate any assistance you can provide in this situation. Thank you. - A.C.

I have been in communication with Dell, and they have been reaching out to me through multiple emails. Despite my responses, Dell keeps mentioning that they need my immediate reply, or they will close my case. It is no coincidence that my warranty is expiring soon. It seems like Dell is trying to avoid responsibility for the issues I have faced with my $[redacted] laptop. Despite my attempts to get confirmation after sending an email via Outlook, Dell did not respond. Even after involving the Better Business Bureau (BBB), the mediation did not result in a satisfactory outcome. Dell seems to have stringent restrictions and unsatisfactory support, leaving me frustrated. I urge Dell to stop with the misinformation and address the problems honestly. If necessary, I am willing to seek assistance from relevant federal agencies to investigate Dell's practices thoroughly. My main goal is to have my laptop issue resolved promptly.

Hello, I am a college student in Ireland studying accounting. I purchased a DELL laptop in October [redacted]. I have been using SAGE 50 Accounts for my course and had it working well until yesterday. When I tried to restore a SAGE 50 accounts file from a memory stick with our class lessons, the program prompted me for an update. After updating, all my previous files were gone, and I couldn't work on SAGE 50 anymore. Even after reinstalling the app, I kept getting a message saying it contained a virus and was deleted. I reached out to Accounting Technician Ireland for help, but they claimed the issue was with my laptop, not the application. However, my laptop scan showed no problems. I urgently need SAGE 50 for my studies. Could you please assist me in identifying and resolving the problem? Thank you for your help. Best regards, Edda

Subject: Dell PC Concern - Requesting Assistance Service Request Information: Dispatch Number: [redacted]85 Service Tag: 5T7PCS2 Service Request Number: [redacted]03 Express Service Code: [redacted]8 System Type: XPS [redacted],VMAXCFLFCTO Contact Name: Mark C. Alt Contact Name: Not provided Address: 6 Old Flanders Rd, Woodbury, CT, [redacted], US Hello Dell community, I am reaching out with a heavy heart regarding my recent PC purchase experience. For Christmas, my family generously gifted me a Dell PC that I had recommended. However, the system is encountering multiple issues right out of the box. This is my second XPS series PC, and regrettably, both have been plagued with problems, leading to significant frustration and disappointment for me and my family. I have encountered booting issues, malfunctioning software updates, noisy fans, and overall poor performance. Despite my troubleshooting efforts, the problems persist. I have always been a loyal Dell customer, and I believe that in light of these challenges, a replacement PC or upgrades, such as additional RAM and an SSD, would be fair compensation. I value the Dell brand and hope that my loyalty will be recognized and honored in resolving this matter effectively. I appreciate your attention to this matter and hope for a positive resolution to restore my trust in Dell products. Thank you for your time and understanding. Sincerely, Mark C. Email: [redacted]

Hello, Case Number: [redacted]93 Dear Dell Corporation, I am writing to you regarding my laptop that malfunctioned shortly after I purchased it in September. Despite being under warranty, after sending it for repair on November 28, [redacted], it was returned to me still broken by January 16, [redacted]. Strangely, the delivery confirmation was signed by someone other than myself at my address. Additionally, there have been suspicious login attempts on my accounts from various locations. I am deeply concerned about the security of my personal information that may be compromised due to this situation. I urge Dell to retrieve the laptop they delivered to the incorrect recipient and replace it with a new working laptop promptly. I chose Dell as my trusted brand due to the durability of my previous laptop, but I am disappointed with the recent experience. Thank you for your attention to this matter. Sincerely

Hello, I recently bought a Dell Inspiron 15 [redacted] laptop and faced issues from the start. Despite trying various fixes like changing RAM and SSDs, the blue screen problem persisted. Upon visiting the Dell support site, I discovered that when I entered my service tag, it recognized my laptop as a [redacted] model instead of the correct [redacted]. After some effort, I located the correct model and installed the appropriate drivers, which temporarily resolved the issues until my laptop suddenly shut off while in use. Unable to restart it, I took it to the official Dell service center. They informed me that they fixed the laptop by restarting the motherboard, a solution I find temporary. Having chosen this model based on its reputation for superior features including cooling, graphics, and display, I remain dissatisfied with the service experience. I look forward to hearing from you with a solution to address these ongoing problems. Best regards, Adis Cavrk

I have always used Dell computers. About a year ago, I upgraded to an Inspiron [redacted] AIO from Best Buy. I still use my old XP Dell for my Net Zero ISP with dial-up. Recently, I decided to transfer my e-mail setup from the XP Dell to the new Inspiron with Windows 10. To do this, I need a modem to connect my home phone line to the Inspiron. Can you suggest the right modem for me to purchase? Please reach out at [redacted] or respond to this e-mail. Thank you. - Ray H., a 90-year-old Dell customer seeking assistance.

I purchased a DELL laptop with serial number 8H9RYL2 and express service number [redacted]8 on 27 February [redacted]. My laptop is under warranty, and I need urgent technical support for its proper functioning as I am experiencing issues with the screen. A horizontal line has appeared after turning on the laptop, and the device has not suffered any physical damage. I have tried contacting customer support through various numbers without success. Three customer representatives were unable to provide me with a complaint number due to server issues and network connectivity problems. I kindly request a callback or a complaint number to address this issue promptly within the warranty period. Due to being in a remote area, I am unable to make phone contact at the moment. Thank you.

I purchased my laptop a year ago and have been disappointed with its performance since the beginning. It was slow from the start and needed repairs around 4-5 months ago. After sending it in, all my data was lost during the repair process, which was incredibly frustrating. Upon receiving it back, I noticed several scratches on the front, and its battery life and overall speed have significantly declined. Despite contacting customer service, the issue remains unresolved after a lengthy 1 hour and 40-minute call. I am extremely dissatisfied with the service I have received and am seeking a full refund for this expensive computer. I chose Dell thinking it was a reputable company, but this experience has shown me otherwise. The language barrier with the representatives and extended hold times have only added to my frustration.

I recently bought a Dell Inspiron [redacted] on March 13, [redacted], from Abensons in Manila, Philippines, and have encountered an issue with the warranty dates when checking online. The warranty expiration date displayed is different from what it should be based on my purchase date. Despite being assured by the dealer, I would like confirmation from Dell support regarding the discrepancy and guidance on potentially returning the laptop if needed. Additionally, I travel frequently and would appreciate clarification on the international warranty coverage. Your prompt assistance in resolving this matter is highly appreciated.

I have had numerous issues with Dell support and I am running out of places to turn to. 1. I purchased an XPS 13 in January, and within two days of opening the box, I had to send it back to have the logic board replaced. I was disappointed that a $[redacted] laptop was dead on arrival, but I tried to remain patient and understanding of the situation. 2. I purchased a U2718Q monitor with 4k resolution and 60hz to dock it to a TB16 and my XPS 13. I faced issues registering it under my account, and entering the service tag resulted in a null value. Tech support claimed my laptop couldn't handle playing HDR content at 4k, despite contrary information from Dell documents and discussions with other employees. 3. I am unsure of what to do next. Dealing with tech support has been challenging due to the language barrier caused by outsourcing. As a college student who has invested over $[redacted] in Dell products, I just want them to work properly. I am considering returning all my Dell products as I feel let down by the experience.

Tag # 16M5GK2 On March 19, Dell performed an upgrade that caused both my laser and ink jet printers to stop working. I am unable to print documents from Word, OneNote, Excel, and Family Tree Maker. Despite spending hours with printer tech support, the issue could not be resolved. After receiving a notice about two more upgrades from Dell, I clicked on "view" but could not find any relevant information, and now the option to install has disappeared from my desktop. I kindly request that you undo whatever changes were made and restore my ability to print. Due to my hearing condition, I cannot use tech support over the phone, as the speech-to-text phone is in a different room from my computer. I am in urgent need of assistance to address this printing problem. Thank you in advance. Elizabeth